My wife had an accident in one of our vehicles. They are one of the recommended body shops for my insurance company. They got me in quick and started working on the car. They kept me updated on the repairs. I just got it home and it was like new. Please use them if you get a chance . read more

Hit a small deer with my Hyundai Santa Fe. Had Matthews do an estimate for my insurance company. Unfortunately, a lot of damage was done behind the grill and had to be tore down before insurance company would agree to repairs. My appointment was for August 27th so dropped off on the 26th. Upon turning over the keys, I was asked for the claim number. looked at the guy who was sitting in front of his computer . You've got to be kidding. Took them until that following Friday to get it tore down. By Tuesday they had the parts in and would go to the tech by Thursday. The following week Bambi was supposed to call me to update me, but I ended up calling after no call for 2 days. She told me that the car had a sensor that needed calibration. After that it would go to detail and then quality. She would call me when done. Following week I ended up calling after hearing nothing. She apologized, again, for not calling but said that my car was back over at the dealership to have the windshield reprogrammed then back to detail and quality. Told her my rental was up on Thursday , she said she'd call. Thursday, I had to call again and listen to her apology again. Car is at dealership getting repaired. She'll call Friday. NOT!!! Called Monday and car is still at dealership. Having issues programming the windshield. Thus was just after 1035 am. She said she'd check the dealership and call me shortly. Asked her if they were willing to pay for the extra charges on my rental. Said she'd check with the adjuster. I sit here writing this review and I still haven't heard from Bambi. Customer service really sucks here. read more

recently had a rear end accident ( other guys fault)in our BRAND NEW Forester! naturally we went to matthews collision center rather than chance sub par repair else where. they did a great job, and kept us informed through the whole process. Took care of insurance paperwork seamlessly. thank you! Hopefully won't need them again but nice to know they're there if we do! highly recommend! read more

The absolute WORST service EVER. What was supposed to be a 3 day job turned into 3 weeks - but no one would give me any information. No one ever called to let me know they checked out my car, what if any additional repairs were needed - nothing. I was calling every day to get a status update - was told that someone would call me back, but they never did. Rise and repeat every day. I do not trust them or their work. I will say, the cleanliness of my car when I got it back was the best thing about them. I typically use Matthew's dealership for my oil changes etc but highly considering never using another Matthew's facility over this experience. Save yourself some trouble and find somewhere else to go. read more

This is the most unprofessional worst body shop I have ever came encounter with. In 2019 they worked on multiple parts of my 2013 Chevy Camaro. It was a big project and I knew it would take a long time. However, they lied about the timeline multiple times. They were incredibly rude and disrespectful to me when I would ask questions about my car. My car came back with orange peal paint completely unacceptable, yet they wouldn't fix it. After a year of my car being supposedly fixed the paint cracked exactly where they welded the quater panel together. I had to go somewhere else where they fixed my drainage system from my sunroof that they never did allowing it to leak in my trunk. To this day in 2024, 5 years later after receiving my "fixed" car, it still needs to be fixed. The paint was never sealed correctly therefore water is getting under the pain and is starting to rust exactly where they repaired. In the many years I had my car before this repair I had 0 issues with the paint or rust. If you want a body shop that cares not only about the vehicle they are working on but the customer as well go to Yager's Body Shop located on Conklin Road read more

I am not going to rate it 1 or 2 stars as I understand the social dynamic of the office is not conducive to communication. I am concerned certain parts oh, I don't know maybe windows and a light were not completely covered when painting (have not taken it to the car wash yet to see if the residual will wash off). There was dirt all along the drivers side door molding though like someone tried to wipe it haphazardly. The battery was almost dead and did not start the car upon leaving I had to wait for a jump start. I figured this place was friendly with my insurance company... but in detail they are lacking a lot of places. The paint does not feel like a clearcoat was actually even applied. They had the car an entire month and I went through exactly the 3 then 4 week wait to get some response today so I will have to clean the mud and dust myself in the car. There are also some surface scratches I noticed with my phone light and will look closer at in the daytime. I am a little infuriated and normally have a slow fuse, but this does get under my skin. There's more pending observations tomorrow. The residual washed off in the car wash. Body clips detached from the windshield molding so I will have to revisit. I reattached the clips but there is still a gap so I have to make sure no water gets in as this is a vulnerable spot on the Honda Accord. They didn't buff the scratches on the rear view mirror passenger side so I will have that revisit as well. I know not everything is perfect but I am going to detail the interior myself as I don't think they have competence in this area. read more

I recently had my car fixed at Matthews collision center. An unattended shopping cart put a serious dent in my Cadillac SRX. Long story short, I worked with Scott Fitzgerald to understand the estimate, as well as having him work directly with unbelieving insurance adjuster SEVERAL times to get the estimate approved. His knowledge as a former mechanic, his responsiveness in scheduling and then ensuring I was kept up to speed over the two weeks was UNPARALLELED in the auto industry. Icing on the cake: I picked my BEAUTIFUL fixed car up, only to drive it off and find the exhaust cap was broken. I returned to Matthews collision center, where SCOTT personally checked out and diagnosed a problem unrelated to the body work, immediately called Matthews on the vestal parkway, who took me in IMMEDIATELY for a diagnosis. This was a winning experience for me and I am so grateful to Scott at the Collision center!!! read more

I took my car here because the last collision shop I brought it to could not fix my problem. I wish I had saved myself some time by coming here first. Awesome experience! These guys were so fast and professional. Not only did they fix my car; they worked with my insurance company to expedite payment, kept me up to date on the repair, and completely shined-up my car! Very grateful for a stress free experience. read more

Absolutely terrible service and management have more then doubled the amo of time they were keeping my truck. Way over charged and plain out stole from the insurance company Will tell everyone to never go there again. Do not waste your time. read more

I read here a review that Matthews Collision is genuine. That patently was not my experience. I wish I had not gone there at all. They damaged my vehicle in the process of doing body work to it, and steadfastly refused to accept responsibility, even though a reputable car dealer, to which Matthews brought my vehicle to do part of the repairs, offered convincing evidence that Matthews was at fault. I live in the Binghamton area, and thought I would support local business by bringing my car to Matthews. Big mistake, never to be repeated. read more

We purchased a 2017 Subaru Forester on 9/22 from Matthew Subaru and had a great experience. Four days later 9/26 my wife was rear-ended (85 miles on the vehicle, still drivable). We immediately contacted Matthews Collision Center and took it over that day so they could take pictures and make an appointment for repair. We dropped it off 10/5 for repair. We were called 10/10 that it was finished, upon our arrival I looked underneath brackets were not even straighten and fender liner was missing plastic rivets, and rear bumper cover was not installed correctly. We pointed this out and they apologized and kept the vehicle to make repairs. Called us back Tuesday afternoon 10/11 and said all repairs were completed again. I contacted the Collison Center and spoke to the Service Manager, he said they were done with vehicle. My wife picked up the vehicle, the bumper cover still was not on correctly (gaps from hatchback to bumper didn't match) metal bracket appeared to hammer back in place and sprayed with undercoating, not acceptable on a brand new vehicle in my opinion. We took our vehicle to another reputable collision shop in the area, they agreed repairs were not done correctly. We contacted our insurance company and they sent a representative 10/25 to review the repairs. He agreed that repairs were not repaired properly, he called the Collision Center to discuss the issues. I received a call from Collision Center, they more than courtesy to take the vehicle back and make the necessary repairs. Dropped off again on 10/31, had to call them on 11/5 since I hadn't heard anything. Met with them on 11/7 to look and discuss the repairs, agreement was made on repairs. Picked vehicle on 11/11 and yet still an issue rear panel now separated from frame rail. Called an emailed the Collision Center 11/14, nothing heard back, also contacted the COO of Matthews Auto 11/15 who was aware of this entire problem from the beginning. As of today Nov 21, we had heard nothing. I still have a vehicle not repaired after a month. Time consuming and frustrating to say the least. Poor repairs, poor quality control, Not staying contact with customer. read more