Why make an appointment? You sit around waiting to be see for an hour. My sister had just going…read moreinto the critical care unit, and I was on the phone getting information. The PA Emily stopped by I told her that my sister is in the hospital. She went onto someone else. When she came back I was trying to get off the phone with the hospital. She gave me massive attitude and said I have other patients. I was off the phone by the time she walked down the hall. You have other patients. OMG, I've been waiting an f'ing hour to get seen, and 2 minutes is going to ruin your entire day? Emily, you can shove it!!!! My sister is in critical care, the attitude is completely uneccessary. You're a nasty human being and you should not work with the public. Needless to say, I walked out, and will NEVER go back to this horrible place.

I wasn't very impressed by Schenectady Orthopedic. Honestly it was a pretty annoying experience…read more There are several doctors who work out of this office and it is, admittedly, quite busy. But just because you're busy doesn't mean you can't at least put forth the effort to make it look like your patients are actually people. From the receptionists to the secretaries to the doctor, nobody seemed to really care much about anything. I needed a written copy of the doctor's observations and opinions, which is a fairly common request for a doctor. With these guys, it was apparently a huge production. The doctor's secretary was the one who had to type it up, and she was just about impossible to contact. None of the other secretaries or staff were willing to deal with it or try to get things rolling, and in the end it ended up taking several months to get this letter which turned out to not even be what I needed from them. I obviously can't say this is how they always are because this debacle was my one and only experience with them, but based on this whole disaster I would not be willing to return in the future.

Ortho NY is unprofessional and ride. Emily Echs is a terrible and ride PA. The receptionists are…read morealso condescending and downright rude. ​ My 90 year old mother came for her follow up and was 10 min late and they refused to even see her. Then when I complained about it, they kicked me out. Dr. JACKSON should be more aware of how rudely his patients are treated. They are really the worst. Do not go there.

Very disorganized, no communication. The care was a 3 at…read morebest They never found the root cause of the pain.

Left knee injury. Dr. Alley is a very experienced doctor with excellent attention to detail and…read moreexcellent communication skills. He makes you feel very at ease and listens very closely to your concerns. He is a very skilled doctor and very caring. He took me to his computer screen and showed me my knee. He explained everything about my knee in detail and told me exactly what I was looking at, which was great because after 3-4 months of seeing other doctors, having x-rays, MRIs, Urgent Care's, I really hadn't seen this before. I have a torn meniscus, a torn ACL which is pretty much useless 2 fractures and a Baker's cyst. He made sure I was out of pain and we discussed a plan of action. He did not rush me, and this is one of the main complaints I have about almost all doctors nowadays. He is from the old school and a master at his profession. I highly recommend him.

I was fortunate enough to have been referred by a friend to see Dr. Alley shortly after I tore my…read moreACL. I had seen another doctor at a different practice and wasn't happy with the experience. My friend had recent shoulder surgery and absolutely LOVES Dr. Alley...and through her connection, I got an appointment right away. He also surrounds himself with a phenomenal, efficient and friendly staff. Dr. Alley spent an extraordinary amount of time with me during our initial consultation. He is an orthopedic surgeon...and quite the "mechanic". But...he's also personable, kind and has a great sense of humor. He specializes in shoulders and knees and performed my ACL reconstruction surgery 2 years ago. Everything went exactly as planned and I'm back to my many activities with no issues. Insurance covered everything. I refer everyone that I know to Dr. Alley. If you need to see an orthopedist, pay him a visit.

On Feb 25 I went into the ambulatory surgery center to repair a radial fracture. From the moment I…read morearrived I was greeted by a nice receptionist with black hair-friendly and pleasant From there Lisa the RN showed me into the prep area and told me to take off all my clothes--which she kindly (with no attitude) helped me accomplish this because I can only use one arm She was marvelous and did a great job starting my iv catheter Next Dr Lee -the anesthesiologist-super cool doc Knowledgeable, answered all my concerns Then Lira an RN from the Philippines--absolutely wonderful,caring and a kind nurse She helped me re-dress and even tried to straighten my hair (which looked like a birds nest )after surgery Then finally Dr Goldstock-super cool doc I'm sure he fit me in on his busy day--because I was his last surgery Overall rating 5-STARS More STARS if I could give them Wonderful experience Carla Hernas VMD

I was first referred to ortho ny for back pain about 10 years ago. In acute pain I entered through…read moretheir onsite urgent care which was quicker than waiting for an appointment. I received same day treatment for my pain and had an easier time recovering. In all my experiences with providers here. Each one has shaken my hand when we meet the first time. They have shown me my scans and walked me through any issues they saw. They have even gone so far as to go over the medical notes with me to confirm all details before entering so the are no surprises afterwards. I wish more providers took this level of care and responsive approach to their patients.

Dr Mulligan is a phenomenal DR. I can say that he cares greatly about his patients he took great…read morecare of my daughter Emani from surgery to her post op appointments. Dr. Mulligan listened to my daughter needs. As a mother it means everything to see your child in good hands and DR. Mulligan has been nothing short of amazing. HE performed my daughter hand surgery and has taken such wonderful care of them every step of the way. His skill,patience and compassion truly stands out. He makes sure we understand everything answeres all our questions and never makes us feel rushed or overlooked. The level of care and attention he gives his patient is rare and im so grateful my child had him as her surgeon. Thank You Dr. Mulligan for treating my child with such kindness and for being such a dedicated and talented doctor. We truly appreciate you!!

Update: On March 2nd I returned at 3:45pm and was told that my issue was not urgent and I needed to…read morebe seen in the office, they could not see me. I told them I was turned away the day before. I was told you need to come in before noon to be seen. They close at 5:00pm and you need to arrive 5 hours before??? I was scheduled to see an NP on March 4th who found my issue and treated it. On March 1st I arrived at your urgent care at 11:15am. I waited in line 10 minutes to then be told at 11:25am that they were no longer seeing patients and to come back on March 2nd at 8:00am. There were three receptionists there, two were at the desk when I arrived and said nothing about not seeing any patients. The third receptionist returned to the front desk and was the one that told me. Your hours on Sunday's are 8:00am- 12:00pm. Good customer service would be to see patients that arrived prior to 12:00pm. Nothing was posted on your website or in the office. I traveled 40 minutes to come to the urgent care. This is not good customer service

My sister sees Dr. Ansari and gets no help from him. She has many health issues and is restricted…read moreby spinal and hip problems that cause her severe pain. She just gets the run around!! She is disabled, cannot walk far, cannot stand for more than a few minutes and even struggles to sit for to long. She has very little income and is trying to find a place she can afford. The apt complex asked for her Dr to fill out a form so she can get an apt for disabled person. She walks with a walker and is always in pain. He refused to fill out the form that would help her to better her life. She is DISABLED!! Why does she not matter?? Have you no heart?? Do better Dr. Ansari!! Do better!!

Dr. Bowman is fabulous. Listens to all my questions and I never feel rushed. The nurses are very…read morefriendly and make me feel comfortable. I felt the rooms were very clean and I understand that they are repainting many of the rooms. I have had no complaints with the office. I think the billing system could be a little easier to understand. But after calling it was explained to me.

Dr. Whipple is a wonderful doctor, skilled and kind AND patient. I would definitely recommend him…read moreto anyone!

I Went along with my mother for her follow up appointment after surgery. My mother and I feel very…read morefortunate to have had Dr Ortiz as her surgeon. He was very patient, answered all of our questions as well as making sure we understood everything he was explaining. We did not feel at all rushed and were encouraged to ask him about anything that that was of any concern with regard to my mothers recovery. I would not hesitate to recommend him to anyone going to the bone and joint center.

Absolutely sickening that this "practice" doesn't put customer care as priority, but rather…read moresearches for a way to maximize their incoming money in shady ways. I just got off the phone with my insurance asking why it cost another nearly $160 despite paying 2 $40 co-pays. They said although my daughter did not have an "open" surgery, because of the type of "practice" it is, they are ALLLOWED to bill as a "closed surgery", despite stating there was no hands-on or manipulation of my daughter's foot. She had been seen and x-ray'ed prior at urgent care and she was only coming to this ortho for the fitting of a boot. Basically stated, the fitting of her boot was considered a "surgery". Complete BS and unethical. I am posting this so others consider other locations before this one to save yourself a hefty bill!!!! PS- you know it's shady when even your insurance company couldn't believe they'd sink that low.