I wasn't very impressed by Schenectady Orthopedic. Honestly it was a pretty annoying experience…read more There are several doctors who work out of this office and it is, admittedly, quite busy. But just because you're busy doesn't mean you can't at least put forth the effort to make it look like your patients are actually people. From the receptionists to the secretaries to the doctor, nobody seemed to really care much about anything. I needed a written copy of the doctor's observations and opinions, which is a fairly common request for a doctor. With these guys, it was apparently a huge production. The doctor's secretary was the one who had to type it up, and she was just about impossible to contact. None of the other secretaries or staff were willing to deal with it or try to get things rolling, and in the end it ended up taking several months to get this letter which turned out to not even be what I needed from them. I obviously can't say this is how they always are because this debacle was my one and only experience with them, but based on this whole disaster I would not be willing to return in the future.

Why make an appointment? You sit around waiting to be see for an hour. My sister had just going…read moreinto the critical care unit, and I was on the phone getting information. The PA Emily stopped by I told her that my sister is in the hospital. She went onto someone else. When she came back I was trying to get off the phone with the hospital. She gave me massive attitude and said I have other patients. I was off the phone by the time she walked down the hall. You have other patients. OMG, I've been waiting an f'ing hour to get seen, and 2 minutes is going to ruin your entire day? Emily, you can shove it!!!! My sister is in critical care, the attitude is completely uneccessary. You're a nasty human being and you should not work with the public. Needless to say, I walked out, and will NEVER go back to this horrible place.

Ortho NY is unprofessional and ride. Emily Echs is a terrible and ride PA. The receptionists are…read morealso condescending and downright rude. ​ My 90 year old mother came for her follow up and was 10 min late and they refused to even see her. Then when I complained about it, they kicked me out. Dr. JACKSON should be more aware of how rudely his patients are treated. They are really the worst. Do not go there.

Very disorganized, no communication. The care was a 3 at…read morebest They never found the root cause of the pain.

Left knee injury. Dr. Alley is a very experienced doctor with excellent attention to detail and…read moreexcellent communication skills. He makes you feel very at ease and listens very closely to your concerns. He is a very skilled doctor and very caring. He took me to his computer screen and showed me my knee. He explained everything about my knee in detail and told me exactly what I was looking at, which was great because after 3-4 months of seeing other doctors, having x-rays, MRIs, Urgent Care's, I really hadn't seen this before. I have a torn meniscus, a torn ACL which is pretty much useless 2 fractures and a Baker's cyst. He made sure I was out of pain and we discussed a plan of action. He did not rush me, and this is one of the main complaints I have about almost all doctors nowadays. He is from the old school and a master at his profession. I highly recommend him.

I was fortunate enough to have been referred by a friend to see Dr. Alley shortly after I tore my…read moreACL. I had seen another doctor at a different practice and wasn't happy with the experience. My friend had recent shoulder surgery and absolutely LOVES Dr. Alley...and through her connection, I got an appointment right away. He also surrounds himself with a phenomenal, efficient and friendly staff. Dr. Alley spent an extraordinary amount of time with me during our initial consultation. He is an orthopedic surgeon...and quite the "mechanic". But...he's also personable, kind and has a great sense of humor. He specializes in shoulders and knees and performed my ACL reconstruction surgery 2 years ago. Everything went exactly as planned and I'm back to my many activities with no issues. Insurance covered everything. I refer everyone that I know to Dr. Alley. If you need to see an orthopedist, pay him a visit.

Quite easy to get an appointment in general or the Prefered provider. Both my wife and I have been…read morehere several times. Only once did I wait more than 15 minutes to be taken in.

I've been over twenty minutes to cancel an appointment. Still holding.....(not an online option)read more

So far I've had a very good experience here. Of course, it helps that my friend is a friend of the…read morefounder and they have treated my like royalty. I have no complaints and hope my upcoming surgery will not disappoint...

I called the Bone Health Center's department with the Bone & Joint center in Albany to speak to…read moresomeone about scheduling an appointment with an endocrinologist specialist. I was transferred to a woman named Julie whose voicemail said that she was either with a patient or in clinic. I left a message for a call back. Finally got a return call the next business day and Julie scheduled a telephone appointment with me for July 16th at 1:00pm. After waiting several hours, I never got that call. I called her back on July 17th and left her a message regarding the call I never received. When she returned my call, I asked her what happened to our scheduled call. Her response was that she went home sick. Rather than an apology, she stated again that she was sick and went home. Her next comment was "I don't call from my home to cancel appointments because I don't get paid for it". She called me the following week to schedule another phone conference for July 22nd. During this conversation, Julie stated several times that the doctor does not appreciate patients not calling in to cancel appointments and that she herself would get into trouble if a cancellation was not called in. I proceeded to ask for a time that we could have our telephone appointment on the 22nd and she could not confirm. I stated several times that I needed to know a timeframe. Finally, she agreed to "maybe 9:00". I did receive her call at 9:00am. Because I was unsure of the type of person I was dealing with, I had my husband present with me to listen in on the call. I completed my medical background with her and during this call, she gave me a November 9th appointment with an endocrinologist (out of respect for the doctor, I will not mention her name here) at Albany Medical. Julie mentioned again several times during the call that the doctor did not appreciate folks not calling to cancel appointments. Julie then provided me with her email address so that I could forward to her additional medical documentation which I did. I requested that she confirm with me that she received my emails. The morning of July 24th, I received notification that both emails were undelivered. I called Julie regarding the undelivered emails and she insisted that she gave me the correct email address. Finally she agreed that it was wrong, so she provided me with anther email address. While I was trying to relay back to her the correct email address she gave me, she insisted on interrupting me. I asked her several time to please let me talk. She then proceeded to tell me that from the very beginning, I was mean to her. She decided she was going to intimidate me by saying she was going to talk to the doctor about me. It made no difference to me who she was going to speak to, so I told her to take me off the appointment schedule and I hung up. I then called the Bone and Joint Center and I cancelled my November 9th appointment at 3:00pm with the doctor. I verified again on July 27th that this appointment was indeed cancelled, and of course it was. Because Julie was at fault from the start, she tried to intimidate and control the conversation. I find it disturbing that it was okay for Julie to not call and cancel my appointment with her, but it was okay for her to state on several occasions that the doctor gets upset with clients who do not cancel appointments. At this juncture, I have decided to seek medical treatment with another provider. If this is the best that the Bone & Joint Center can do when it comes to hiring folks to schedule appointments with their Bone Health Clinic, then I feel sorry for your clients who are in need of these services.

My sister sees Dr. Ansari and gets no help from him. She has many health issues and is restricted…read moreby spinal and hip problems that cause her severe pain. She just gets the run around!! She is disabled, cannot walk far, cannot stand for more than a few minutes and even struggles to sit for to long. She has very little income and is trying to find a place she can afford. The apt complex asked for her Dr to fill out a form so she can get an apt for disabled person. She walks with a walker and is always in pain. He refused to fill out the form that would help her to better her life. She is DISABLED!! Why does she not matter?? Have you no heart?? Do better Dr. Ansari!! Do better!!

Dr. Bowman is fabulous. Listens to all my questions and I never feel rushed. The nurses are very…read morefriendly and make me feel comfortable. I felt the rooms were very clean and I understand that they are repainting many of the rooms. I have had no complaints with the office. I think the billing system could be a little easier to understand. But after calling it was explained to me.

Dr. Whipple is a wonderful doctor, skilled and kind AND patient. I would definitely recommend him…read moreto anyone!

I Went along with my mother for her follow up appointment after surgery. My mother and I feel very…read morefortunate to have had Dr Ortiz as her surgeon. He was very patient, answered all of our questions as well as making sure we understood everything he was explaining. We did not feel at all rushed and were encouraged to ask him about anything that that was of any concern with regard to my mothers recovery. I would not hesitate to recommend him to anyone going to the bone and joint center.

Absolutely sickening that this "practice" doesn't put customer care as priority, but rather…read moresearches for a way to maximize their incoming money in shady ways. I just got off the phone with my insurance asking why it cost another nearly $160 despite paying 2 $40 co-pays. They said although my daughter did not have an "open" surgery, because of the type of "practice" it is, they are ALLLOWED to bill as a "closed surgery", despite stating there was no hands-on or manipulation of my daughter's foot. She had been seen and x-ray'ed prior at urgent care and she was only coming to this ortho for the fitting of a boot. Basically stated, the fitting of her boot was considered a "surgery". Complete BS and unethical. I am posting this so others consider other locations before this one to save yourself a hefty bill!!!! PS- you know it's shady when even your insurance company couldn't believe they'd sink that low.