Quite easy to get an appointment in general or the Prefered provider. Both my wife and I have been here several times. Only once did I wait more than 15 minutes to be taken in. read more

I've been over twenty minutes to cancel an appointment. Still holding.....(not an online option)

I have had two joint replacements at Ortho NY. Things were never quite the same but I think that may be expected. What I am ready to scream about is having just been on hold for 45 minutes for an urgent care appointment. This is not acceptable for an URGENT appointment. As awful as they are, get one of those robots to talk to your clients. Or let the office call back when someone is available. read more

I was first referred to ortho ny for back pain about 10 years ago. In acute pain I entered through their onsite urgent care which was quicker than waiting for an appointment. I received same day treatment for my pain and had an easier time recovering. In all my experiences with providers here. Each one has shaken my hand when we meet the first time. They have shown me my scans and walked me through any issues they saw. They have even gone so far as to go over the medical notes with me to confirm all details before entering so the are no surprises afterwards. I wish more providers took this level of care and responsive approach to their patients. read more

Dr. Hadid at Ortho NY on Everett Rd in Albany was wonderful. He took one look at my left middle finger which was stuck. He said,"That looks like a trigger finger." He explained that it was caused by a tendon problem. He took out a needle and gave me a shot. The pain disappeared almost immediately and my finger regained full mobility within several days, What I didn't like, was the check-in process. The staffer at the counter was unfriendly. She handed me a tablet and told me to answer all of the questions. I tried.There so many unnecessary questions I couldn't finish and in fact, I nodded off. The tablets had protective rubber covers. I don't know if they sanitize them after each use but they looked grimy. I wasn't surprised when I came down with a cold a couple of days later. I wished I'd remembered to use hand sanitizer after handling the tablet-- that's on me-- but that part of the experience was exhaustive. I'm taking one star off for the horrible check-in. read more

Ortho NY - I got a shot in my middle finger tendon and it got better very quickly. - Orthopedists Near Me - Albany, New York

do not go here!!!! and if they tell you dr lee kebeck is your doctor run.. i had wrist and elbow surgery my experience was a nightmare arm still doesn't supinate or work right and they neglected to repare a distal bisep tendon they swore was not damaged that even the insurance company dr said it was. on surgery day im laying there the staff is unable to give nerve block because kebeck is late!!!! with or time diminishing he finally showed up the rushed the block and was strapping up my arm while giving me sedation, nerve block wore off on the way home forcing me in extreme pain to the emergency room!!!!! recovery took twice what it should've then dispite rehabs advice was taken off comp with a non-functional arm and torn distal bisep tendon and unable to supinate at all. than at comp board hearing kebeck first screws up paperwork causing canceled hearing finally gets it in puts half the percentage loss of use that the insurance co dr put down so my lawyer couldn't do anything but except their low ball offer!!!!!!! the place is a patient factory your on an assembly line..... just go anywhere else!!!!! read more

I had a wonderful experience! Dr. Ferrara's PA, Kara, was delightful; and I was very happy with my visit!

My experience taking my mother to ortho ny has been terrible. Go to Bone and Joint, not this terrible practice. The receptionists are rude and heartless. My 90 year old mother was 10 min late for her follow up appt and the PA refused to see her. They callusly told her to come back another time. When I tried to help her, the office manager came out and rudely told me to take my mother and leave. Dr Jackson is a decent doctor, but all the PA'S, especially Emily Ech are the WORST people i have ever met and should NOT BE PRACTICING MEDICINE. THEY ARE UNPROFESSIONAL AND RUDE. ​ They think they can get away woth this, bc if you complain, they just discharge you from thr practice!! There is no fairness or respect here for the patient. Tney just want to make money. ​​ read more

Doctor seem to be okay but it's more of a factory there than any other practice I've been to. Trying to make or cancel an appointment is a joke I was on hold for 17 minutes today and then they advertise when you call that they have scheduling services and just need your permission to send you a text which I did so I left a message saying I had to cancel my appointment with the doctor there 4 hours later I still had not received any confirmation of receipt. So it would be to their benefit that they improve their responses to to patients clerical needs. My appointment was the next day and I was trying to make sure that they had the time available to somebody else. How much does it eat into your profits to hire a couple more reception people? read more

They say something is covered, out in the wrong code and after many calls and requests still don't make a correction. When asked to fix it, they never called the insurance company back in over a year and said it's "patient responsibility" to pay but also never resubmitted the right code. They are scamming my grandmother and it's disgusting. read more

On Feb 25 I went into the ambulatory surgery center to repair a radial fracture. From the moment I arrived I was greeted by a nice receptionist with black hair-friendly and pleasant From there Lisa the RN showed me into the prep area and told me to take off all my clothes--which she kindly (with no attitude) helped me accomplish this because I can only use one arm She was marvelous and did a great job starting my iv catheter Next Dr Lee -the anesthesiologist-super cool doc Knowledgeable, answered all my concerns Then Lira an RN from the Philippines--absolutely wonderful,caring and a kind nurse She helped me re-dress and even tried to straighten my hair (which looked like a birds nest )after surgery Then finally Dr Goldstock-super cool doc I'm sure he fit me in on his busy day--because I was his last surgery Overall rating 5-STARS More STARS if I could give them Wonderful experience Carla Hernas VMD read more

this is the worst service of any medical office in upstate ny i have ever seen. over 2 hours on hold, waiting to make an appointment, and when the incompetent moron finally answered the line, he didn't know how to make an appointment. not a good way to build confidence in your abilities when the moron you stick in the phones doesnt know what hes doing. read more

We had an excellent experience here. We were able to get a same-day appointment for Sports injury. Get x-ray brace and instructions for recovery. Highly recommend. read more

went for my appt could not find a place to park. !!! by the time I got into the office with my bad foot I was late parking was awful. office looked a mock up office. the line to check in was not welcoming then when I got there she left the desk to tell the dr I was late and they would not see me so that is what I think of this place don't go there read more

I arrived 10 minutes late to my first appointment and dr alfandre refused to see me. "He doesn't see patients who are late, let's reschedule you for another day". I'm coming directly from the emergency room after having xray and CT scan, confirming diagnosis: communated tibial plateau fractured with depression (more than one break in my shin bone, at the knee, and it's pushed in). I have no wheelchair. It took me at least 15 minutes to get from my car to this doctors counter. I tried to call ahead as I was arriving, to ask for a wheelchair because I know i'm really slow right now, and I'min excruciating pain.... but they dont answer the phone! If a doctor can't spare me 10 minutes, especially knowing my diagnosis and the excruciating and debilitating pain I'm in, which has absolutely decimated my mobility, then I have no interest n rescheduling with him or anyone else within his organization. No respect for the patient. Disgusting! read more

Ortho NY - Diagnosis - Orthopedists Near Me - Albany, New York

I am extremely disappointed and disturbed by my experience at OrthoNY Urgent Care in Clifton Park, NY. I went there after suffering from severe, throbbing pain for over 48 hours. According to OrthoNY's own website, urgent care is meant to provide relief for acute pain and accidental injuries. That is exactly why I went -- not to change my treatment plan, not for surgical follow-up -- but for immediate relief from unbearable pain. Instead of being evaluated by a medical professional, I was stopped by an administrative staff member named Chelsy, who told me they could not treat me because I had surgery performed by a different doctor at another facility. I was informed that my medical records would first need to be obtained and reviewed by an OrthoNY physician before they could even consider seeing me. I was denied care without any clinical evaluation despite being in significant pain. The decision appeared to be made entirely by administrative staff, which is unacceptable at a facility that advertises urgent care services. Chelsy instructed me to contact the physician's secretary, Samantha. I left Samantha a voicemail approximately 16 hours ago and have yet to receive a callback. This further reinforces the impression that the priority here is protecting physicians rather than helping patients who are actively in pain. Patients seeking urgent care deserve at minimum to be evaluated by a provider -- not turned away at the front desk without assessment. If OrthoNY promotes urgent care as a resource for pain relief, then its policies and staff actions should reflect that commitment. This experience was frustrating, disheartening, and completely contrary to what urgent care is supposed to provide. I strongly urge OrthoNY management to review who is authorized to deny care and how patients in acute pain are being handled. read more

Horrible Doctors Argumentative and dismissive. What important to OrthoNY is $Money$ it's all about the money at OrthoNY not the health of the patient's read more

Dr.Single, who is newer to the OrthoNY practice, is just the kind of doctor I like to see. After talking about what my hip /knee issues were he explained the causes related to the imaging. We decided on a cortisone shot as a first line of defense and he let me know each step as he administered it. He was on time and extremely efficient. read more

Horrible communication. Never return phone calls. Never return portal messages. Have no idea if the surgeons are competent, since scheduling and getting answers to pre-surgery questions was impossible. read more

I had a total knee replacement (TKR) on my left knee performed by Dr. Johnathan Gainor in 04/25 This has been one of the most painful and disappointing experiences of my life. Shortly after surgery, I developed an infection that required a full week in the hospital. I contacted Dr. Gainor's office repeatedly after surgery, desperate for help, but my calls went unanswered for days. I was finally seen five days later--only to be sent straight to the ER. When I saw him again three weeks later due to persistent pain, he said he "didn't know what to do" and referred me to pain management. At no point did Dr. Gainor make a genuine effort to determine the root cause of my knee pain. He never ordered additional tests or took any meaningful steps to investigate why I continued to suffer. Instead, he dismissed my concerns and sent me away to another doctor, avoiding his own responsibility to his patient. It has now been six months since the surgery, and I continue to live with pain read more

i Had been receiving care at ortho NY for a fracture. I went to another orthopedic office for a second opinion. This is when I realized how badly I was treated at Ortho NY ! The triage nurse was the first very uncaring and cold personality . I never got to see X-rays or explained any type of care . After ordering a CT I was told I couldn't get appt for almost 3 wks . The other ortho office I was seen within a week ! I will NEVER use OrthoNY again ! read more

The medical industry is in a pathetic state and ALL care provided is of such inferior quality. My feelings, and the feelings of literally everyone I know is if you get sick you are screwed!!! Ortho NY is just another medical practice that has failed at their primary responsibility. I am writing this review before even seeing a doctor....customer service fail. It is very obvious customer service means nothing in the medical industry Sooo....had an appointment for a consultation. Received 6 text message reminders and two automated voice mail reminders. I arrived 10 minutes early to complete paperwork. I waiting in a small exam room over 30 mins. No doctor ever showed up.. Asked for my co pay to be refunded....Stay tuned for part II. read more

The doctors there at OrthoNY are great and one doctor's nurse is very responsive, however in general phone calls and messages are not returned. Unless a nurse makes your MRI appointment the MRI department does not return messages. I have left 4 messages over the course of a week and not one return call. I'm in pretty constant pain but that doesn't seem to be their concern or a priority. In general I assume this is a system issue (overworked, under staffed etc.) but after my current issues get addressed I'll go back to the Bone and Joint Center. It's a shame too because I really like and appreciate my doctors there. read more

The receptionists ARE SO RUDE. The nurses and Doctors are all fantastic and take the time to listen to what you need but as soon as you walk in, you are NOT met with a friendly face. Just people doing their jobs who obv look like they don't wanna be there. That's not the kind of experience i want when i go to ANY physicians office. very disappointing. read more

Dr Polishchuk and Joe Isgro are amazing , professional and caring. Had knee surgery yesterday and they rocked it! Dr Polichuuk Called last night to check on me, the nurse today . Highly recommend these two super powers read more

Very disappointed. Waited weeks to be seen to only turn around and go home when I arrived because I was scheduled wrong because they didn't even have what I needed. Apparently the scheduler didn't know how to do her job. I don't think I'll be back ever for any services. read more

Amazingly bad and mismanaged medical practice. Phone system doesn't work, patient portal doesn't give you access to your doctor and the doctors make Trump seem humble. read more

I am sorry. I like my doctors there but their appointment and phone answering system is absolutely the worst. After keeping you on hold for 20 minutes they are happy to transfer your call to someone who isn't there and has no answering machine. All the repeated messages about your call being important to them are a joke. Your call is not important, its an annoyance. Obviously, their recorded message tells you that you can hang up at any time. I do not understand how professional people can hire such unprofessional staff and have such an annoying answering system to be their public face. Perhaps they simply have enough patients or think that they have a monopoly. read more

Went in for a shoulder problem. They decided it was my neck. Even after an MRI showed it wasn't my neck, they treated me with an injection as if it was. Hand still going numb. Shoulder still bad. Had a reaction to the shot they gave me and they didn't even call back. They are the worst. I'm sure the intense pain will back in due time. Nothing like treating the symptom and not the problem. Will never go back. read more

Don't bother if you expect any kind of curtomer/patient service. Every step is an argument from getting an appointment to being treated like a human to getting your records. Each step is harder than the last. But the billing department is Johnny on the spot. The individual physicians might be ok, but the bureaucratic gauntlet you have to go through hasn't been worth it. read more

OrthoNY is very good especially with casting they always put my casts on really well!

Horrible experience with Dr. Richard Katz. No bedside manners. Rude was not thorough at all. His patience depleted should retire. Not t good with the elderly. Did not take my chief complaint seriously. Did not look at me at all did not examine me. Made a decision by just looking at X-ray. Stated he couldn't help me. Rushed me out. I was crying and shocked appalled. He an unprofessional doctor who appears not to like people in general. Would not recommend!! I went in with bone on bone right knee osteoarthritis and torn miniscus. Left the same I was shocked. Need additional. Data. I have it in my portal email me. Msladyp55@gmaul.com read more

To the "patient care coordinator " of Dr. Stein. I think her name is Rachael. Not only did you not handle my callback professionally, you stopped me from working. I should sue the piss out of you. When you give me a callback and start a sentence with "no, i won't call you back for that" or "no, i don't talk to the doctor before i call you back", come on now, "patient care coordinator", doesn't that include communication with me and the doctor? You were horrible at your job and i stand by the chosen words i had for you. As long as i didn't ever get a chance to have OrthoNY talk to me about what went on during that call-i am considered suing you. read more

got cortisone shots in both knees, 8 days later right interior knee hurting and hard to walk on, called Ortho and asked about a MRI. Was told no matter what the results of the MRI were the treatment would be the same. I was told this from Jenelle Powell. Why have an MRI machine if all the treatments are the same? One thing I noticed about Ortho GF is that it is overwhelmed with patients. Guess I will go to the VA read more

This will be a long review. I went to Ortho NY last year for a shoulder injury. My initial time there, they took a X ray of my shoulder, and then I met with Dr Kaback. I have seen a few crappy reviews on him, but I'll be honest. Dr. Kaback while kind of in a rush (very busy place), he was funny, friendly, short, but to the point. He gave me a injection that I didn't even feel, and the relief was almost instant. All around really great experience with him. I then returned a month later for a MRI, and then another visit with Dr Kaback a week later to discuss the results. Torn rotator cuff, could use surgery, but gave me a PT option via a phone App. Phone App was not a free App to install, but I was never informed that there would be any kind of fee besides the initial install. I used it a handful of times, got my PT routine down, stopped using the App. I'm a fairly active person, so of course I needed another shot. I called, was given a fairly quick date to get in and see Dr Kaback again. We talked a bit (he noted that I seem to be ok living with a little pain, which made him laugh), he gave me another painless injection in my shoulder, and away I went. I've had some serious downtime for another separate medical issue, but have kept up with my now leaned PT activities, but now after being super active again, I've been considering another injection.... ok, now the bad part. Whenever you walk into any of their facilities, you must pay your Co-pay before you can even be seen by any Dr. I paid with my debit card each time, but suddenly about 7 months ago, I received a bill for Co-pays due of $75.00, with no explanation. I call, we talk, and I'm given dates that I was apparently there (but really wasn't). I tell them that I was not there on those days, and unless it's something that I'm not aware of, I think the bill is incorrect. We end the phone call, and no more bills are received, UNTIL... I received a automated bill via Email yesterday, showing a past due amount of $75.00. I just called them, and talked with a rep who clearly saw that I had paid everytime that I was there, and couldn't tell me what the bill is for. He then sends me to another rep., who explains to me that the bill is actually from the phone App!!! SERIOUSLY?? You mean the one that I paid to install on my phone, and literally used a couple, maybe 3 times?? WOW... Maybe you should be more clear on your billing practices. I was never told that each time I access the phone Ap, I will be billed my Co-pay as if I were actually in the office seeing a therapist for a real physical therapy session?? Good place, Dr Kaback was really good to me, but the billing for using the App is literally just a stupid money grab. I personally will never return. read more

I went to see Dr. Abraham, whom I had seen for hip pain 2 months earlier. I waited for 2 hours that time but figured that there must be a scheduling back up since my appointment was later in the day. This morning I had a 8:00 AM appointment. By 9:00 Dr. Abraham had apparently not yet come in to work so I decided to leave as I was fed up. The staff were embarrassed and very nice and promised to call me for an appointment with another doctor by lunchtime. It is now close to 5 and no call. This is inexcusable. read more

Please tell me, doctors of Ortho, how you can be so arrogant as to think and believe that your time is more precious than that if your patients? I will tell you how: because you care more about money than you do about the health of your patients. You think nothing of demanding patients arrive on time and then make them wait for an hour to see a doctor, OR you schedule two appointments on the same day, and then refuse to allow the patient ME see either because you mistakenly believe that my insurance won't pay for two appointments on the same day - WITHOUT EVEN VERIFYING IT. So you wasted my entire afternoon and I charged $400/HR for my time. You're second rate C+med students who don't even offer the latest surgical techniques. You actually don't do anything at all. read more

I have been to a lot of doctors offices in my lifetime and I have never been to one that was so unresponsive, rude, and just plan nasty to their patient. I was in a lot of pain and I felt like I was just getting brushed off. read more

This office has way too many patients. The quality of care Dr Suslak gave terrible. Very rude and arrogant. He has no compassion or bedside manner. Lacks privacy as well. read more

Dr. Lee Kaback maybe a talented surgent, however his attitude toward patients and their problems is awful!! He does not listen, does not discuss the problem, does not explain anything and his criteria-steroid shot, physical therapy or surgery. Did not even offer to do an MRI before making diagnoses. I would never recommend him. read more