Dr Mulligan is a phenomenal DR. I can say that he cares greatly about his patients he took great…read morecare of my daughter Emani from surgery to her post op appointments. Dr. Mulligan listened to my daughter needs. As a mother it means everything to see your child in good hands and DR. Mulligan has been nothing short of amazing. HE performed my daughter hand surgery and has taken such wonderful care of them every step of the way. His skill,patience and compassion truly stands out. He makes sure we understand everything answeres all our questions and never makes us feel rushed or overlooked. The level of care and attention he gives his patient is rare and im so grateful my child had him as her surgeon. Thank You Dr. Mulligan for treating my child with such kindness and for being such a dedicated and talented doctor. We truly appreciate you!!

Update: On March 2nd I returned at 3:45pm and was told that my issue was not urgent and I needed to…read morebe seen in the office, they could not see me. I told them I was turned away the day before. I was told you need to come in before noon to be seen. They close at 5:00pm and you need to arrive 5 hours before??? I was scheduled to see an NP on March 4th who found my issue and treated it. On March 1st I arrived at your urgent care at 11:15am. I waited in line 10 minutes to then be told at 11:25am that they were no longer seeing patients and to come back on March 2nd at 8:00am. There were three receptionists there, two were at the desk when I arrived and said nothing about not seeing any patients. The third receptionist returned to the front desk and was the one that told me. Your hours on Sunday's are 8:00am- 12:00pm. Good customer service would be to see patients that arrived prior to 12:00pm. Nothing was posted on your website or in the office. I traveled 40 minutes to come to the urgent care. This is not good customer service

Left knee injury. Dr. Alley is a very experienced doctor with excellent attention to detail and…read moreexcellent communication skills. He makes you feel very at ease and listens very closely to your concerns. He is a very skilled doctor and very caring. He took me to his computer screen and showed me my knee. He explained everything about my knee in detail and told me exactly what I was looking at, which was great because after 3-4 months of seeing other doctors, having x-rays, MRIs, Urgent Care's, I really hadn't seen this before. I have a torn meniscus, a torn ACL which is pretty much useless 2 fractures and a Baker's cyst. He made sure I was out of pain and we discussed a plan of action. He did not rush me, and this is one of the main complaints I have about almost all doctors nowadays. He is from the old school and a master at his profession. I highly recommend him.

I was fortunate enough to have been referred by a friend to see Dr. Alley shortly after I tore my…read moreACL. I had seen another doctor at a different practice and wasn't happy with the experience. My friend had recent shoulder surgery and absolutely LOVES Dr. Alley...and through her connection, I got an appointment right away. He also surrounds himself with a phenomenal, efficient and friendly staff. Dr. Alley spent an extraordinary amount of time with me during our initial consultation. He is an orthopedic surgeon...and quite the "mechanic". But...he's also personable, kind and has a great sense of humor. He specializes in shoulders and knees and performed my ACL reconstruction surgery 2 years ago. Everything went exactly as planned and I'm back to my many activities with no issues. Insurance covered everything. I refer everyone that I know to Dr. Alley. If you need to see an orthopedist, pay him a visit.

On Feb 25 I went into the ambulatory surgery center to repair a radial fracture. From the moment I…read morearrived I was greeted by a nice receptionist with black hair-friendly and pleasant From there Lisa the RN showed me into the prep area and told me to take off all my clothes--which she kindly (with no attitude) helped me accomplish this because I can only use one arm She was marvelous and did a great job starting my iv catheter Next Dr Lee -the anesthesiologist-super cool doc Knowledgeable, answered all my concerns Then Lira an RN from the Philippines--absolutely wonderful,caring and a kind nurse She helped me re-dress and even tried to straighten my hair (which looked like a birds nest )after surgery Then finally Dr Goldstock-super cool doc I'm sure he fit me in on his busy day--because I was his last surgery Overall rating 5-STARS More STARS if I could give them Wonderful experience Carla Hernas VMD

I was first referred to ortho ny for back pain about 10 years ago. In acute pain I entered through…read moretheir onsite urgent care which was quicker than waiting for an appointment. I received same day treatment for my pain and had an easier time recovering. In all my experiences with providers here. Each one has shaken my hand when we meet the first time. They have shown me my scans and walked me through any issues they saw. They have even gone so far as to go over the medical notes with me to confirm all details before entering so the are no surprises afterwards. I wish more providers took this level of care and responsive approach to their patients.

Dr. Whipple is a wonderful doctor, skilled and kind AND patient. I would definitely recommend him…read moreto anyone!

Due to long term lower back issues occasionally my right leg goes numb causing me to fall. That is…read morewhat happened late in January 2022. After being misdiagnosed by a different physician as just having a bad sprain - and walking on that leg for about 3 weeks - I was referred to Dr T who, after exam and xrays discovered that I had a broken fibula. After reviewing the pros and cons of treatment surgery was scheduled fir the next day. I met Dr T at a surgery center (for outpatient surgery) and he performed surgery on my leg to repair the broken bone. I ended up with a plate and 9 screws in my leg and yes - that is as nasty as it sounds. I have seen Dr T several times for follow ups and post surgical evaluations. He is extremely personable and always takes the time to answer all of my questions. His office staff at this location are also very friendly and competent. Worthy of special mention is his Medical Secretary Chloie who is a truly magnificent communicator and is extremely efficient in getting me all the report copies I request. I highly recommend Dr T to anyone who needs orthopedic surgery and or evaluation.

I Went along with my mother for her follow up appointment after surgery. My mother and I feel very…read morefortunate to have had Dr Ortiz as her surgeon. He was very patient, answered all of our questions as well as making sure we understood everything he was explaining. We did not feel at all rushed and were encouraged to ask him about anything that that was of any concern with regard to my mothers recovery. I would not hesitate to recommend him to anyone going to the bone and joint center.

Absolutely sickening that this "practice" doesn't put customer care as priority, but rather…read moresearches for a way to maximize their incoming money in shady ways. I just got off the phone with my insurance asking why it cost another nearly $160 despite paying 2 $40 co-pays. They said although my daughter did not have an "open" surgery, because of the type of "practice" it is, they are ALLLOWED to bill as a "closed surgery", despite stating there was no hands-on or manipulation of my daughter's foot. She had been seen and x-ray'ed prior at urgent care and she was only coming to this ortho for the fitting of a boot. Basically stated, the fitting of her boot was considered a "surgery". Complete BS and unethical. I am posting this so others consider other locations before this one to save yourself a hefty bill!!!! PS- you know it's shady when even your insurance company couldn't believe they'd sink that low.

Wonderful care!! They are extremely competent and have helped me for over 10 years Excellent and…read morecourteous staff.

So I am certainly not going to speak poorly about General Orthopedics as a whole. The women who…read morehandle reception are wonderful, courteous, kind, and thorough. Will Smith is amazing. Professional, kind, super chill, and very knowledgable. My only complaint is Art Smuckler. Now as far as his skill level, craft of the orthotics, and his knowledge and thoroughness with orthotics, feet, and the over all body mechanic knowledge he's fantastic. BUT, and it's a big but, his bedside manner is atrocious. I first saw Art for my orthotic fitting. Typical old school guy. Big ego. Talks a lot about himself and how he works with "the best athletes in the world" and the "highest level NBA teams." OK fine. I've dealt with big egos before. Prior to my 1st fitting (after meeting Art and my initial consult), reception messaged and said that the sneakers Art wanted me to buy from the office were no longer available in the color that I wanted. The women I spoke to suggested that I choose another style or purchase sneakers of my own in 2 sizes: 1/2 size bigger and a full size bigger, just to be sure. I purchased my own sneakers as instructed and waited in the room for Art. When Art came in he was very upset that I purchased my own shoes. I told him what had happened, but he didn't care. We continued with the fitting and he would not let it go. He completely lost it when I told him that I wasn't fond of the selection at the office which is why I purchased my own sneakers. He screamed at me. He got very close in my face and he was screaming at me saying: "You don't know who you're dealing with Honey!" "I'm the most sought after person in my field and I work with the most famous sportsman in the world!" At a certain point I was scared. I'm a smaller framed woman and he was looming over me yelling at me and pointing at me in my face. He threw one of the sneakers that I purchased across the room into the shoe box. I told him that he was being very unprofessional and that I did not want to deal with him any longer. At that point I demanded that he get Will Smith to finish my appointment. I had spent over $600 for the orthotics. I wasn't going to waste it. Will Smith came in and apologized for Art's behavior. Will also said that it was totally fine that I brought in my own sneakers. He approved of the brand and made his own suggestions. I will be going back only because of Will. The entire practice is great except for Art and his extremely large ego. As a woman, I do not feel safe with Art. He's very nasty and takes the slightest thing personal. I give General Orthotics a 4 because over all everyone is lovely. Art Smuckler, not so much.

Ortho NY is unprofessional and ride. Emily Echs is a terrible and ride PA. The receptionists are…read morealso condescending and downright rude. ​ My 90 year old mother came for her follow up and was 10 min late and they refused to even see her. Then when I complained about it, they kicked me out. Dr. JACKSON should be more aware of how rudely his patients are treated. They are really the worst. Do not go there.

Very disorganized, no communication. The care was a 3 at…read morebest They never found the root cause of the pain.

Checked in and had a short wait till we were called back. Very quickly we were with the doctor…read more Good explanation of what is going on with the shoulder. Very happy with the visit.

I had knee surgery on 9/27/19 w/Dr Schneider. He was wonderful and has a great bedside manner!…read moreThe RN, Jenny, that took care of me and Dr Winter, anesthesiologist, were the best of the best! They were caring, funny, very personalized in their wonderful care. I highly recommend going here. Everyone from to the front desk staff to all the nurses and doctors really helped make my surgery a positive experience.

I saw him a few times and did not feel like I am being treated kindly. I even overheard him making…read morefun of me out in the hallway. He came across as extremely arrogant. I also did not appreciate it that at the height of the pandemic (!) he treated patients not wearing a mask.

Dr Goldstock and his team performed simple carpal tunnel release and explained everything that was…read moregoing to happen during the procedure very well. I knew each step he was at and how much longer it would be. I was amazed at how fast the procedure took.....just over 6 mins from open to the last stitch be done. Did both of my hands in a two month span entire staff was great.