Eye problem? -- No problem!!…read more REVIEW DESCRIPTION I recently had something in my eye which caused continuous irritation and discomfort. I was able to get in first thing in the morning and had my problem diagnosed within minutes. The staff was very professional and handled my insurance with no issues. I was impressed by the office and the concern the doctor and staff afforded me. Will definitely come back.

The people are great here. They do like to insist on the retinal scan which is an extra $45 or say…read morethey need to dilate your eyes. And the prices are quite a bit more than the last place I went to. $100 at a previous eye doctor is $200 here.

This was my first visit, my daughter has gone there for years and loves it there. She feel…read morecomfortable enough to ask questions for a shy teen that is a huge thing! I now see why she feels like she does. They explained everything and made me feel so at home. Thank you!

Absolutely the worst experience. They put me in a disgusting room that looked like someone's…read moredecrepit basement. The person who was about to give me an exam, decided to constantly take breaks and leave the room and then started helping another patient and an online doctor She was about to tell me that I would have to wait for her to do other duties when I said no. And then I left without being seen. Horrible customer service at this location. I wouldn't send my dog there.

PURE GREED! I needed to come in for an emergency exam and was called later and told the billing…read moredepartment required me to pay upfront due to billing issues from years ago when I was experiencing financial hard times. Fast forward to my last exam, they sent the bill in my husband's name and he paid no attention to it and now I must pay upfront. Also, my husband's insurance paid for a specialized kit to fit him for hard contact lenses due to an eye condition. They did not work out and since he did not get the contact lenses, he was charged $800.00. To echo what someone else said, the business manager was rude and vague when questioned about this charge. We will not go back there.

I am so grateful for Hemler Family Eye Care. I have 100% confidence in Dr. Hertz, and all the…read morestaff. They are knowledgeable, courteous, and graceful.

From making at appointment to picking up my new pair of glasses, I have been nothing but satisfied…read morewith the service I received. The exam itself was very thorough (most intensive I have ever received.) Dr. Nelson was very pleasant, and I didn't feel rushed when seeing him. The staff there was also very friendly. When it came time to choose a pair of glasses, the staff was helpful, but not pushy. I didn't feel like I was being 'talked into' anything. I was told the glasses may take 10 to 15 business days to receive, but to my surprise, I received a phone call 5 days later, saying they were ready! When I picked them up, they were just perfect! They even took the time to make sure they 'felt good' on my face, and adjusted them accordingly. I have been to several different optometrist's offices over the years, and this was by far my best experience! I'm glad I found them, and look forward to working with them in the future!

The staff here is always so nice! I had the pleasure of working with Heather at the front desk…read moremultiple times. She was so friendly and went out of her way to make sure I was able to see on my wedding day! Thank you so much, Heather! I greatly appreciate you!

I can't say enough good things about Dr. Heather, her staff and their beautiful office! Dr…read more Heather is extremely kind and, more importantly, she is very thorough. She explained what she was doing before each procedure and made sure all of my questions were answered. Her staff is professional, friendly and very welcoming. An overall excellent experience!!

I have been a patient if this location for many years under quality optometrists until MyEye Doctor…read moretook over. I had received an extra box of right contacts before MyEye Doctor took over. So I called in to order the left contacts, I was told they couldn't do that without an exam. I explained that I had one and just needed the one box. The tech seemed to understand and said she would give me 2 contacts on hand and order the rest. I picked up the 2 but never heard back on the rest. After 2 months, I called in to pick up the rest. Only to be told by the tech yourself that she couldn't order because the system said I already picked them up. Since my prescription expired, she would not order without an exam. I understood that but I will never again trust what My Eye doctor's staff promised. They do not follow through on their orders.

Terrible service. I will not return! My son was there for a contact class. The woman literally said…read morehandful of words to him. Zero help. She also watched him drop his contact on the dirty floor multiple times and about had him reuse it without telling him anything. Thank god I was in the room! Awful awful awful service. Total waste of time and taking my son out of school for nothing.

I've been visiting this location and their Westminster location for 15+ years now. Well today at…read moremy appointment, they decided to add another fee to their long list of fees, and in this case claimed my insurance doesn't cover a $75 contact lens fitting fee. I wore my glasses like I was told to, but without my lenses, they're gonna hit me with another fee. My last visit. It's all about the money, not the patient.

Dr Rennie is the Best! So thorough and caring!. The quality of care received is second to none!read more

Today was my annual eye exam with Dr. Padusi. Once again she thoroughly explains every step that…read moreshe takes and what is going on with my vision. Any changes or constants that may be going on as I get older Dr Padusi let's me know. The exam is positive today and I am thankful for the care I received. Rebecca who works very hard at the front of the office also does a tremendous job taking care of my appointment, insurance information and answering my questions.

Dr Padusi is very patient and takes great efforts to explain everything to you. She never makes you…read morefeel that she is in a rush and gets you out as soon as possible.