I am so grateful for Hemler Family Eye Care. I have 100% confidence in Dr. Hertz, and all the…read morestaff. They are knowledgeable, courteous, and graceful.

We have been a patient with Hemler Eye Care for many years…read more The location is easy to find with plenty of parking. The entire staff is simply outstanding ! The Doctors are awesome, they do a really great exam and explain everything in easy to understand terminology using state of the art technology. They have such a good selection of frames and options and the staff are always accommodating to your needs, they explain your insurance coverages and work with you perfectly. Highly Recommend

Absolutely wonderful! I had a severe acute case of double vision, and the receptionist Juliann was…read morevery helpful and managed to get me in the next morning. The technician Janna was very efficient and professional as took time entering all of my information, especially being a new patient who had pages of release info from an eight hour ER visit from a couple days prior. Dr Clymer was amazing. She was patient, concerned, and listened well, which was extraordinary considering she was working me in amongst her regular appointments. She incredibly thorough, with the appointment lasting almost four hours, and I am quite pleased with the compassion, service, expertise, and also the outcome. I can easily highly recommend this office.

Dr May and Dr Lampkin are very rude and unprofessional, they treated my mother with disrespect. I…read morewould never recommend this office to anyone. Unless you want to wait at least 2 hours for every appointment, have rude staff, and rude doctors that only want you so they can bill the insurance. This is the kind of place that you're a number not a patient. Do yourself a favor and stay away. If I could give zero stars I would!!!

I just drove here on monday for a confirmed appointment. No one is here yet all other businesses in…read morethis shopping center are open. It did snow yesterday. The site says open. I checked. I called after arrival... not even a voicemail message.... I received a confirmation text this morning.

I have had 2 recent experiences with this company. First, I arrived for an eye exam after waiting…read moreone and a half hours past my appointment time, I was finally told there were problems with there online system. Ya could have told me that when I checked in. So I left and scheduled an eye exam somewhere else. 2nd. issue I stopped in to pick out and order my glasses. Only one person was able to do anything. Although there were plenty of other reps.I had to keep waiting for her to be free to ask her questions, as well as every other employee in the store. After another hour of my time. I give up. Will not do any more business with Americas best

From making at appointment to picking up my new pair of glasses, I have been nothing but satisfied…read morewith the service I received. The exam itself was very thorough (most intensive I have ever received.) Dr. Nelson was very pleasant, and I didn't feel rushed when seeing him. The staff there was also very friendly. When it came time to choose a pair of glasses, the staff was helpful, but not pushy. I didn't feel like I was being 'talked into' anything. I was told the glasses may take 10 to 15 business days to receive, but to my surprise, I received a phone call 5 days later, saying they were ready! When I picked them up, they were just perfect! They even took the time to make sure they 'felt good' on my face, and adjusted them accordingly. I have been to several different optometrist's offices over the years, and this was by far my best experience! I'm glad I found them, and look forward to working with them in the future!

This was my first time to Pearl Vision. I was leary about going after reading the online reviews…read morewhich were not so positive. The two team members were very helpful and even stayed way past normal business hours. They were upfront about my investment, explained all options, and exhibited guest mentality from the moment we walked in to the moment we left. The next morning I called back to change my order and Cheryl took care of it with no problem. Cheryl just called me to inform me that my glasses came in early and are ready for pick up. It's nice to see a customer centric business...very rare in health care.

Do not use this place if you can avoid it. Especially if your company uses VSP. They no longer have…read morea dr. In house, everything virtual. So they won't dilate your eyes, send you somewhere else when and where it may not be convenient. Plus they put a hold against your VSP account so you have to get your new glasses there or wait until the following year.

I had an appointment today. While I was there I attempted to drop off my son's glasses for repair…read more They're covered under warranty. The pair of glasses I had, didn't match what was in the system. The woman who assisted me was said to have been the manager. I was so confused and simply expressing I don't understand and I am certain those were the glasses I got from visionworks for my son. I expressed that I was trying my best not to get frustrated and understand how this happened and her response was "oh you're not gonna get frustrated with me..." (I went deaf after that to avoid confrontation). I was instantly agitated and decided to step away because I wasn't rude, and I wasn't loud... I was simply and calmly stating that I'm so confused and frustrated that the warranty I paid for to have my sons glasses repaired, in the event that he broke them, is being denied on the premise the glasses don't match what's in the system. I'm merely seeking alternatives or trying to understand how this happened and this person is taking my (calm) opposition as a challenge to her personally. The level of professionalism displayed was so ugly. I eventually figured out the mix up and while it was on my end, her unprofessional attitude, lack of understanding and customer service oriented approach made me decide to go to find another place for my family to go to altogether. No one is perfect and mistakes happen, but don't get nasty with people who are simply trying to understand how a mix up happened. Even if she couldn't take them, she didn't mention promotions, specials, alternative out of pocket costs, nothing... she was just an a**hole so unexpectedly and unprovoked. I'm a gentle soul and this truly bothered me. Everyone else at the office was great. Especially the new young lady. She turned my experience around. The manager should take lessons from her.

This is my second pair of glasses. About the most expensive lenses, smudge proof glare proof…read moretransitions. And I don't understand how they keep smudging. I'm very disappointed

There's one good thing about this optician: Dr. Burr, the excellent optometrist. So go here for an…read moreeye exam, but skip everything else about it, and make sure you get Dr. Burr. The staff generally seem only semi-competent, and are bewildered by the software they have to use to do anything. They have no sense of prioritizing tasks. I had an appointment with the substitute optometrist who schlepped in late from her lunch hour without explanation or apology, like this was a totally cool thing to do.

Unbelievable with this place you go in and your expectations are high because it's one of the…read morepopular facilities and Hanover SMH it's unfortunate because I kept giving them a chance their office is super busy so you have to sit and wait on the phone forever just to get an appointment and then I get an appointment to see about Lasik obviously I was explained in detail since I'm over 40 I need the CLE so I was like okay so doctor quoted me a price and he did tell me he's not sure but he told me it was about $6,000 so I go back for my consultation already scheduled my eye surgery for both eyes and then I was told about $18,000 big difference but I got it the doctors don't really do that their doctors so I accepted it I'm not going to get the surgery moved on and then paid all my fees and I was like let me call in and get my prescription so I can just get some nice fancy glasses since I can't get the surgery again dealing with their phone system it's a horrible phone system and then you sit on hold forever , I asked for my prescription to be emailed I was told it's going to cost me $40 unbelievable! I am very disappointed in this facility I will not recommend anybody to go there I will suggest that they go out of town somewhere else it's a shame because I really liked the facility I felt comfortable with the staff just a couple things I was upset with as I'm in the customer service business also and that would be the phones, plus why charge somebody for a prescription when I'm a client or I did the eye exam and my insurance company paid for that plus I had to come out of pocket unbelievable?!

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