1. My wife had a procedure on July, 16th of 2024. She complained immediately that the nitrous…read moreoxide was not flowing. She was more or less ignored, but kept telling the assistant. The dentist came in immediately and painfully injected her, as planned, with a second anesthetic, and started his procedure. The assistant then agreed that the nitrous oxide was off. On July 17th (the next day), after discussion with the office manager, since they would not let me talk to the denist, she agreed not charge me for the gas. I asked for a bill, which was sent to me. That bill showed a $495 credit. 2. Regarding that credit, my wife was told on the day of the procedure that we would receive a check for the difference. Although I expected a charge card credit, we did not receive a check or a charge card credit. I called on August 20th, 2024 to inquire about the refund. I was told it would be sent "within 30 days from today". Since this was now som 35 days after the procedure and a complete billing cycle, I want everyone to know that they will not issue ANY refund until you call them. 3. Nothing was a pleasant experience, whereas our regular dentist has a pleasant comforting demeanor through his entire office. Poor "bedside" and poor atmosphere.

My son had oral surgery done yesterday here. It was a complete disaster. First he woke up during…read morethe procedure, probably due to the fact they took no information about him prior to putting him under!!! They didn't weigh him ask him any questions. Then they had nothing to give him for the excruciating pain he was in. On top of all that, he was explained on how to replace gauze in mouth on way to car in parking lot. Would not recommend this place to anyone.

I had an outstanding experience with Chatt Implant Center and Dr. Whitmire. From start to finish,…read morethe entire team was incredibly professional, knowledgeable, and genuinely committed to providing the best possible care. What truly sets them apart is their people -- they are, without question, some of the nicest and most welcoming professionals I've encountered in any field, not just dental or medical. They go above and beyond to make you feel comfortable, informed, and confident throughout the entire process. The way they operate their practice and care for their patients speaks volumes about their standards and dedication. If you are considering dental implants and want a provider you can truly trust, I highly recommend Chatt Implant Center. A well-deserved 5-star experience.

Was referred by my dentist. From my first call to set up my appointment to the end of my…read moreappointment everyone was so friendly and kind! Great place!

Went in for my semi-annual exam and everything went well as expected…read more Jana did a fantastic job with my appointment and there was no pain.

This Dentistry has had many bad reviews but they had someone removed them, TRUST ME Mark is not a 4…read morestar dentist, RUN THE OTHER WAY!!!! Mark McComie likes to commit insurance fraud, he charge me for fillings on my #8 & #9 tooth when all he did was actually polish my teeth when I first came to him. Then he filed claims with my insurance company saying he filled my #8 tooth when all he did was throw desensitizer on my tooth because he overfiled my #8 tooth when he was in the process of filling my #7 tooth. And when he filed it down too much he made it sensitive (I didn't know was as sensitive until the numbing wore off) I verified this with his assistant while I was there that day because I felt it. So I took pictures of it when I got to my car and also when I got home so that I can have evidence to prove to Mark that he actually did file over on my #8 tooth But when I came to him with this information after a couple of weeks he tried to claim he didn't do it and that he runs and "HONEST COMPANY" and then he said he would fix it, well he quickly threw some desensitizer on it very sloppy, it took him less than a minute but in the process of polishing my tooth he chipped my #8 but I didn't know he did it until about a week later. When I felt it I thought it was just excess agent left on the tooth, but what makes him so horrible is he knew he did it and didn't tell me. You have to be a real horrible dentist to know you damaged someone teeth and not say anything, unless you purposely damaged that person's tooth. I don't know if he's a racist or he don't care how he treats people. Your not a good Dentist if you have to deleted all negative reviews on Google to make yourself look good. We all need to report this scam artist to get him shut down.

I felt very comfortable with my visit I typically have fear of dentist . I didn't this time Dr…read moreHenderson and his beautiful kind staff were amazing. Found my new Dentist

I am new to the area. I called their office on a Monday and I was seen that Wednesday. I filled out…read moreall the necessary paperwork before hand. The staff was friendly, welcoming and professional. I went in for x-rays and a cleaning. It was quick and easy. They answered all my questions and scheduled my next cleaning appointment that day.

Dr Perry is the best. as someone who has never enjoyed going to the dentist, all the staff make me…read morefeel at ease. I would never trust anyone else with my dental care.

They were a great dentist office initially until I needed a major procedure. So, having many…read moresignificant dental issues throughout my life I ALWAYS ask for an insurance preauthorization, meaning the dentist office confirms benefits with the insurance company prior to starting any work to avoid any surprises. I was told we did this, I signed the estimate (told it was an insurance preauthorization) and we did the work. Six months later I received another large bill for the work, on top of the nearly $1,000 deductible I paid at the outset. It turns out the dentist DID NOT get a preauthorization for the work and I am now stuck with the excess bill. They did say "sorry" and said they would note that in the future we would always get pre-authorization for major work (too little, too late especially when I was told they did this), but, unfortunately, I am on the hook for the full short amount since it was only an estimate. Estimate I understand, big mistake caused by cutting corners at your customers expense, I will not accept. So now I am in for around $1,200 out of a $1,900 procedure. To be honest, I most likely would have shopped the procedure around other local dentist, delayed the work, or sought an alternative since $1,200 is not a small chunk of change. However the biggest problem now is that I no longer trust the dentist to do what they promise they will do and I can no longer trust them to be honest rather than cut corners at their customers expense. Unfortunately for them, I hold honesty and integrity to be some of the most important factors in dealing with a business, especially anything medical/dental since they are extremely important to my health and well-being, and wallet! In addition, while on the phone with the insurance company to dispute their underfunded insurance payment, I had to eat crow and apologize (for claiming they were committing fraud for stating they would cover said portion and then short paying) when they informed me that they never received a preauthorization and their portion was in line with our insurance policy. I was admittedly short and terse with them since I truly believed I had a preauthorization. That was a 45 minute, back and forth waste of time, where the poor agent was subjected to me accusing them of pre-authorizing a procedure they would never cover in the first place (at least to the extent the dentist said they would). BEWARE WHEN CHOOSING THIS DENTIST AS THEY MAY NOT DO WHAT THEY SAY THEY WILL DO!

Dr Sundstrom's practice is the best ever! Each staff member is kind and a consummate professional…read more I suffered through years of horrible service from other dentists until I found Dr Brad and his exemplary staff.

A friendly and caring staff! Dr. Sundstrom and his staff have taken care of my wife and I for many…read moreyears, from cleanings to bridges and crowns. In my opinion, The Best of the Best in Chattanooga and the surrounding area!

The best dental care office! The staff and service is top notch. I have never had a bad experience…read morehere. You will receive the best care and office experience. I have to drive a few more miles to get to them, since I moved, but it is well worth it. I would like to personally thank Amy for always doing a great job. She is very informative and tells what I need to work on. I know that Amy goes the extra mile in making sure I am taken care of and that I fully understand what hygiene method is best for me. Awesome work Amy! Thank you Smiles of Chattanooga for being consistently professional at all times. The Best!!! Sharon

Best dentist office and practice in Chattanooga. The entire staff at Smiles of Chattanooga and Dr…read more Gallien have been so professional, kind, and empathetic throughout the entire process of my dental procedure and did an absolutely wonderful job. I cannot thank them enough!!

Dr Rodriguez and staff are great! After experiencing issues with my previous dentist I took a…read morechance and went with ERFamily Dental. While going to a dentist is not fun, they were exceptional from the first scheduling through all the procedures I had. Friendly, helpful, caring. Above and beyond in their service to me as a patient. I had multiple crowns, extraction, cleaning, etc and very happy with the results. I have to say they are the best dental office I have had to date.

Pushed a patient in so I decided to asked about how long does It Take to get a new patient…read moreappointment, I ask the receptionist 3, 4 times and never got a response to my question instead keep asking me about the lady I dropped off when I explained what I was looking for 3/4 Times and then she tries to say she couldn't helped me too once I walked out and I was standing in her face asking for help in the beginning