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    Fort Oglethorpe Dental

    5.0 (1 review)
    Closed 8:00 am - 5:00 pm

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    8 years ago

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    Clay P Goins, DDS

    Clay P Goins, DDS

    3.4(13 reviews)
    6.7 mi

    Yesterday, my husband took our kids to the dentist, where they have been patients for close to 5…read moreyears. However, our daughter had become increasingly anxious about going and no longer enjoyed it., which is understandable since going to the dentist isn't fun for most people. At the dentist's office, parents aren't allowed to accompany their kids during appointments (which I wasn't a fan of). Nonetheless, since our older son was with her, we decided to go along with it. Our daughter voiced her concerns about getting fluoride treatment due to its taste and texture making her feel sick; therefore as her parents, we made an informed decision not get it this time around. Upon arrival, my husband checked in both children and let them know that our daughter wouldn't be receiving fluoride treatment. They took the kids back to begin their cleaning. At some point the hygientist tells the dentist that we declined the fluoride treatment for our daughter and why, he tells her to see if she will try a different fluoride but NOONE came out to talk to my husband to see if that would be ok (MISTAKE #1) the hygienist then asks my daughter if she will try this other fluoride, she says no. The hygienist then continues to try to talk her into it and pursued her which is then causing her to get upset, rightfully so. When her attempts fail she gets the other hygienist to make an attempt so now there are 2 adult women trying to convince a child to try something that her father had said no to and that she had said no to ( MISTAKE #2) all of this caused our son anger and he finally spoke up and said "she said no. Stop" only then did they stop and one of them looks at our son and says "I'm sorry don't be mad at me" and then asks "is your sister just sensitive" upon bringing the kids out they simply tell my husband that they asked our daughter if she wanted to try the other fluoride and she got upset so they didn't do it the rest wasnt learned until later when our son told us what really happened. When I found out about this, the office was already closed so I called first thing this morning to voice my concerns and let them know I was pulling my kids from that dentist because of it. The office manager was very apologetic and assured me she'd discuss this with everyone and asked if I'd be ok with the Dentist calling me. I said yes. The dentist later calls me but honestly did not help the situation. Though he did apologize it felt like he also tried to justify the incident by comparing it to when parents get their kids to try vegetables because it's good for them and also told me how great his hygienist are. I told him we wouldn't be back because of the situation which also doesn't seem like it will be addressed. The dentist then tells me if we ever need to come back in the future they would be happy to take care of us and I don't need to feel embarrassed. It was at this moment where I just ended the call. I say all of this to say when a child says No regarding their body in anyway at all that's final the conversation ends there. Period.

    Wow - What a great experience. From initial scheduling from the moment we walked in, the entire…read morestaff was wonderful. My kids were excited to be there (the office setup is perfect for kids). The entire staff was patient, and Dr. Clay was very thorough and informative. Highly recommend​ for kids.

    Photos
    Clay P Goins, DDS - Pediatric Dental Logo

    Pediatric Dental Logo

    Clay P Goins, DDS
    Clay P Goins, DDS

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    Southeastern Endodontics

    Southeastern Endodontics

    3.1(19 reviews)
    7.2 mi

    Procedure was fine. However, I was assured in no uncertain terms THREE times that my procedure…read morewould be covered by my insurance - assured and reassured. Months after the procedure, I received a $900+ bill. I complained since my written estimated cost after the $500 I paid up front was $0. I was given a 'courtesy discount' and left with $649.00 to pay after trying to work with my insurance but to no avail. Dr. Brock was out of network, despite repeated claims by his office that I was covered. The lesson to learn is: Talk to your own insurance company. You cannot believe what you are told and once you sign that you'll pay any difference and the work is done, you're taken.

    I was seen in May of 2025 and when I walked out I asked the front desk if I owed anything and was…read moretold no because she could not help me since my tooth was cracked. Several weeks later a bill for over $100.00 came in the mail. In the meantime, I went back to my regular dentist who didn't feel comfortable with her findings and sent me to Dr. Settles in Ellijay GA who then ran more extensive testing (without charging me a dime) and I found out that in fact my tooth was not cracked as I was told at Southeastern Endodontics and was happily able to save my bridge. I highly recommend you do NOT use this endodontics and use Dr Michael Smith in Dalton GA. His office staff is superior with their insurance knowledge and Dr. Smith is the by far the superior endodontic by far. His knowledge and level of care is phenomenal.

    Photos
    Southeastern Endodontics - Dr. Brock & Dr. Burns in an operatory

    Dr. Brock & Dr. Burns in an operatory

    Southeastern Endodontics
    Southeastern Endodontics

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    Fort Oglethorpe Dental - pediatric_dentists - Updated July 2026

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