NIGHTMARE EXPERIENCE! Had been there once before and it was ok, so we thought we try it again with a close friend, who was elderly. Made a reservation and showed up a few minutes before. A few other people waiting as we arrived, who asked me if we had a reservation, I said yes, they replied well then you sb seated quickly. BUT NO, after waiting 30 minutes, they get seated with no reservation. Another 10 minutes and the waitress who comes on like a "PITBULL" says here is your table, standing right next to us in the entrance, in full view of everyone coming in. A counter top height table with 5 different types of stools, not chairs. I said no we cannot sit there, our friend is 86 years old, has mobility issues and cannot risk sitting on a stool never mind this location right at the entrance with the cold coming in and everyone entering is standing right over the counter height table with 5 rickety stools. The PITBULL replies, well that's where you are sitting, we have no other tables available. I replied, well we have a reservation, have already been waiting 30 minutes while other people got seated who had NO RESERVATION, and you are clearing 2 regular tables right now and again we, our friend in particular, who is 86 cannot sit on these stools and right at this entrance where it is very cold. The PITBULL replies, well that's all I can give you as the other tables are for other reservations of groups of 4. I said WHAT???? That is ridiculous. You can't do that. That is also discrimination. You never said when we made the reservation, that we could only sit at this unsafe counter top table with stools here at the entrance and in fact you cannot discriminate against older people who cannot sit on stools in an unsafe space...I, my wife and dear friend could not believe her attitude and aggressiveness. Then all of the sudden the owner, I guess "MATTEO" himself shows up and continues where the PITBULL left of saying, we don't let groups of 3 sit at a table that holds 4, so this is where you have to sit. I said that is outrageous and may in fact not be legal as you are discriminating against a person of age and challenged mobility, never mind forcing us to sit where we are not comfortable when other tables are available. That went on for a few more minutes right in the entrance way and I finally said we are leaving and he followed us outside to continue his rant. I have never in 40+ years of global travel to some of the finest restaurants and some even not so fine , experienced such a discriminatory and low level of consideration, lack of decency, rudeness and service. Totally amateur and unprofessional and possibly worth a discrimination complaint to the authourities, I would strongly recommend avoiding this place as the food and service from all the reviews seems to be spotted with rudeness, many service and even food complaints anyways.
We left, had a nice dinner, where there was no discrimination at a much better restaurant. Will never go there again. Stay clear! read more