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    Luigi's

    3.0 (1 review)

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    16 years ago

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    Boston Pizza

    Boston Pizza

    2.1(19 reviews)
    3.2 km
    $$

    I've had two terrible experiences here in the past month--one delivery and one dine-in…read more For delivery, I placed an order that was supposed to arrive around 6:38. I even have a confirmation email showing the delivery time. By 7:00, nothing had shown up, so I called the store. I was told they thought I was picking it up, even though my confirmation clearly showed delivery. The food had been sitting since 6:00, so they had to remake it before sending it out. No one called me to clarify, and I shouldn't have had to chase them down an hour and a half later to find out what was going on. After that call, I still waited another hour. The food finally arrived 2.5 hours after ordering. The manager wasn't helpful and didn't offer a discount or anything to make up for the delay. I ended up making food for my kids and changing our evening plans. By the time it arrived, one child was already in bed, the others had eaten, and I was the only one who actually ate it. For dine-in a month ago, the service wasn't any better. After waiting 40 minutes for our food, it was served without cutlery or napkins. I asked our server twice, and nothing was brought. The hostess told me to ask my server or the kitchen, and when I went to the kitchen, they said, "your server will give you some." It ended up taking 20 minutes after our food was served just to get basic utensils. Both times were extremely disappointing. This location needs to seriously improve its service and communication.

    I tried to leave one star but I couldn't. Awful experience, from the slow service to the crappy…read morefood and weird manager.Was so busy as we were trying to pay our bill and leave. After waiting for nearly half an hour, a kind woman who used to work there took our payment because the staff was so useless, thank goodness for her helping your staff out, I bet they miss her working at their establishment.

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    Luigi's - italian - Updated May 2026

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