We cannot thank Monique and her staff adequately for all they do for us, and for our company…read more We've been using CF for our small business for nearly 6 years now. When we began the year before I was a neophyte and Monique always took time to explain things to me. She's a patient teacher, a good team leader, and has always guided us in a good direction. If I needed an updated certificate certificate I always heard "I'll get that out to your contractor." They do that as part of their service to a small business owner. After our second year we discovered CF had a good reputation on boats and SXS. When our lithium battery exploded in our boat's compartment, burning the electrical and new decking carpet, seats kind of melted, and the smell of toxicity that made us gag and cough - that lithium soaked into EVERYTHING... CF reps really stepped up. I cried for 3 weeks as it was a special older boat that we upgraded and rehabbed back to beautiful over years. I figured there was no way to replace it. They offered us an option to buy it back that made sense. My husband hired a fellow bass fisherman to pull everything off it that was a mess. And he even surprised me by replacing the seats. CF and my husband were a good team - I use that term carefully. We have never felt it was us against them. As a small business working with water pipes, any call we had, a claim, was handled without reservation. When I questioned why they would pay a university for a rented copier that was barely dampened on the top only, they said, "We got you. It's okay." Yes insurance fraud on the university's part. Did not phase them. Skip ahead a year, and a brand new truck which I bought to keep my husband safe....well, it did its job. Both occupants walked away with only air bag burns and bruising. Our CF agent Monique turned us over quickly to another department and our truck was inspected a few days later. When first collision center turned out to be a bad decision on my part, I explained it felt like we were being reeled in and they would rip them (CF) off any way they could. They truly heard me. I explained I initialed things carefully and crossed out a paragraph explaining the center was NOT to order parts. Well, they did. And it was a partial tear down. They were going to drag out ordering things layer by layer. Not acceptable. Manager laughed at my "Maybe 6 months?" He retorted "Ha. It might be a year. We can't promise you how long." CF said "Get the truck out of there asap. We will figure out the expense later. You pay for it now and we will do all we can on the backside if it's totaled." Our next experience was more professional - conversations on day one explaining their process. Goal - we were trying to get a new truck with 4000 miles fixed asap OR get it totaled out. Extended wait times due to lack of OEM parts would mean our work truck would sit a minimum of 6 months up to 9 or 10 months. The looming UAW strike made it worse. But thanks to Valerie S at AutoNation Tempe's collision center AND our CF adjusters and their coordinators ....and the fact it was a HD diesel truck we have to have (hard to rent one)....they totaled it. This part was painless. My husband did not dicker even when they asked us if their offer was close/fair. "What we're you thinking?" That was Country Financial's attitude. We knew it was a fair offer. They could have chosen to not total it. Are we a good customer? Yes. We have everything with CF. I moved our house over to CF two years ago. And we will not consider switching - we won't shop other ins groups as long as we have our business. Our office manager rarely has to spend more than 5 minutes a week communicating on anything insurance related - this saves us money on office costs. Ms Allan knows small business needs and contracting office concerns really well. As long as she's on board my stress level is low. If you're a contractor set an appt and meet her. Actually we took a YEAR before we ever stepped into her office - we felt THAT confident after our phone meeting/interview. Customer service is great. Turn around is fast. And she cares about her clients. She saw my original home policy was weak. She stepped it up. Owner/agents do not have a simple job. Accidents. Fires. Injuries. Deaths. 7 days a week. We're ALL A TEAM IN THIS. She gets that.

A while back we were referred to Monique Allan/Country Financial by one of my neighbors when we…read morewere switching companies. They just couldn't stop singing her praises as their age and as a company. I figured I definitely want an agent and company like they were describing. We called to setup home, auto, and added an umbrella policy. What can I say but Wow! My neighbor was right. She is at the top of her game. She was extremely thorough on finding out our needs, situation, and putting together a whole picture for us and connecting the dots for everything. She was extremely patient, answered my many many questions via phone and email. Her knowledge of the industry, what we actual would need and not need, the limits, etc were incredible. We are now moving to Georgia and unfortunately Country Financial couldn't compete price wise with many of the other insurers we looked at. Monique gave us honest feedback on the other companies positive and negative. She even called back for a follow-up to let us know to consider another one we hadn't for a quote. We will very much miss Monique, and it is very rare to find someone who truly loves what they do and shares their knowledge in an unbiased manner so the customer is offered what fits their personal situation the best, instead of just adding someone to their customer base. Give her a call and you will never regret it!

Eric and company did the work to find us the best insurance at the best price - Eric took a…read morespecific interest in helping us and we received excellent service. He listened to us and worked to meet our needs at a price we could afford. I HIGHLY recomment A2Z Insurance Group!

Highly recommend! Ask for Eric. Every year when my homeowners insurance comes up for renewal, Eric…read moreKrajewski checks all the major insurance companies without me asking and makes sure I am getting the absolute best insurance for the $. Happily explains details of complexities in the fine print.

Brad Dunlap and his staff deliver prompt knowledgeable service providing access to great State Farm…read moreinsurance products. State Farm has consistently provided competitive pricing. Brad is very good at providing options during difficult circumstances. In the long run, the mutual company structure of State Farm is more efficient with better pricing than a stock structured insurer that has to build in profits for its shareholders.

open on saturday took my request for additional services. never missed a beat. thank you logan.read more

My agent Rick has been there for me as long as I can remember but recently, I've been in two auto…read moreaccidents. He has helped me to keep my insurance rates at a reasonably low rate even given my current unlucky situation. He provides very valuable and reliable information. I am a student and I have renters, life, auto, and car insurance with Rick, so as you can imagine there is a lot to learn and a lot of questions to be asked. He has been very good at getting back to me about any questions I've had along the way. Often, he proposes ideas to save me money and secure my future further (who doesn't want that!). If there is ever an issue, Rick is very quick to address it and solve it with me. He is very attentive and thorough which are very essential qualities I look for in an agent.

Since I have switched to Rick West and his team, they have always been there to answer my questions…read moreand help me! Amazing staff!!

I am a retired (35 years) 71 y/o and am , humbly, considered a sophisticated business person …read more... CEO Fortune 500 companies etc. my wife of 49 years and I have multiple residences. This is second review I have ever made in this forum.... It is unsolicited. Pam Johnson and her team are some of the finest people I have ever met professionally. Pam is clearly a very effective leader ...her staff/team or uniformly professional, upbeat, knowledgeable, friendly, patient... I sense they would be assets to any organization with whom they were associated. In their world, they are the ATeam. GJH

STAY AWAY FROM PAM JOHNSON STATE FARM. I have been a State…read moreFarm customer for more than 20 years. I currently have approximately a dozen personal and commercial insurance policies with State Farm agents across three states. I have extensive experience dealing with State Farm agencies, which is exactly why my experience with Pam Johnson State Farm stands out so dramatically. I discovered that my auto insurance policy had lapsed and that I was no longer insured. I had not realized that I was without coverage. Anyone who understands insurance understands the seriousness of discovering that you do not have the coverage you believed you had. This was not a minor inconvenience or a routine customer service matter. What happened afterward destroyed whatever trust I had left in this agency. When someone from Pam Johnson State Farm called me, she opened the conversation by saying she had a note that I had "questions about my policy." Questions? I had discovered a lapse in my auto insurance coverage that I had not realized existed. Reducing something that serious to a customer having "questions about a policy" told me a great deal about how seriously my situation was being treated. When I expressed my dissatisfaction and told the agency that I was done with them, the response I received was: "Okay, bye." I'll let prospective customers decide for themselves what that response says about the level of concern and professionalism they can expect when something serious goes wrong. And this was not simply one unfortunate interaction with a staff member. I have personally dealt with Pam Johnson herself. My direct interactions with Pam when raising serious concerns only reinforced my decision to leave. Rather than characterize her behavior with emotional labels, I will simply say this: after speaking directly with the person whose name is on the agency, I no longer believed my experience was merely the result of an employee providing poor customer service. I originally wondered whether Pam Johnson State Farm had simply grown too large to maintain good service. My personal experience with Pam Johnson changed that opinion. I also have an unusually strong basis for comparison. I have other State Farm agents handling my policies in other states. The difference in communication, professionalism, and the way serious concerns are handled has been remarkable. So let me be very clear. This review is specifically about my experience with Pam Johnson State Farm. Insurance is easy when everything is going right. You learn the value of your insurance agent when something goes seriously wrong. That is when communication matters. That is when professionalism matters. That is when trust matters. Pam Johnson State Farm lost mine. After more than 20 years with State Farm, approximately a dozen personal and commercial policies, and experience with State Farm agents across three states, I would not trust Pam Johnson State Farm with my insurance again. I am leaving this review so prospective customers can consider my experience when choosing an insurance agent and, hopefully, so this agency takes a serious look at how customers are treated when something goes wrong. Things are good until they aren't. Choose your insurance agent accordingly.

Jonathan is very well versed in all facets of the insurance industry. From tailoring the…read moreaffordable home and car policy to protecting my family with sufficient life insurance plans. He and his staff are always there to help me update my insurance needs and make immediate changes when needed. I've been a customer with his agency for over 20 years now and yes insurance rates do change and State Farm may not always be the cheapest, but as long as his agency and staff continue to provide the remarkable customer service they will always be worth a little extra in my book! Thanks Jonathan and team! Craig B.

UNTRUSTWORTHY & UNORGANIZED…read more I obtained an auto quote on May 19 with an agreement that my policy would become effective on May 25 and that I would receive ID cards that day. Based on that information, I canceled my previous auto insurance. When May 25 arrived and I called to make payment and activate coverage, no one answered because of the holiday and I was redirected to text support. I was then told there were no agents available to complete activation, despite previously being told this would already be set up. The process felt disorganized and poorly communicated. Customers should not be put in a position where they cancel existing coverage expecting a seamless transition and then find themselves unable to activate their new policy. Based on my experience with this location, I would not recommend. I ended up switching to GEICO which was even cheaper than State Farm anyway! Additionally, look at all the previous clients of his who were canceled when they actually filed a claim, if you want a policy that has your back and actually has professional & trustworthy staff, look elsewhere! Additionally, when it's time to make changes to your existing policy, it takes 2 weeks or more for some reason. Every other policy I've had, changes were effective the very next day. Sate farm causes delays in important processes and that's simply not a company I can rely on

Jeff n his crew are easy to work with. No pressure-I for one do not like to work with Hard Sell…read moreAgents!! His assistant Karen, very attentive, always answers my email quickly ! I truly appreciate their Professionalism!! Highly recommend them!

Carla was amazing! She walked me through all the options I could go with on my home and auto…read moreinsurance. She made the process smooth and simple! I'll definitely be recommending my friends and family to contact Carla!

This is our second time working with Clarissa and the agency. The first time was for a personal…read morearticle, which was easy. This time, however, we wanted to move our home and auto, which was more complex and time consuming. Most of the work were handled by Clarissa, which I am grateful that she took the stress off of me. On the other hand, I believe as a customer, it's best to stay communicative with the agent to make the transition from one policy to another goes smoothly. I also appreciate Clarissa for taking the time to ensure that the post-transition processes are handled, so all I needed to do was to call the former insurance company to cancel my existing policy. Tip: it's best to schedule an in-person meeting if emails, phone calls, and texts don't work for you. Sometimes, little details could be missed electronically and the quoted pricing could alter based on the more info/lack of info you provide to the agent.

Met with Dawon to review my car and home insurance, he did a great job of breaking down my current…read morecoverage and walk me through what State Farm could offer. He was able to beat my current rate. Would definitely recommend others to reach out and see what he can do for you!