Their customer service is awful. I have been trying to get a refund on two policies that have been…read morecancelled, one of which dates back to September of 2018. Phone calls and emails are not answered and all I get it a run around. Better agencies out there! BEWARE

Logged into my account to realize that there was a major issue. Called my agent not realizing it…read morewas a weekend, after business hours, and he corrected the issue on the spot! Would highly recommend!

Adria helped us save hundreds of dollars on our insurance monthly! We are so grateful that she was…read moreable to get us better rates than our previous company who was making fraudulent policies to cover our drivers!

Rosalie from State Farm was amazing to work with. I was referred by a friend and I'm so glad I…read morereached out. She was very professional, patient, and explained everything clearly. She helped me get both my home and auto policies at a price I can afford. I truly appreciate her excellent service and highly recommend her!

My favorite agency! I know I can rely on this staff for everything. I highly recommend Sue's agency…read moreto anyone. You will create a relationship with the staff that won't have with anyone else. Thanks everyone!

Are you looking for a new agent... Look no further. Would you like you're requests to be responded…read moreto within 3 to 7 days. Would you like to meat the agent in person? Good luck with that one. It's almost one big joke of a company. Take you're business elsewhere statefarm and progressive offer better rates.

Honestly, worst customer service from these people. I call to try to work with them to resolve an…read moreissue and all I get is distain. When I asked to discuss my balance, I was literally given a rude, "What... What are we even doing with this?" I have a check to pay off my policy balance so I don't go overdue for the next few months. But this isn't allowed, people can't just pay. The woman on the phone argued with me over account types and how they WANT me to pay instead of how I actually can. And then I ask for help regarding my schedule - I work in Phoenix, and an literally not in Mesa at all during their business hours. And this isn't a personal check, so I can't write my info on it. Can I send someone in with the check? No. Can I send them with my bill and the check? No. Can I send them with the check, my bill, a signed statement giving them permission to give you the check, and I'll even call in at that time to say this is the check and describe the person and their clothes and everything? No. Can an exception be made for me to make the payment on Friday even though the payment is due Thursday because I'm calling ahead and explaining the issue and Friday is the only time I, personally, can make it in to the office because I don't have time to take off my job??? No. This coming from the office of the agent who discussed my sister's private account and property information with our mother, even though our mother was not on the account and she had no legal right to do so. A privacy violation we could have sued for. In retrospect, I'm convinced we should have sued. The woman seemed to be tired of talking with me at this point, saying, "I don't know what to tell you." No accommodations, no help, no kindness. I'll get in trouble at work, but they don't care. Their website claims that evening appointments are possible, but apparently that's a lie, those are only for new suckers - I mean customers so they can spend time trying to upsell on flattery and new money face to face. I'll go in, be late to work, give them my check, and when my policy is up, I'll be going to Geico or Amica or maybe some other State Farm agent - ANYWHERE but here. I'm sick and tired of this absurdity and sheer rudeness to their long-standing customers who have never before had any problems with them. So long and thanks for all the fish. UPDATE: Wrote this review yesterday, last night - after hours - I got a voicemail from another rep (Andrea), wanting to know what she could do to help. Odd, considering the woman on the phone earlier (Melissa) made it clear their hours were set andAnd this morning when I went in the make my payment, they didn't even ask for ID, and there was no hassle at all in making the payment. So apparently things were not nearly as severance as Melissa made it seem yesterday. This is all appreciated... But is too little too late. And, frankly, this makes Melissa's attitude and disinterest towards me even worse - it means she was lying about account types, how the check could be handled, and what accommodations could be made for my schedule. Or she didn't know what she was doing and didn't want to ask with a supervisor. And I don't know about you, but an insurance company with representatives who lie (or maybe just don't know what they're doing) is not one I care to deal with. Just sounds like a lot of bad faith to me - so my one star review stands.

FULL DISCLOSURE: I am only a client. I do not know any of the agents on a personal level nor am I…read morebeing compensated to write this review... I have read all the reviews dated before 8-23-18, and I have known both Andrea and Cie Taylor for twenty years now. When I say I know them, I should clarify I only know them professionally (I have SF Insurance through this agent) not on a let's have dinner and drinks together level. Having said that, I am honestly quite stunned at the negative reviews. In twenty years, I have not had a single instance where the customer service was less than very good to excellent. TRUST ME, I am not easy to please. In fact, I hired Cie Taylor because another SF agent was a total &%$# to work with and a liar. There is one review here that I take issue with. If Andrea called to help after hours to help resolve an issue, then I think the one-star rating should be upgraded even if only by one star. That's MY opinion. People make mistakes, I have made MANY, but I judge people/companies by how they handle or resolve them. An after hours phone call with the purpose of trying to fix the mistake goes a long way in my book. Lastly, when deciding to hire or not hire Cie Taylor, I would consider all the people out there she has sold policies to and are satisfied. Yelp is a microcosm. Even my review (which is outstandingly accurate btw) should be considered as just one person. If you are deciding to get insurance with SF, then I highly recommend Cie Taylor. Ask questions. See as I have, how friendly they really are. They have been in business at the same location for over twenty years, so they can't be a one-star service or they wouldn't be there that long, and more to the point I wouldn't be taking the time to write this review.

We've been with our State Farm agent (located in North Scottsdale) for twenty years. When our son…read morewas recently in an auto accident, State Farm graciously allowed us to go to the closest State Farm office - which happened to be Matt Watson's office- to fill out our total loss paperwork. How lucky for us! Matt is wonderful! He helped us get squared away with our paperwork. I asked him a question regarding my son's accident that I probably could have waited to call the claims department about. Instead, Matt jumped right in and called the claims department for us to handle our problem and save us the hassle. Matt seems like exactly the kind of person you would want to handle your insurance needs and to help you with your problems. I truly hope the clients roll in for Matt. He really made a great impression on me and my husband. If you need an agent in Mesa, I highly recommend Matt.

I have worked with a fair few insurance people over the years and I have found Matt to be the best…read more Matt has obviously spent some considerable time working to find me the best policy for my business, vehicles and home insurance. Matt bundled my insurance needs together and has saved me over $1000 a year with fantastic coverage. I truly appreciate the time, effort and friendly service provided and I would recommend Matt Watson for all your insurance needs.

Sarah is amazing! She just spent two hours going over insurance options with me. Breaking things…read moredown and figuring out what was best for my family and properties. Definitely more than just a number with her! Thank you!