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Gates Insurance

3.0 (2 reviews)
Closed • 8:00 am - 4:00 pm

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Car and truck insurance

Life insurance

Homeowner or property

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Cie Taylor - State Farm Insurance Agent - State Farm Agent

Cie Taylor - State Farm Insurance Agent

(20 reviews)

Honestly, worst customer service from these people. I call to try to work with them to resolve an…read moreissue and all I get is distain. When I asked to discuss my balance, I was literally given a rude, "What... What are we even doing with this?" I have a check to pay off my policy balance so I don't go overdue for the next few months. But this isn't allowed, people can't just pay. The woman on the phone argued with me over account types and how they WANT me to pay instead of how I actually can. And then I ask for help regarding my schedule - I work in Phoenix, and an literally not in Mesa at all during their business hours. And this isn't a personal check, so I can't write my info on it. Can I send someone in with the check? No. Can I send them with my bill and the check? No. Can I send them with the check, my bill, a signed statement giving them permission to give you the check, and I'll even call in at that time to say this is the check and describe the person and their clothes and everything? No. Can an exception be made for me to make the payment on Friday even though the payment is due Thursday because I'm calling ahead and explaining the issue and Friday is the only time I, personally, can make it in to the office because I don't have time to take off my job??? No. This coming from the office of the agent who discussed my sister's private account and property information with our mother, even though our mother was not on the account and she had no legal right to do so. A privacy violation we could have sued for. In retrospect, I'm convinced we should have sued. The woman seemed to be tired of talking with me at this point, saying, "I don't know what to tell you." No accommodations, no help, no kindness. I'll get in trouble at work, but they don't care. Their website claims that evening appointments are possible, but apparently that's a lie, those are only for new suckers - I mean customers so they can spend time trying to upsell on flattery and new money face to face. I'll go in, be late to work, give them my check, and when my policy is up, I'll be going to Geico or Amica or maybe some other State Farm agent - ANYWHERE but here. I'm sick and tired of this absurdity and sheer rudeness to their long-standing customers who have never before had any problems with them. So long and thanks for all the fish. UPDATE: Wrote this review yesterday, last night - after hours - I got a voicemail from another rep (Andrea), wanting to know what she could do to help. Odd, considering the woman on the phone earlier (Melissa) made it clear their hours were set andAnd this morning when I went in the make my payment, they didn't even ask for ID, and there was no hassle at all in making the payment. So apparently things were not nearly as severance as Melissa made it seem yesterday. This is all appreciated... But is too little too late. And, frankly, this makes Melissa's attitude and disinterest towards me even worse - it means she was lying about account types, how the check could be handled, and what accommodations could be made for my schedule. Or she didn't know what she was doing and didn't want to ask with a supervisor. And I don't know about you, but an insurance company with representatives who lie (or maybe just don't know what they're doing) is not one I care to deal with. Just sounds like a lot of bad faith to me - so my one star review stands.

FULL DISCLOSURE: I am only a client. I do not know any of the agents on a personal level nor am I…read morebeing compensated to write this review... I have read all the reviews dated before 8-23-18, and I have known both Andrea and Cie Taylor for twenty years now. When I say I know them, I should clarify I only know them professionally (I have SF Insurance through this agent) not on a let's have dinner and drinks together level. Having said that, I am honestly quite stunned at the negative reviews. In twenty years, I have not had a single instance where the customer service was less than very good to excellent. TRUST ME, I am not easy to please. In fact, I hired Cie Taylor because another SF agent was a total &%$# to work with and a liar. There is one review here that I take issue with. If Andrea called to help after hours to help resolve an issue, then I think the one-star rating should be upgraded even if only by one star. That's MY opinion. People make mistakes, I have made MANY, but I judge people/companies by how they handle or resolve them. An after hours phone call with the purpose of trying to fix the mistake goes a long way in my book. Lastly, when deciding to hire or not hire Cie Taylor, I would consider all the people out there she has sold policies to and are satisfied. Yelp is a microcosm. Even my review (which is outstandingly accurate btw) should be considered as just one person. If you are deciding to get insurance with SF, then I highly recommend Cie Taylor. Ask questions. See as I have, how friendly they really are. They have been in business at the same location for over twenty years, so they can't be a one-star service or they wouldn't be there that long, and more to the point I wouldn't be taking the time to write this review.

Gates Insurance - homeinsurance - Updated May 2026

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