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Matt’s Geneva Clean

5.0 (4 reviews)
Closed • 8:00 am - 6:00 pm

Services - Matt’s Geneva Clean

Air duct cleaning

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6 years ago

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SERVPRO of Lake Geneva - Lake Geneva Technicians

SERVPRO of Lake Geneva

(8 reviews)

We recently had a water disaster...the SERVPRO team has been outstanding!…read more They are prompt, professional, empathetic, and have made an otherwise horrible time, a little easier to handle. They merit my highest recommendation!

If you choose to go with Servpro of Lake Geneva, MAKE SURE TO ASK FOR AN ITEMIZED INVOICE AFTER…read moreSERVICES. I believe this company billed me incorrectly based off of THEIR OWN INVOICE. Initially, I was billed ~$2,074. They did not provide an itemized invoice. When I asked for an itemized invoice, I was billed for plastic, containment barriers, airlock/Dec on chamber, and tension posts that were never on site. They did drop all of these charges when asked (Later they used this as ammo saying this was a "concession" ??? For something they never did???) I then asked them why I was billed for double the drying equipment that they had on site. My email was: "The invoice lists 8 air movers, 2 dehumidifiers, and 2 negative air machines (12 total pieces of equipment). Via my photo I took August 3rd, the 24 hour period they were left alone, there are only 6 total pieces of equipment. Can you please correct the invoice, or please explain how you guys got to 12 pieces of equipment vs 6?" When I tried to dispute it with them, none of their explanations aligned with what the wording on their own invoice stated. For context: Their invoice states "Per 24 hour period" in reference to drying equipment. My documentation shows that drying equipment was at my property for under 24 hours. August 3rd, Tony from Servpro left a voicemail stating "I got the ceiling down. Let you know what I found. All right, give me a call back". I believe this means the drying equipment could not have been placed until after this, as they were getting my ceiling down and the drying equipment gets placed under the ceiling. August 4th, I was on site at the property at 10:50 AM to receive a washer dryer from Home Depot. The equipment was removed prior to this (I believe a lot earlier). When I pointed this timing out to them, as well as consistently referring back to their own invoice saying "per 24 hour period" their explanations kept changing. Alex first told me "The equipment count is 4 air movers for 2 days, 1 dehumidifier for 2 days and 1 air scrubber for 2 days. 8-2-2 is how it would appear on the quote." When I asked how they arrived at 2 days he said "This is not calculated by hours but by day and date." then "Ill do a courtesy and reduce it to 1.5 days instead of two. This is the final revision attached." then "it gets charged by day not hour. It was on site 2 days. I lowered it to 1.5 days because it was picked up early in the day but still on site 2 seperate days/dates. We don't typically consider partial days." then "The equipment exceeded 24 hours, it gets billed in a block of 24 hours and starts the second after 24 hours is exceeded. I dropped it to half a day as a courtesy but standard is to charge it out based on a 24 hour window (Per 24 hours)." NONE OF THESE ALIGN WITH THE WORDING ON THEIR INVOICE. Then I reached out to their office manager Kirsten. Kirsten had a whole bunch of round about explanations as well THAT DO NOT ALIGN WITH THEIR INVOICE. (Similar to Alex emails). I eventually paid when threatened with collections/interest. But I still am disputing these charges, and HAVE FILED A FORMAL COMPLAINT WITH WISCONSIN DATCP. Will they show up and get the work done? Yes. Can't dispute that. Will they try to charge you incorrectly? In my experience I believe I was charged for equipment that were not adequately supported based off my documentation and their invoice. All they had to put on the invoice was "emergency services" or something for it to make sense. Then I wouldn't be here now. But because I was not given an upfront quote, and because I believe the itemized invoice contained charges that were inconsistent with the billing language on the invoice itself, I would not recommend them at all.

Lowe's Cleaning Services Inc. - Aftermath of the cleaning. You can only imagine how much there was sucked into the HEPA vacuum.

Lowe's Cleaning Services Inc.

(43 reviews)

Wicker Park, West Town

I hired Lowe's Cleaning Services to clean the duct and evaporator coil of my furnace. They were…read morequick to respond and were able to schedule someone same day, which I needed since I was going out of town the next day. They sent two guys as my unit is an industrial roof-top kind (no idea why). They went through each vent with their rotor brush and vacuum and were clean and efficient. Malden, the main guy, was very polite and explained the findings. Two weeks later, we smelled a burning smell coming from the vents. Had a furnace technician out here to diagnose the issue and he mentioned some insulation was touching the the metal tubes that the fire goes through. He said it's possible the vacuum could have pulled some insulation out of its spot but could not say for sure. I contacted Lowe's and they said they would check it out right away. Malden came back and noticed the smell and immediately started disassembling the furnace. Was able to find the insulation under the motor and cut it away. We turned the furnace back on and he waited to make sure the smell went away, which it did. They went above and beyond to help out, even when the cause of the smell wasn't directly known. They were also very affordable when compared to the going rate. I would definitely recommend Lowe's Cleaning Services.

I hired them to clean both my HVAC systems, ducts, and dryer vent. They came on time and used…read moreprofessional equipment including a huge HEPA vacuum. They pulled 30yrs of junk out of my system. They even moved the furniture that was blocking the floor vents and returns and moved them back. I highly recommend Lowe's

Matt’s Geneva Clean - airductcleaning - Updated October 2026

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