I have been renting my son's band instrument for 27 months on the rent-to-own. I called them to…read morepurchase the instrument, and they have been bought out, and my rent-to-own plan is no longer valid. I have paid $1500 for the instrument over this course of time... Now I have to buy the instrument from scratch. I feel taken advantage of.

Unfortunately this company does not manage things with any degree of detail. I don't believe it is…read moreintentional, but their lack of attention to detail causes customers a great deal of inconvenience and issues. I made an order with them for rental of instrument for school along with additional one-time purchase items which were needed. They make it appear convenient because they deliver directly to the school. But what actually happened is that several items were missing, and some wrong items given. It was due to backorder, but the real problem is that they don't communicate! Not only was the order late and with missing/wrong items, but I had to make multiple calls and trips to the store to work it out. They did not call me to inform me ahead of time, nor return my calls after. Although I had been charged for everything, over 1 month later, I still have to follow up to find out when I will get the rest of the items from my order, they are not proactively checking the status of these items. Also I made multiple unreturned calls to the head office to get my credit card info updated with no return call. It is really poorly organized and mismanaged. However, on the upside, when you go into the store, the guys there are able to properly repair and answer questions about the instruments themselves.

I used their service to tune my Vose & Sons baby grand piano. They were super reasonably priced and…read moreso friendly. I'm very pleased with the service they provided for me.

I wanted a piano for my Wife for Christmas..I looked at the reviews here and I was not…read moredisappointed. Mr.Hale treated us like family and gave me and my older son a tour of this awesome piano store. Very impressed, I felt I was in a tour in Padova and the art pieces were these beautiful pianos. BEAUTIFUL PLACE, GOOD PEOPLE ABSOLUTE SERVICE!!! **who knew my youngest one can play piano

Got some great antique music books in Spanish today! What a fantastic selection of music books,…read moregift items, music instruction and more! Thank you Nadine for your dedication and service to the music community! We are grateful! Great prices! Great service! Yeehaw!!!

I love this music store. Nadine is so helpful and has so much to offer all music lovers.read more

I've never met a more wonderful staff than the one in Music and Arts in Plano. Heather, Carla and…read moreJeremy went above and beyond the call of duty when they helped me out with a very tricky clearance item on an email I received from M&A. They did everything they can for me to get the deal and now I'm eagerly waiting for my new Fender 12 string acoustic electric guitar! Thanks to Heather, Jeremy and Carla for all their help and patience with me! Y'all are truly a terrific team!!! Corporate, please give them a raise!!!

Amazing customer service! Jeremy gave us the royal treatment. He was very knowledgeable about…read moreelectric guitars and helped us pick out the best one for us. He also replaced the strings, showed us how sounds of the guitars and amps we were considering compared and gave us a box to wrap the gift.

I visited Texas Music Lab looking for a guitar that wasn't in stock at another larger local shop…read more Sadly they didn't have it either, but the tech (luthier?) I spoke with was able to refer me to another area store that did have it. I thought it was really cool he did that. Good vibes in this place. I inquired about lessons and the pricing seemed reasonable. I might give it a try. Also, there was a store dog.

Best musical staff in Texas! We love this place. Everyone is…read moreso fun and helpful! The jam sessions are a blast!

I heard from a friend that this place was legit. Went to sign up to get my little brother for some…read moredrum lessons. Laura at the front desk turned me off of the idea immediately. As I approached she didn't even say hello, she was stuck on her phone playing some game. I asked several times, "hey, can I sign my lil bro up for lessons". Finally she responded "what do you want, sure". My lil bro is kind of an energetic happy kid, he told her "I'm excited to learn the drums miss". She grunted and went off on a tangent about how its the hardest instrument to learn (its not) and it maybe wasn't for kids (kids can learn the drums lady). She kind of bummed him out saying this so I left. I get that being in a customer service position is hard, I myself was in customer service as a waiter, so I know that the service I got was pretty trash. Decided to take my brother to a different school. The teachers here may be good, or even great, but the front desk service turned me off too much. Ciao!

After my first impression as well as a few additional impressions, I could not be more impressed…read morewith this place. I could have driven by this place 1000 times and would never know there were music lessons here. The front desk girl was nice and the place is spotless clean. The instructor we had was animated and great with my son. What I find to be the most awesome is that the people here actually love music, so they seem to work here to spread the joy of making music. I was a bit reluctant when my son said he wanted to play drums, but after seeing how excited he is and how well he is doing, I'm sold. We purchased a set of Alexis drums so he can wear headphones, this allows him to practice while we sit quietly in another room doing something else. They have both regular drums and electronic drums at the studio. As you walk past the different rooms, you see various children and teachers and if you look close enough, you can even see the little light bulb above the kids heads. I find it amazing watching kids learn and I find it ever more amazing seeing someone actually enjoy teaching children. It makes my heart melt. These guys are talented, experienced and work very good with kids. I am impressed and will be introducing my daughter to the guitar soon after. My desire to have her take guitar lessons is solely based on the enthusiasm I've seen with the teachers. The drum sessions are 30 minutes, which is perfect since anything more would be sensory overload. You'd be amazed at what a 9 year old can pickup in 30 minutes, especially with an instructor that's excited to teach him. I tip my hat and say BRAVO, job well done Matt Burk Music Studio, I am a fan!

This is a wonderful music studio! I studied piano with Ms. Seale for 11 years and am thrilled with…read morethe music education that I received. She is a wonderful teacher and I highly recommend her.

I went through 4 voice teachers before I was directed to Laura, through the Chamber of Commerce…read more Laura is patient, knowledgeable and incredibly gifted. Not only did she teach me voice, she taught my son piano and another good friend, voice as well. With Laura you get the whole package, including theory and performance experience. I would recommend her to anyone, novice or professional alike.