Encinitas Plumbing is ALWAYS my first call. We've been using them for years for everything from…read moresimple maintenance to installing an electric water heater. They are responsive, kind, knowledgeable, efficient, and fairly priced. I love supporting a local small business.

Professional, honest, and quick to fix the issue. Great communication, reliable service, and…read moreeverything was handled efficiently. I would definitely recommend them and would gladly use their services again.

Just want to give a shout out about some over the top service I had recently…read more Called Burtech Plumbing on a Sunday at the last minute for a clogged toilet. Vivian was friendly and helpful, got me on the schedule right away. Kyle came out, did a great job, and was honest and professional. Excellent customer service and quality work. Would highly recommend.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

Alex came by right on time, was polite, professional, and quickly found my leak. He did exactly…read morewhat he said he was going to do, charged a very reasonable price, and completed the job efficiently. I have absolutely no complaints. Five stars all the way across! I would definitely recommend Alex and this company to anyone in need of plumbing services.

I was grateful for a prompt response and arrival. Was not overly confident in the tech's skill…read morelevel based on his understanding of the project. The work was non-emergent and I had two other plumbers quote it. Pure Plumbing's quote was 3x the other reputable companies that quoted and we ended up using. Beware of price gouging. Note per management's reply, must call them and ask for fair pricing.

We had used True Plumbing before to replace a failed water heater in a rental on our property so…read morewhen our water heater in the main house gave up the ghost we contacted them again. They sent out Tom who worked all day on a Friday before Labor Day and finished the job. The next day, however, there was still a leak so we signed up for another visit on Tuesday after the holiday. Tom again came out and, after a couple of hours in extreme heat, located the leak which was from a poor solder job that was not his and repaired it. The company refused to charge which shows true integrity! Nice to see in this day and age.

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment…read morewhich they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now.

absolutely awesome. He was incredibly knowledgeable, professional, and clearly knew exactly what he…read morewas doing. He quickly figured out the issue, explained everything along the way, and got the job done in a timely manner. Water leaks are obviously stressful, so I'm extremely grateful for how easy Chase made the entire experience. It's such a relief when someone shows up, knows their stuff, and takes care of the problem the right way. Really appreciate his help today and would absolutely recommend Chase and Mastercraft Plumbers to anyone looking for a great plumber!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

Used Courtesy Plumbing again recently for water heater maintenance work. Lou came out, was…read moreprofessional, explained everything well and discussed in detail on what things needed to be done. There was no upsell pressure, just straight forward discussions on the costs and the pros and cons of the work, which I appreciate. Lou was efficient, clean and respected the workspace. I only wished that some of the material costs were less expensive but that's not a reflection of the service provided. Would use Courtesy Plumbing again.

Thank you to your company for the excellent work. Siegfried…read moredemonstrated a very high level of professionalism and delivered outstanding quality. I am very pleased that I chose your company and will certainly use your services again in the future. Thank you!!!!!!

Bob was very communicative and very experienced. When my husband called him, he answered all our…read morequestions , we set a date, he text us and let us know he was on his way ,came on time, . The price he quoted on the phone was accurate so I would highly recommended him . Also answered all my husband's question. ( which was quite a bit) and gave my husband tips on how to do the next step in the process after he left. Yes, Hire Bob

Robert is honest, knowledgeable and thorough. He gave me more information than I understood but it…read morewas great to understand the origin of the problem. And he made sure to check and double check his work both before and after. Arrived in time within the window he had mentioned and notified me when he was on his way. I will definitely call him again. He's got some funny jokes too

I've used this company several times and always get fast, quality work! Charlie and Adrian really…read morerose to the occasion today the fix my urgent issue. Thanks guys!

Iain was our plumber and had standout communication. He would always give us the full rundown,…read moreheads up on pricing, next steps, and followed up in a timely fashion with any questions he didn't know the immediate answer to. Most recently he fixed a toilet leak for us and stayed on the project over multiple weeks. It was really helpful to have the same plumber on the job so they had all the context and nothing slipped through the cracks. All American overall was really easy to get ahold of, which is incredibly important with plumbing issues! Our project was not a cheap one but we were glad to have a plumber on the job we could feel confident about.

What a great plumbing company from your first point of contact with the office staff to the…read moreplumbers. They have very accurate time ranges for your appointment. The plumbers take the time to explain the problem and what the repair entails. Very friendly and knowledgeable.

Justin the owner is a wonderful man and Tom who did the work this time an amazing , kind and…read moreknowledgeable plumber. We have hired this company for years and can never express what we still think of them

Robert was responsive, honest, straightforward. He did a great job and was professional installing…read moremy RO system. Fair pricing. Will use him again.

Called Vanguard for a leaking pool valve that was outside. He arrived quickly, assessed a fix and…read morefixed it quickly and for a very reasonable price. It was nice to find someone who provide professional work and asks a fair (not price gouging) rate. I will be calling again for future plumbing needs.