1. Matrix Spa & Massage Cancun

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Cancún, ROO

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Matrix Spa & Massage Cancun

4.9 (7 reviews)
PriceyMassage
Closed • 9:00 am - 8:00 pm

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Zen Spa

Zen Spa

4.8(10 reviews)
8.8 km•Zona Hotelera

I cannot even begin to describe this awesome spa experience within the Hyatt Ziva Cancun resort!…read moreYou walk in, check in, provided with a key for the locker room, and someone leads to the locker room where you change into their provided robe and slippers. They accommodated me with better fitted slippers since the one provided in my locker was way too big. Once you are done changing clothes, the same person then leads you to your massage therapist. I bought the deep tissue massage. She asked me where I wanted her to focus more on. I actually had to ask the therapist to lighten up her pressure because I could not handle it even though I usually can and she accommodated just fine. The only annoying thing is they ask you if you would like to buy their oils before starting the massage. After the massage is over, they provide you with a fruit drink and a massage chair. The lady next to me on the massage chair said this is the best spa she's ever been to and she's been to many. She said I was lucky this was my first spa experience. This spa also had a hair and nail salon. I actually used their nail salon to remove my gel-X nails since I did not have time get them off when arriving to my home back in the states. My transportation time for the airport changed to an earlier time so I told my nail lady I had to leave in an hour. She accommodated and took off my fake nails just in time without damaging my real nails! I made sure to tip her real well for doing such an awesome job with limited time. All employees are wearing masks and customers must do so as well. Do not leave this resort without going to the spa for a massage. It does cost extra, but definitely worth it!

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

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Zen Spa
Zen Spa - Spa

Spa

Zen Spa - Spa

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Spa

Ava Spa

Ava Spa

3.1(7 reviews)
4.0 km•Región 230
•$$

So my experience at this place has been nothing but positive. The attention you will received from…read morethe beginning to the end are very nice. I am a business owner my self and one of the things that i came to find out, is that customer relations it is very important. This place works of schedules and you will need to call in advance. Try to call at least the day before if not two days in advance, they are busy. Will definitely visit this place next time i am in Cancun.

Staying at this resort was such a terrible experience that it has made me hesitant to ever travel…read moreto Mexico again. What should have been a relaxing vacation became a traveler's nightmare. The property itself is beautiful, but unfortunately, that is where the positives ended. The food and service were abysmal. I was hungry throughout much of our stay because obtaining food was surprisingly difficult, aside from what was available at the cafeteria and the very limited room service options. Making restaurant reservations was impossible. We also could not enjoy the hot tub in our suite because the smell outside was unbearable. A significant amount of sargassum had accumulated against the buoys near the pool and remained there throughout our stay. The odor made spending time outside extremely unpleasant and essentially rendered one of the amenities we specifically paid for unusable. The most disturbing part of the experience, however, involved the salon. Prior to arriving, I made multiple attempts by email to schedule and confirm a salon appointment. Despite the repeated correspondence, I arrived at the resort without a confirmed appointment and ultimately received no salon services whatsoever. Despite this, at checkout I discovered that I had been charged for salon services I never received. I explained the situation and showed the staff the email correspondence demonstrating my attempts to confirm an appointment. Nevertheless, I was told that I had to pay the charge before I would be permitted to leave the resort. Faced with that situation, I paid the disputed charge under protest so that I could leave. After returning home, I contacted the salon and explained what had happened. They apologized profusely, acknowledged the situation, and promised to refund the charge. I have that commitment in writing. More than 30 days passed without a refund, and my subsequent inquiries went unanswered. I ultimately had no choice but to dispute the charge through my credit card company. A beautiful property cannot compensate for terrible service, difficulty obtaining food, unusable amenities, and most importantly, being forced to pay for services that were never provided. This experience completely overshadowed our vacation and destroyed any confidence I had in this resort. I would not return, and based on my experience, I cannot recommend it.

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Ava Spa
Ava Spa
Ava Spa

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Olas Marina Massages

Olas Marina Massages

3.8(4 reviews)
10.7 km•Zona Hotelera

I recieved a flier from the masseuse as I was chilling by the beach the other day, as she was…read moretrying to drum up business for her massage place. 2 things that caught my attention were the price at $50 per hour or for 2 people it would be $40/hr, which is a lot better than hotel prices. As well as it being right on the beach. It was about a 10 minute walk on the sand from GR Solaris going upwards in the hotel zone. Their sign is hard to miss, Olas Marina Massage. They say they do different types of massages. From reflexology, to deep tissue, to sports, to aromatherapy to other massages as well. It's a small little venture here with 3 tables and 2 masseuse. The girl was good, massaging my back, legs, feet, neck, face, chest and head all within the hour. I asked for a deep massage, and wish it was a little deeper actually to get to all those aching tired muscles. But you can't beat the location. Right there steps from the water. You can hear the waves crashing. The birds chirping. The smell of the ocean and the refreshing breeze of being beach front. Places back in the states would charge an arm and a leg for such prime location. Besides the location, I love the pricing, and how it's negotiable depending on how many people you bring here. They are set up monday thru sunday during normal business hours. I would highly recommend getting a massage from them as its a rare opportunity to receive a massage right on the beach. The lady too was pleasant and accomadating which makes it nicer. No funny business here. But she was able to locate and fix many if my knots in my back, which my back appreciates. I do wish they accept card but they only take cash. I will definitely be back again as this place offers the ultimate idea of relaxation during your Cancun getaway!!!

My hotel is less than a mile from here. I walked down to try and find it. I didn't see the…read morebusiness there anymore. I am guessing COVID shut it down. This location is a public beach, so I am guessing local rules for coping with COVID are the reason why its still not there. Today is Friday October 21, 2022

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Olas Marina Massages - Signage along the beach

Signage along the beach

Olas Marina Massages - Me getting a massage right on the sand

Me getting a massage right on the sand

Olas Marina Massages - Beachside

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Beachside

Matrix Spa & Massage Cancun - massage - Updated October 2026

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