My wife and I just spent five days at this resort to celebrate our 10-year anniversary and overall…read moreour experience was great. The service is simply the best compared to the resorts we've stayed in Mexico, Jamaica, and DR. We were married here in 2016 and haven't been back since. It still holds up. Especially with the food and cocktails. I want to give a special shout out to the staff at Bar Cavo; Daniel, Maria, Raul, Zaraians, Emanuel, Hector, Luis, Lucinda, and Zaid. Raul served us with smoked old fashioneds using Buffalo Trace Bourbon, which is a rare treat at most luxury resorts. They also had Woodford Double Oak and Makers 46, aside from a generous scotch selection. We'll be back! PS: A manager told us they're going to shut down for renovations from Aug-Oct. Just in case you're looking to book soon.

There is not enough to say about this resort. From the ambiance, the service, the food, the…read moreactivities...everything is top notch. They have a specific attention to detail that reminds me of the quality of Disney resorts, but without the kids. If you need a beach vacation, you have to check out LeBlanc in Cancun. We definitely want to try their Cabo location next!

Hello What is the…read morestatus of the renovations at Zoëtry Villa Rolandi ? We are so excited about the renovations and improvements underway at ZOETRY and miss the facility very much! We live locally and really miss the Resort as well as the wonderful Staff Members Please provide an update !

A 1978 AMC Gremlin has seats, wheels, engine, brakes. That doesn't make Gremlin a luxury vehicle…read more (if you are younger that Gen-X you will need to google this gem). The same applies to this 5 star resort despite what Wyatt would advertise. We rented a cute spacious clean room with a western view of magnificent sunsets! The room is outdated but spacious and comfortable. One can argue that you shouldn't be spending time in the resort suite on a Tropic of Cancer island, but it's still home await from home. The bathroom is large and attractive. The best is the large walk-in shower. the spa is excellent thanks to Lionel, Theresita, and Nora. While attractive and well located on a beach, it does *not* deliver. The management lacks experience or skills for this to qualify as 4-stars, definitely not 5-stars. Yes, it has an attractive facade and excellent location. The staff is friendly and pleasant. But the management seems to be unaware of the lack of quality in the overall experience. Even as i raised issues, I received a blank expression. the services are inconsistent, from room servicing, cleaning, restaurant, and amenities. we requested the concierge to reserve a golf cart 2 days in advance, and they failed to reserve the vehicle. What we did receive was a worn down poorly maintained vehicle that was unsatisfactory @ $150 US for 24hrs. The restaurant was not at the level of resorts of the same class or price range. I've had better at other beach-side resorts for a lower cost. The staff lacked experience or over-site for this level of service. Adios Zoëtry Villa Rolandi Isla Mujeres Cancun

100% to a vacation message! This place was just the…read moreexperience we needed! Our resort did not offer prenatal massages, so we had to do some research to find a place. So glad we did; not only did they offer prenatal, but couples message as well! Matrix was the jam! Ms. Julieta helped us experience what we needed, from making the appt over the phone to paying at the end. She was delightful and helpful. COVID NOTES ***CANCUN & area was phenomenally incredible as for Covid. We were super impressed all around on how business' provided Covid safety protocols, and masks were worn indoors and outdoors by locals!*** -Temperature check. -Hand Sanitizer provided. -The process was effortless, quick, & accurate. -Excellent customer service, masks were required, staff wore masks and gloves. -No issues at all. Thank you, Matrix Spa, for providing excellent services.

AMAZING! On a your stay in Cancun you have to stop and take a minute to relax and enjoy some R & R…read morehere at Matrix Massage. the staff is so friendly and made sure to make us feel at home. Easy to find and in good location with restaurants and shops close by. Ring doorbell at top left of the gate to enter. 10/10 experience!

So, we signed up for a foot massage and fish spa treatment, only we ended up with more than what we…read morehad expected. To me, it was simply a 100 percent totally relaxed, and "forget about work and everything" experience! As with what most spas should be. We arrived one hour prior to our scheduled appointment, and ended up waiting in the 'waiting area' for only a few minutes. There were little healthy gram cookies, mixed nuts, teas, and mineral water at the self-serve bar nearby. Nothing special, but great that it's available. After loungin' and yelpin' one of the staff took us to the steam room, sauna, jacuzzi area. He presented us a locker, with a slightly broken/loose lock that had sandals, towels, and jewelry box. Next to it, free for the taking, were some cold face towels, small fridge with bottled water, and some fruit flavored water dispenser. The spa was relaxing, steam room calming, and sauna was hot hot hot! Thank goodness for the ice cold water next to it so you can recharge your face towel with some coolness. Plus add a spray of fragrance. Right across from that you can wash off in the couples shower. The stand up showers with five shower heads for all over rinsing. Our scheduled appointment had come up, and we were massaged and cleaned up by Herta and Anna. Prior to dipping your feet in some fish water, you've got to have them cleaned off first. I've never had fish spa treatment before, but I totally enjoyed the 25 minutes of algae eaters picking off my dead skin cells. And no issues with service, as Herta and Anna were excellent. They even gave us pina coladas! At the end of the session, we were cleaned off and massaged one final time. I'm very pleased, and hope to do it again before I check out of Cancun.

Wonderfull experience. Highly recommend Carmen for a massage. I'd go every day if I lived there!read more

Good variety of services. Reasonably priced. The ladies were very kind. I will definitely go back.read more

We had 6 masseuse's come to our rental home on Isla Mujeres and give massages. They were…read morewonderful!! They arrived on time and had great tables and gave us our massages on the pool deck overlooking the Caribbean Ocean. Every masseuse was very talented and everyone was incredibly pleased with their massages. Definitely recommend this place!!!

Minerva was INCREDIBLE!! Got the revitalize package (80 min massage, 50 min wrap and 50 min facial)…read moreand I couldn't have asked for a better masseuse. She customized each experience for my needs and explained everything thoroughly through the process. Definitely request her! Bridgette and Luis also worked on my family and they were wonderful as well - nothing but rave reviews for Miiluma Spa!

I went allllll the way to Cancun for this and it was well worth it! I had my bachelorette party…read morecome to lay out on the beach and get massages. It was easy to book and the services were great. We had a group of five and we each got a 50 minute Swedish message. They only have four beds outside on the beachfront so one girl had to do it inside. I can't tell you how amazing it was to have a massage while listening to the waves! I could have stayed there all day! It was super relaxing! We are already trying to plan a trip back for next year!

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

Absolutely my fave spa visit. The place is not only luxurious and cozy, but the service was…read morefantastic. Truly caring staff. Massage therapist for both my fiancé and I were communicative, thorough, and well trained. We walked out feeling brand new. Their prices are competitive and they have provide a multitude of health & skin services. Will be back!

Went in for a mani/pedi and a 50 minute relaxing massage. Probably the best massage I have ever…read morehad and it was only about 650 pesos ($40). The mani/pedi was also very good and cost 500 pesos ($25). Definitely will go back the next time I am in Cancun.