Came to Cancun for my birthday and came to Holistic Spa for a massage…read more Had the Deep tissue massage with Jonathan and my husband had his done with Jennifer. Both were very professional and excellent massages. We will definitely be back. If walking by... do not hesitate to walk in. 10/10..!

If there is someone to trust about a massage spot, it's me, so you're welcome in advance…read more We drove 40 minutes from Costa Mujeres after reading the great reviews of Holistic Spa Cancun. They didn't disappoint! I got one of the best massages ever by Agustin. Initially, I wanted a quick shoulder and foot rub. I wasn't in a spa day mood, but I extended the time once the massage started. For good reasons! I was in heaven. Agustin rubbed every knot out of my body. After the body massage, I got my feet washed before getting the fish pedicure, which I didn't necessarily care for but decided to do once he told me how it worked. I saw they were clean and didn't put anyone's dirty feet in the tank without sanitizing them. The fishies went to town on my feet and left feeling softer than they had ever felt after a regular pedicure. I am happy to have found this place cause I will be returning when I am back in Cancun.

Cool spa here at the resort but a lot of services are not offered due to covid restrictions…read more The group that I was with had Spa access and we happened to be the only ones in the spa so t was cool. Staff is very nice, chill, and doesn't get on you on time unless they have other appointments show up. Venue is very modern, clean, relaxing and just overall beautiful. Overall great experience just wish other services hadn't closed down.

Based on another review here where someone was able to book this spa while staying at another hotel…read more- I reached out to the resort today to see if I could book a couples massage here even though we're staying at another resort. The concierge wrote me back saying no, it's exclusively for hotel guests. That's a bit absurd as you'd think they would want people to experience and book the resort in the future based on a memorable experience. I guess they are too exclusive for our business. Too bad.

I came in for a simple haircut while in the resort. The staff were all accommodating and inviting…read more The spa was so relaxing and welcoming, even for a guy there for a hair cut. I regretted not taking advantage of the other services. They offer several massage and facial services as well as oils and aromas for purchase. I will give more options a try on the next visit.

We were staying at Hyatt Ziva Cancun for our wedding and the spa is part of our wedding package…read more This was my very first time at a spa and this place really set the bar high. From the time you walk in, your person stays with you to the end and see through your spa experience. We had Abraham as our guide and were there for hydrotherapy, which I have never done. We first were directed to some of the most luxurious locker rooms I've seen and change out into their provided bathrobes and slippers. We then walked down this beautiful walkway into the hydrotherapy area. We began our experience with the sauna, which included cucumbers on eyes with a cooling rag on your head. Then came a shower. They give you 4 options, all are private showers with closing doors. I chose the one with the cold water bucket (it's literally a bucket that you stand under and pull a chain). Then came the steam room for a little over 5 minutes, followed y the cold plunge! After that freezing experience comes the massage pool, where you sit in warm water and have water jets massage you lower back. Finally came the big pool. The pool itself is pretty huge in size and has a waterfall spout you can stand under, water jets massage platforms in the pool, and water jets for your lower bag. My personal favorite was the two spouts that are shooting out water at a higher pressure as this really helped massage my neck, shoulders, and chest. Overall, I give this experience a 11/10. I definitely recommend the hydrotherapy spa experience if you're staying in Hyatt Ziva Cancun.

Highly recommend! They have a wide variety of massages…read more Antonio was through with the deep tissue massage applying adequate pressure. Definitely will be coming back

Great massage. Had the four hands massage and it was so relaxing. We try to get here at least…read moreonce whenever we are in Cancun

Wow, this is one of the most elegant spas I've been to! Talk about relaxation! Everything here…read morescreams relaxation, from the ambiance to the customer service to the lavender towel aroma. They have cold and hot jacuzzis, sauna, mist room, nice showers, lounge rooms, relaxation rooms, fish pedicures, bridal suite, massages, pedicure chairs and hair styling areas, waxing, etc! Whatever you could possibly want they can do it- at a pretty penny of course, but hey this is a resort so it's expected. My husband and I received couples massage which was one of the best massages I've ever had! We did the 80 minute massage and enjoyed every single minute of it. Our masseuses were kind and open to feedback on pressure. They had an add on of champagne oil which smelled amazing- hoping to try that next time! I will highly recommend this spa to everyone staying at this resort- even if not staying at this resort it's worth it to come over for the spa. The customer service is on another level- they are constantly offering drinks and asking if you need anything- We felt super relaxed. They even offer you a routine if you want- which is the order of how to use each of the amenities and for about how long you should stay in each one. I enjoyed their order very much and I can't wait to come back!!

Everything was top notch. The place, the stuff and the…read moreservice. My best hair cut and colour ever. And I tried a lot all over the globe. And it's really a kind of relaxing session. They are friendly guys with good sense of humor, I laughed a lot. 100% recomed them.

I was on vacation with my daughter and my little grandson just out soaking in some of this…read more beautiful Mexican culture and stumbled on this cute spa. Stones Hair & Spa. This spa has so much to offer. I got a well need deep tissue massage and it was the best one I've ever had. The fish foot therapy was also amazing . I lost their ybusiness card and couldn't remember the name of the spa. I had no idea of name of the street it was on but the service was so outstanding I had to do a little research to fine the name and tell the world how great this place is. The next time I'm in Cancun I will be going back to Stones Hair & Spa and definitely getting a facial. So if you can go there please do. I think you would love it too.

The massage was very expensive but it's worth it! I'm giving this place only 4 stars because we…read moreweren't informed to come earlier to our appointment to enjoy the facility. The facility have Sauna, Jacuzzi and a very cute corner where you can have a sip of tea. We missed all these nice thing that they offer together in what we paid for. We came just on time for our 1 hour massage. It was very relaxing and everyone was soooo nice! Just FYI - make sure you go earlier so you can enjoy the facility

I thought my massage was too expensive...until it happened. It was fantastic. Manuel knows his…read morestuff. Without me saying a thing, he zero-ed in on an old shoulder injury to work on. He used lots of smell-good oils. The beach breeze through the palapa window made it even better. I also enjoyed listening to the waves, kids playing nearby and a ferry horn far off in the distance.

The spa at JW was incredible! The first day I started with a facial with Juan Carlos also with a…read moreneck massage...he was wonderful! Also, I had a chocolate detox scrub the next day with Juan and what an incredible experience! Felt very pampered and had no muscle aches. Thanks so much Juan! Kim Sanders

You must. And I mean you must seek out Juan Carlos from the spa. Last December I was at the JW…read moresitting at the pool with the absolute worst neck kink (Thanks to Spirit Airlines) and had been suffering for a few day's. I was approached by Juan Carlos for a free neck massages at the pool, so I took him up on it. He seriously worked it right out. I could have kissed him. So forward to October 2019 I see Juan Carlos around the pool with his massage chair giving free 10 minute massage. So I got the 10 minute massage and just melted. So I made an appointment for 4 p.m. that day for a full body massage overlooking the sea. Hands down best massage ever. He is firm yet gentle. Thoroughly worked me into heaven. When he was done I told him "why didn't I do this the first day I got here" He said majority of his clients say that. I will seek him out the moment I get to Cancun. The spa it's self in the hotel is stunning. Being on the club level you have total access to it as well as an indoor pool. Do yourself a huge favor and stay at JW Marriott while in Cancun. You won't regret it.

what i want to do and what i need to do will never be the same thing…read more... Iv upgraded to Sunset hotel resort.... and I believe most of the hotels around the area are the same when it comes to activities....resort have tour....and activity desks.....located in the lobby....They will have all sorts of information on activities...tours....and excursions....Always book these through the resort....not on line....or offers you get outside of your resort for discount tours. ...There are some that are scams.... and it's difficult to tell who is who in cancun.... The food here is terrible...everything was disgusting....it was either over cooked....too salty...or the produce itself was disgusting....the food here made me miss new york sooo much....the wonderful amazing food NYC had to offer me is everything....I remember asking this question why is there no seafood on the menu... Mexicans don't believe in cooking with seafood...what the hell...the craziest thing I ever heard during my stay at the sunset hotel...some of the staff member in the hotel was nice and some were extremely rude...expicaly the front desk... Hung up on me twice while I was trying to make reservations...if you want wifi in your room...thirty five dollars a night... You must be out of your mind lol Sometimes I think I'd just like the simple life... you know... relax a little....So I decided to do a spa day in the hotel since it was the last day at the sunset resort.... when going to a spa you should wear something loose and comfortable....prices for spa in hotels are always on the high side...too bad this place is not worth it...the message might be one of the worst message i ever gotten at any spa.... hot tubes and saunas are for spa customers only....

What a disappointment once again. We've been coming here since 1992 and nothing changes ... Except…read morethe rooms are older and older and not kept up. So happy our contract expires in two years. It's a hassle getting here it's a hassle after you get here and they want More money for maintenance every year! What are they doing with that money if our room is below par??? Got our room changed to Elite because it's a slow season. However, if we want to stay in the updated suites next time, we have to spend another $13,000 and go "lifetime" which AIN'T gonna happen!!! Then we find out we have SIX more years on our contract because we upgraded back in 1996!!! Thought we were almost done with this place