I'm a bigger fan of this Secrets spa than I am the actual resort! The service I received was out of…read morethis world good. I got a 80 minute deep tissue massage by Clara in July of 2019. Do not pay full menu price for the massages! My husband and I got 2 80 minute massages for $270. We almost did the 1 hour beach side for $105. However we waited and sure enough like others mentioned when they are having slower days they walk around the pool with ipads and offer you deals. There is also someone set up outside the breakfast restaurant offering promotions. The spa facility was nice a tad dated in areas and not as nice as secrets maroma beach but overall it was nice! Very clean also if you put a dirty towel in the hamper it was gone within 5 minutes and taken to be cleaned. The hydrotherapy was a neat feature as well. You can add this on for $35 I believe. They start you out in a sauna then you walk into ICE cold water hot tub then you go into the steam room, ice cold water again then the hot tub and then onto the pool with tons of jets that are HIGH pressure and able to hit all of you aches in pains and you feel as if you got a mini massage by the second you walk out! Before your massage you are guided into a circle of lounge chairs and given cucumbers over you eyes with a cold washcloth to put over your face. Your assigned person will come find you and take you back to your room. My massage was probably one of the most relaxed I have ever felt in my entire life and I get them monthly. She knew exactly what spots were aching and got SO many knots out. I was sore that very next day but in a good way. I was so impressed because the girl who was assigned to me was tiny and I thought oh she won't be able to get my knots out she did above that and beyond. If I ever came back to the secrets playa mujeres resort I would most definitely come back and visit clara! the relaxation station after your service is super nice as well they have dried fruits delicious oatmeal chocolate chip cookies and different kinds of teas and fruit infused waters. Overall wonderful services! Thank you!

Ended up booking a Spa day with massage to end the trip right and I have no regrets…read more Check In - When we arrived they knew of the appointment and had me fill out some forms regarding personal health. After was explained what the process would be, member explained very calmly and made me feel super comfortable. After a worker was assigned to explain the lockers where I was provided with a key card to locker and the amenities in the changing room/ shower/ bath area. Massage - Once I was changed the assigned Masseuse met me outside the locker and took me to the private room. The massage was on point and have to rate it in my top 5 massages. Spa Area - Once the massage was done a lady guided me to shower (trunks on) cleaned up, then walked me to the Steam room, and provided me with towels, and put cream on my face with cucumbers for my eyes. After a few minutes she replaced cold towels and walked me to the Sauna and did the same. Pools - After that I did that Cold, hot pool process and relaxed. Overall place is beautiful but small. I would do it again and recommend it for sure.

9/3/2017 - PEDICURE APPOINTMENT…read more Not the best looking spa for a Hyatt. The room where they do pedicures has 3 chairs, although very comfy chairs, they do not have the massage feature. They do not have an area for fans to dry the polish. The lady who did my pedicure did not do a very good job. When I left there I noticed my polish was not even and it ended up chipping after a few days. The cost of the pedicure was $50.00 (dollars, not pesos). Too much and too sloppy.

So, we signed up for a foot massage and fish spa treatment, only we ended up with more than what we…read morehad expected. To me, it was simply a 100 percent totally relaxed, and "forget about work and everything" experience! As with what most spas should be. We arrived one hour prior to our scheduled appointment, and ended up waiting in the 'waiting area' for only a few minutes. There were little healthy gram cookies, mixed nuts, teas, and mineral water at the self-serve bar nearby. Nothing special, but great that it's available. After loungin' and yelpin' one of the staff took us to the steam room, sauna, jacuzzi area. He presented us a locker, with a slightly broken/loose lock that had sandals, towels, and jewelry box. Next to it, free for the taking, were some cold face towels, small fridge with bottled water, and some fruit flavored water dispenser. The spa was relaxing, steam room calming, and sauna was hot hot hot! Thank goodness for the ice cold water next to it so you can recharge your face towel with some coolness. Plus add a spray of fragrance. Right across from that you can wash off in the couples shower. The stand up showers with five shower heads for all over rinsing. Our scheduled appointment had come up, and we were massaged and cleaned up by Herta and Anna. Prior to dipping your feet in some fish water, you've got to have them cleaned off first. I've never had fish spa treatment before, but I totally enjoyed the 25 minutes of algae eaters picking off my dead skin cells. And no issues with service, as Herta and Anna were excellent. They even gave us pina coladas! At the end of the session, we were cleaned off and massaged one final time. I'm very pleased, and hope to do it again before I check out of Cancun.

Sun Palace is so fun! It is an adult only all inclusive resort. They have great room service, a…read moredelicious taco stand, fantastic Thai food Restaurant, a Steakhouse, an Italian restaurant and an awesome coffee and baked good stand. So delicious and so fun. The location is great and I would love to go back.

Ahhhh. Take me back to this place. My sister and I came here during our vacation to be pampered- we…read moreare so glad we came here. This is a one stop shop for you spa needs. Massage was fantastic and relaxing-- then the mani and pedi where amazing. The polish stayed on for very long with no chip. I will definitely come back here next time I'm back in Cancun.

My boyfriend and I came across this spa spontaneously while running errands. The prices seemed…read morereasonable, and after checking the reviews, there was only one concerning review from a couple of years ago, so we decided to try it. We both booked deep tissue massages. At first, my masseuse seemed like she knew what she was doing, but things became uncomfortable once she asked me to flip onto my back. She lifted the sheet so high that I could see her face, which completely defeated the purpose of being covered. After that, there was little to no actual massage done on the front of my body. At one point, she stretched my legs in a way that exposed my private areas, and later she lowered the sheet too far and briefly exposed my breasts. For a large portion of the session, she mainly rubbed oil on my body without any real technique or pressure. There was a serious lack of professionalism throughout the experience. While there is often a misconception that Americans have endless money, we still work hard for what we earn and should be able to enjoy the fruits of our labor without feeling uncomfortable or taken advantage of. A massage should feel safe and respectful, and this did not. I would not recommend this place unless you are prepared to feel exposed and disappointed.

Absolutely amazing experience at the spa at The Grand. The whole place is beautifully maintained,…read morecompletely clean, and designed with luxury in mind with marble and high quality finishes everywhere. I booked a deep tissue massage and arrived about an hour early, which turned out to be the best decision. They guide you through a full relaxation process starting with the sauna, then moving to the cold room, and finishing in the steam room. Everything felt thoughtfully designed to ease you in before the treatment. The service is absolutely outstanding and cannot get any better. Magdalena, my masseuse, was incredible. She worked out all the knots and gave one of the most relaxing massages I have ever had. By the end, I felt completely renewed. This spa was truly the highlight of my trip and I cannot wait to come back.

Great session booked at Awe Spa when staying at Sunrise at Moon Palace Resorts. My girlfriend and I…read morebooked a couples massage and arrived about 45 minutes. To take advantage of the spa amenities prior to our massages. After arriving, my girlfriend and I went to the gender separate areas, put our stuff away in the changing area and go into robes and slippers, and met up with our designated attendee. I was then escorted to the dry sauna first, where I stayed for about 15 minutes, and then was escorted to the steam room for about 10 minutes. Due to time, I was unable to enjoy the hot and cold pools this time and was escorted to the waiting area for my massage. I scheduled an 80-minute deep tissue massage, which was great. Definitely felt nice and relax after everything! Overall: I would highly recommend the spa and massage experience at Awe Spa if you get the chance. I would arrive at least an hr early for your massage, so you can really enjoy the spa experience. It has a really nice and relaxing setup, which is perfect prior to a massage.

The spa at JW was incredible! The first day I started with a facial with Juan Carlos also with a…read moreneck massage...he was wonderful! Also, I had a chocolate detox scrub the next day with Juan and what an incredible experience! Felt very pampered and had no muscle aches. Thanks so much Juan! Kim Sanders

You must. And I mean you must seek out Juan Carlos from the spa. Last December I was at the JW…read moresitting at the pool with the absolute worst neck kink (Thanks to Spirit Airlines) and had been suffering for a few day's. I was approached by Juan Carlos for a free neck massages at the pool, so I took him up on it. He seriously worked it right out. I could have kissed him. So forward to October 2019 I see Juan Carlos around the pool with his massage chair giving free 10 minute massage. So I got the 10 minute massage and just melted. So I made an appointment for 4 p.m. that day for a full body massage overlooking the sea. Hands down best massage ever. He is firm yet gentle. Thoroughly worked me into heaven. When he was done I told him "why didn't I do this the first day I got here" He said majority of his clients say that. I will seek him out the moment I get to Cancun. The spa it's self in the hotel is stunning. Being on the club level you have total access to it as well as an indoor pool. Do yourself a huge favor and stay at JW Marriott while in Cancun. You won't regret it.

I came here with a friend and we both had great experiences. Dr.Cruz takes his time to explain…read moreeverything to you and answering all your questions. He gives you realistic expectations and is honest about what treatments are best for you. I got enzymes injected and can definitely see a difference in the texture of my skin. This place is truly a gem and I will now be flying into Cancun for all of my esthetic needs.

This place was inside a shopping mall area, I was not expecting that! But the inside is very nice…read moreand clean. I made an appointment and they were ready for me upon my arrival. I got 1ml of filler and 30units of Botox. The numbing cream worked amazingly and I had way less bruising than the previous time I had filler. They gave me a cute lip shaped ice pack to help prevent swelling and my face looks great!! The doctor was super kind and helpful and explained everything in detail. She also speaks perfect and fluent English and Spanish, so there was no communication difficulties for us. I would not hesitate to return here for any med spa needs.

8/6/26 I got the welcome spa package that included a 50min…read moremassage and facial. It was shark week for me so I was not able to enjoy the sauna and jacuzzi before my massage. My masseuse was Lulu was very nice and walked me to my cabin named Ha-Mayan for water. The room was air conditioned and had nice relaxing down music. I fell asleep with the massage and facial. Very nice and relaxing experience.