We had our roof replaced by matrix last month (july 22) and I have recommended them to friends already. I wanted to post a review as well, as the others here were helpful in our decision to work with matrix.
Tracy was helpful, knowledgeable, and kind. She approached me while working on my yard in 2021 and inquired about damage from a recent storm. She worked closely with the adjuster from my insurance, and they advised me that at the time, there was not significant enough damage to recommend filing a claim. Fast forward a year, and Tracy reached out to me after our neighborhood had experienced hail storms. They went through the same process, recommended filing a claim this time, and it was immediately approved.
I then met with David who explained the plan they put together thoroughly, patiently answered all of our questions, and had the work scheduled for 2 days later. David was immediately responsive whenever I reached out with questions or requests. Their team (and process) is a well oiled machine... I went to work with my old roof on, came home ten hours later to a brand new one, job complete, with no damage, no trouble, and everything cleaned up thoroughly.
I was skeptical at the start, and at times throughout the process, as it seemed a bit too good to be true. I was expecting a catch somewhere along the way, but after reading many reviews, and feeling very comfortable working with Tracy, I decided to move forward with the process. I'm very glad I did, as matrix delivered on everything promised, while being prompt, professional and kind. David even arranged for a crew to come back after the fact to add an additional vent I didn't realize was needed at the time of install, free of charge. read more