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    Mathis Rentals

    5.0 (1 review)
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    6 years ago

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    Top Gunn Rentals & Lawn Equipment

    Top Gunn Rentals & Lawn Equipment

    3.2
    (100 reviews)

    Excellent service! Took a chainsaw in that needed some…read morework and not only was everyone there so friendly and helpful, they got the job done and it runs like new! Thanks, Too Gunn!

    Website shows STIHL SR200 for price of $479.99 and I called and they said they confirmed 2 in…read morestock. I also asked for the price and they confirmed $479.99 and they also provided the price of the model up for SR200. I drove 30 min to purchase it and they asked if i would like them to test out the unit to ensure everting worked? I said yes and this is one of the reasons I like punching from them is they register for warranty, test and i support local business. Unit fired up, during checked he said total was $600ish? I immediately said the price was $479.99 and their website shows that price and that was the price given when i called. He asked if was still on sale and I said I have no idea but that why a called to confirm inventory and price. He asked who I spoke to and I did not get a name but he would find out who i spoke to. He found the person I spoke to and he said they can't honor the price he gave me for 479.99 because there was a miscommunication? I asked what the miscommunication was when he said what the price was 479.99? He stated they can't sell it at that price and walked away. What piss poor customer service not to honor the price they have on webpage and after confirming that was the correct price. This is bait and switch and I can understand not always updating your website but that's why I called and asked for the price and inventory. Very disappointing after driving 30 min to support local Austin business and then 30 min to return home.

    Operation Jump

    Operation Jump

    4.8
    (32 reviews)

    If you rent from this company, be sure to read this one sentence in their contract in fine point on…read morepage 2 - "Leasee is resposible for having all water lines/electrical lines within the setup area marked. Operation Jump is not liable for any underground piping or wiring." because it releases them from any kind of ownership, accountability or even a basic apology when their installers COMPLETELY RUPTURE THE MAIN WATER LINE TO YOUR HOUSE. After installing the water slide, they ruptured the main water line to our house and left while water was exploding from the ground and completely flooding our yard. After finding an irrigation company that was extremely helpful and unlike Operation Jump, offered great customer service, we were able to get it fixed. $500 later, a flooded yard, and giant hole dug in the yard, it is repaired. The total cost of this inflatable water slide is now just under $1,000. When I called Operation Jump to explain the situation and ask if they were willing to do anything as a result of the negligence, they said "No, because you signed the contract." Needless to say, I'll never use this company again and will be sure to tell everyone I know to do the same. If you do decide to take the risk of destruction to your home and need someone to fix it in an emergency, please call American Irrigation Repair. They were extremely helpful. They too could not understand how Operation Jump could cause so much damage with a simple slide installation. The picture attached is them repairing the completely destroyed water line.

    From the moment I first contacted them until the time they left our event, I experienced nothing…read morebut greatness. I work for a school and wanted to rent the rock climbing wall for an event, and they made the entire process incredibly easy. Communication was excellent, they allowed me to make payments, and they even arrived early to make sure everything was set up in time for the event. They were very kind and always checked in with me before making any moves. They also gave us compliments on how organized we were, which was an added bonus! I will definitely be using them again.

    Mathis Rentals - machinerental - Updated August 2026

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