I am not one to lose my temper, I am very level headed. I apologize in advance if I ramble , I'm irritated with the horrible experience I had! My husband and I brought our truck in initially because it felt like one of the tires was loose.. They fixed it by replacing the front tie rods and a ball joint. About a week later something they fixed was acting up. I scheduled an appointment to get it re looked at for the following Tuesday. On my way to work on Friday the truck started shaking horribly and i was unable to keep it on the road. I was not in a safe environment and called the dealership and they advised me to have it towed. I ended up missing half a day of work. Now I won't get my attendance bonus of $200 and I pride myself on getting to work every day on time! In the last year I have missed one day due to a death in the family. I am also out $82 for the tow and $80 in lost wages. The dealership was unable to look at it until Tuesday. The dealership offered to reimburse me for the towing expense but I have yet to get any communication to move forward. I paid $944.50 out of pocket after using my warranty.It turns out that someone is incapable of doing their job and didn't torque a bolt correctly. Bob, the service manager, said they don't reimburse money after the job is competed but it wasn't completed. This is a safety issue that could have ended with a fatality. After fixing it again the problem is still not fixed, the truck is still pulling to the right. When I picked it and asked about reimbursment Bob kept saying it was"just one bolt". That bolt could have cost us our lives. I asked to speak with Bob's supervisor but he said he was the only one there I could speak too. I will be taking it somewhere else where I can trust them with our safety. I build cars for a living and know how serious it can be when someone is not doing their job correctly. My issue was not fixed, so I will contact a lawyer as well as the Better Business Bureau. I'm getting reimbursed for the tow and $60 for a front alignment. Where can I get a alignment for that! read more