I recently bought a Kona Patio Plus Spa from Leah Lister from California Hots Tubs. I love it,…read morejust a Leah said I would. The whole experience, from purchase to delivery was fantastic. Highly recommend the Patio Plus and California Hot Tubs. John O

SCAMMED!! I reached out in July 2025 to ask for service for…read moremy spa. Leah recommended someone and gave the guy my contact. She told me it was 125$ for her upfront which I paid and then Chad and his daughter Stevie came to inspect and service the jacuzzi. I paid them via Venmo 550$ for a new motor only to find out that the sensor needed to also be replaced. I asked them to come replace the sensor and while they do that could I please get a new jacuzzi cover. I paid an additional 533$ for the cover - they never returned and stoped answering my texts. When I called Leah to ask for help she did nothing. When I told her how much I gave him for the jacuzzi top I never got she said " oh that's cheap" it's expensive for something I never received. She scammed me for 125$ and Chad and his daughter scanned me for over 1,000 DO NOT TRUST these people.

UPDATE: I was able to communicate with Spencer, the owner of the company, who reached out after…read moreseeing this review and offered to refund some of the charges for the repair because of the issues I encountered. I really appreciate it, and am revising my review accordingly--I will keep using this company and hope it all goes smoother in the future! Original review: They really don't care about client experience or quality of work anymore I was a customer of this company for a number of years and used to have a great experience with both Rick (for cleaning) and Javier (for repairs). Then, the company started cutting costs and hired a young guy with no experience to take over the cleaning. Suddenly, my service became haphazard--with pieces of my spa broken during service with no notice. When I would call later, they would deny that the new cleaner had broken the piece. Anyway, I had to finally quit their cleaning service when I came home after a cleaning to find dirt strewn all over my yard and concrete tiles stained through negligence. Enough. But I stayed with the repair service, because Javier was great, knew my spa and was always reliable. A couple months ago, I needed a repair and requested Javier specifically. They said he was in demand and it would take longer to book an appointment with him. Fine, I would wait happily. Finally, the day of the appointment, a new young guy showed up, shocking me since I'd been waiting for the person who knew my spa and who I trusted. But, to be open-minded, I let the young guy work on my spa. Mistake on my part, and I now regret it. He diagnosed it, got the part and came back to install it. So far so good. But after he left (without refilling or testing the spa) I realized my spa now was leaking. Turns out when he was installing the new part, he broke our custom drain system and didn't mention it. Just like the other young man. It's shocking really - to have a company culture where service folks think it's okay to simply not mention to you when they break a piece of your equipment. I called them back to diagnose, which they did, and said they'd call back with a "plan". But I didn't hear back from them. When I finally reached out to see what the plan was, they said they had pieces "on order" and they'd call back in 2-3 weeks. The pieces were pvc pipes and valves that can be purchased at any hardware store. No need to "bulk order" as I was told erroneously. I said forget it - we'd fix it ourselves, but could they at least discount the original repair to make it fair to me. They refused, and immediately charged my card the full amount. So, here I am, doing the only thing that a client can do in these days of declining accountability and lack of quality service: giving you a full report of what you can expect when interacting with this company. I hope you can learn from my experiences.

Everyone, at this Culver City outdoor pool and spa company, is Always a pleasure--Helpful in…read moreconfronting any issues that come up. I purchased an Endless Pool and Spa from them three years ago. It was installed withe awesome perfection! And maintenance for draining and cleaning has been down 4 times and has always been well done and efficient. Recently I had shut down the pool and had an issuing with restarting. They sent out their technician **Ray who was just wonderful, got everything started and explained to me what had occurred as well. A shout out to **Kheshawn the gentleman who performed the last pool cleaning! Amazing job! **Also to Jessica and Yasmin who have always responded timely to my calls and deliver exceptional customer service!! BRAVO Lifestyle Outdoor...you're doing something right to attract, and retain, this caliber of people!!! Also an overdue thanks to **Juan, an electrician who did the original work to install additional circuits for the pool!! Excellent job! THANKS TO ALL!!

We had a handful of estimates when looking at building renew pool. We got confident working with…read moreJason that he was the right person to help us complete the job. He was honest, straightforward, had excellent communication and so easy to work with. They did everything perfect and ahead of schedule. We had zero issues with their team and have a perfect perfectly completed pool in under 3 months. We've had them servicing our pool since the build and everything's been perfect condition and is always clean. We will continue to work with them and highly recommend them to anybody looking for someone to build a pool or to service a pool weekly. They are excellent for both.

Great team, awesome service, reliable staff and more importantly affordable. These guys will not…read morerip you off. Jason is the man! Wouldn't pick any other pool service in the South Bay!

It has taken me MONTHS to write this, but I was waiting for our full yard and pool area to be…read morecompleted and here we are. We got quotes from several pool remodeling companies and Smart Swim came in right in the middle. We are strong believers on "you get what you pay for," and opted to go with them even though they were not the cheapest. From beginning to end, the guys at Smart Swim were easy to work with and truly wanted our project to come out great. After 30 years, it was time for our pool to have a remodel! Through the remodel, it was uncovered that we had many severe leaks, down to the rebar that needed to be fixed in some areas. Sam was great at making sure we understood the severity and that we were okay with any new costs that needed to be added. Not only did they do our pool, but also installed turf by the pool area and put pavers all around the pool and yard area. We also got the new gray gate installed from them as well, to replace the wooden fence in the yard (between the pool). **Noting that the perimeter wall/wooden top was painted black and sanded/stained by a different company. We truly appreciate their hard work and even when we had an immediate death in the family during their time working on our project, they were very respectful and gave us some space as needed. BIG THANK YOU to Shai that really has the ultimate patience and knows how to give amazing customer service!! You all are lucky to have him on your team!

I cannot say enough about Adam and his commitment to quality and his customers. He is totally…read moreresponsive and made the entire process of rebuilding my pool much easier than I thought. His attention to detail is something to behold. Five stars.

Excellent service. Carlos was quick to respond and I got an appointment right away. He fixed the…read moreproblem immediately and even got the diagnoses right before opening the panels. The price was great. I will call him again if needed and highly recommend.

Wanted to charge me 1500 dollars for a quote that I could use for my insurance. My pool burned due…read moreto Eaton fire. I think this is called price gauging. Horrible. First contractor to charge !1500! For a quote.

I had a few questions only an expert could answer, and I took a leap of faith and called up SoCal…read moreSpa. I reached the owner and he was (and has been) so incredibly generous with his time and helpful in answering my questions. I couldn't imagine working with anyone else for all of my pool and spa needs; they now have a client for life!

Phillipe, our service guy was fantastic and fixed the problem on the spot on a very complex Spa…read more This company also has amazing customer service keeping you informed on their arrival time and repair costs. Highly recommended, very well deserved 5 stars.

I re-contacted Odell because he is known to be knowledgeable. He came out and sorted out the…read moreproblem quickly and well. He was fast and pleasant to work with. Glad I called back.

Called Odel out to help with a hot tub with a no flow error. Rather than making me wait to come out…read morehe very kindly walked me through troubleshooting it. With his help and some elbow grease was able to get the hot tub working. Thanks odel!

If I can give a 0 stars I will, this place is overpriced and the owner is very very rude, he needs…read moreto learn how to be respectful when he talks.

This place is a crap hole. It's messy not organized whatsoever. I think the owner is kind of lost…read moretheir mind a little. Not a good place to shop for your pool needs. There's lots of other places in the area to choose from.

Daniel of Diamond HotTub Service is a real gem! I run a home as an Airbnb and have already fired 4…read morehot tub services, all of which eventually ended up doing a terrible job at maintaining water quality or would regularly miss appointments without notice. It was driving me crazy! Everything has been great since finding Daniel. He has been an excellent communicator, is extremely diligent about arriving for appointments, and is committed to keeping my hot tub in great shape. He's even ordered parts and has been helpful in educating me about the process. When there was an issue with the water after a guest, Daniel arrived the same day to fix it. He provides plenty of photos, sends invoices right away, and his prices are very reasonable. 5-star service in every way. THANK YOU DANIEL!

Fast response, Great communication, on time and even did some extras for me. Definitely recommend…read moreif live on the west side.

I love this neighborhood nursery. Armstrong has lots of locations, and this is one of the smaller…read moreones, but they have everything I need and very friendly and knowledgeable help. A friend gave me a tiny prayer plant in a little plastic pot and I enjoyed it for a number of months on my mantel. Then I realized it really needed to be repotted. It was growing and obviously didn't have room to spread. The original plant had about 4 or 5 leaves. Look at it now. Armstrong replanted it for me and gave me fertilizer that needs to be used every 6 (!) months. Also got the beautiful terracotta-colored shiny pot and saucer. This is my go-to place. In the past I bought most of the new plants for my garden here, and Armstrong delivered them. Love this place.

Like most Armstrong Garden Centers this one is chock full of everything you'd need for your garden,…read morepatio or balcony. Loved all the Halloween and Christmas decor they had up. Didn't find what we were looking for because for some reason LA doesn't think people show for patio furniture after Labor Day. Crazy right? Easy parking in their lot.