You should do your research thoroughly and read their rules before being admitted to this facility…read more This is true of many facilities, what you are promised and what is the real situation can be very different and means that you don't get the treatment needed.

If I could give zero stars I would. The five star review was…read morewritten by someone who was never a patient there, just does business with them. I went there for 2 days for a couple hours each. They told me my insurance would pay for it, but had me pay over $6,000.00 up front before any "services" were received. I told them it wasn't for me; they are not for a college educated person who went to the top rehab facility in the country. They refused to refund my money, I disputed with my credit card, but they gave my credit card issuer a copy of their "refund policy", which I was never given a copy of. They also lied and said I left against staff recommendations. I simply told them I wasn't coming back, and no one said I "had to stay". They just want my money & don't care at all about patients. I am going to take it up with my lawyer.

The staff at Sheppard Pratt have been consistently unprofessional in my experience. On multiple…read moreoccasions when calling to speak with a patient, I was met with a curt tone, interrupted, and placed on hold without any explanation. What's even more concerning is that this does not appear to be an isolated incident. Other family members and callers have reported being placed on hold for extended periods (15+ minutes) and then having their calls abruptly disconnected without explanation. If a patient is unavailable or there are communication restrictions, that should be clearly communicated. Repeatedly placing callers on hold and disconnecting calls creates unnecessary stress for families trying to check on their loved ones. For a facility that provides mental health care, a higher level of professionalism, communication, and empathy should be expected. unfortunately, my experience has not reflected that standard.

Horrible experience. Truly scary. 8 minute showers, finger pricked at 5 am, weighing you daily…read morewith a paper gown on. Measurements in Kg thinking you a cant convert it into pounds. Escorted to the bathroom, you can't flush the toilet. They conviently have a key that can only flush the toilet. Oh and if you don't eat 75% of your food, even you don't like it, Ensure it is until drink it. The worst experience of my life. Since then I lost my lower extremity, SP was worse!!

Therapists are fine but I feel like they over schedule as a money grab. Billing is random and…read morenothing is itemized. Also billing dept is IMPOSSIBLE to reach and they never call you back. They failed to ever bill my insurance for some reason and were just charging me directly.

I have been attending treatment here for quite a while. I receive online counseling service. I had…read morenot been in therapy in over 20 years but I felt I needed to re-engage after much soul searching. I was able to go online and choose my therapist. I chose Mr. Berry. Day one and since then as been a phenomenal experience. Mr. Berry is personable, and professional. He is kind and compassionate, and eased me into my experience of online treatment. I was able to discuss my treatment plan and my progress that was reviewed by both of us. I am very happy with my treatment and experience. Mentally, I am in a much better place and I am feeling better each day. I just wanted to let you all know, Mr. Berry is an excellent therapist that is concerned about my mental health. He is always available and willing to listen and offer his expertise.

I had a really great experience. The staff and providers were super warm, welcoming, and helpful…read more They listened and asked good follow-up questions. They were also knowledgeable about the services they provided. I felt comfortable speaking with them about my health and would highly recommend to others seeking psychiatric care.

From the owner: Introducing Valley Psychiatry and Wellness Clinic, your trusted mental health provider! Our clinic…read moreoffers a comprehensive range of services to help you achieve optimal mental well-being. Our experienced team specializes in diagnosing, treating, and managing a wide range of mental health conditions, including depression, anxiety, substance use, and more. We utilize evidence-based approaches to provide personalized care tailored to your unique needs. Our services include Medication Management, Telepsychiatry for convenient virtual appointments, Psychotherapy to support your emotional well-being, and Addiction Treatment to help you overcome substance use challenges. We are committed to providing compassionate and professional care in a safe and supportive environment. At Valley Psychiatry and Wellness Clinic, we prioritize your mental health and well-being. Take the first step towards a healthier mind by scheduling an appointment with our dedicated team today. Your mental health matters to us!

The best therapist I have ever had. Tammy gives very common sense solutions that are very…read moreaccessible. She is very laid back about scheduling and flexible. I never feel pressured about anything. I highly recommend her.

From the owner: I specialize in treating couples who struggle with initimacy and communication. I give them…read morefeedback and recommendations that will immensely improve the quality of their relationship. I am proud that I have been able to prevent hundreds of marriages from ending in divorce. Also, I work with children and adolescents who are experiencing anxiety and depression. I connect easily with young people and they feel very comfortable expressing their feelings with me. I view therapy as a partnership where we explore underlying issues that are interfering with a person's ability to feel happy and peaceful. Together, we confront obstacles so the client feels supported and empowered. Clients leave my office feeling more positive and more in control of their life. They have gained the tools and renewed perspective that allows them to reach goals successfully and easily.

I stayed in St Joseph's for 9 days. The medical team overall was great…read more the nurses were helpful and compassionate. If I need hospital care in the future I would use this hospital again.

Went to the ER for follow-up on a cat bite. Every single person we encountered was polite, helpful,…read moreand extremely personable. The quality of care in this facility was top tier during our visit. They were THOROUGH, gentle, and understanding. Dr. Chung was an amazing and knowledgeable Dr. Most of all, our nurse, Ms. Ella was amazing. She was beyond compassionate, knowledgeable, and so so sweet. I have no idea what she's being paid but she needs a raise!! She would listen to every question we had and made us feel comfortable with our care. For her alone we would return to this ER debt. Additionally, the radiology technician was so so cool. Everyone was a G this place is slay!

Type of care, Care quality and Office Experience HORRIBLE!! Unless you have the time to visit your…read moreloved one frequently, I would not recommend or entrust Towson Rehabilitation and Healthcare Center for long term disability. 90 to 95% percent of the long term care residents do not have family members that come to visit with them. What this does is it allows the facility to get away with things like leaving the resident anywhere from 4 plus hours without being changed or checked on. I am specifically speaking about the long hallway long term care on the second floor. The resident's clothes and blankets come up missing once they are sent down to laundry never to be seen again. It also doesn't matter that the resident's name has been written or sewn onto the garments. The residents do not have gowns, wash cloths or towels the majority of the time. My family member was left to lay in a soiled gown for over 3 hours because the CNA/GNA'S said that there were no clean gowns available. I let them know that this was unacceptable and she promised to go to another floor and try and locate a clean gown. How can the nurses do their job if the facility does not provide the necessities that they need in order to care for the residents. The care is DISGRACEFUL on the second floor. The aides are working 13 residents to one aide. Call outs are a constant thing so the residents are the ones left to sit in their own urine and feces. The hallway reeks of feces and bad smells due to lack of resident care. The employment turn over rate is astronomically high. If you hire CNA'S AND GNA'S and they're walking off of the job within 2 weeks, something is wrong and this happens on a regular. Call outs are a constant. They're always short staffed and yet nothing is done about it. Whoever is doing the hiring needs to be replaced because clearly they lack good judgement. My love one has been there for some years and I have tried to transfer them to another facility but due to my family dynamics it has prevented me from making this happen, so I'm left to deal with the piss poor care that is given. I've had many meetings with the administrator Laverne about my loved one's care and incidents that have taken place but it's like everything else over there, they walk the narrow line and then things go back to the way they were. The facility reprimands the employees that actually care about the residents and care about the level of care that they give to them but yet the slackers get rewarded. Make it make sense because it sounds backwards to me. Towson Rehabilitation needs to shut down their long term care floor(s) and revamp it starting with management on down the line. The owners ought to be embarrassed and ashamed to say that they are owners of Towson Rehabilitation and Health Care. You can tell that they spend as less money as possible for the products and care that's needed for the residence in that facility. If your loved one is residing there for long term care, for God's sake PLEASE go and check on them! By all means necessary try and get them transferred to a different facility. It's all about a dollar over there and the owners make sure they cut corners and costs on EVERY level! God Bless the Residents.

incident# 1 my father got there on fri 2/7/25…read more he fell & busted the left front side of his head on sun 2/9/25 around 9pm (around his eyebrow) trying to go to the bathroom on his own. he had been pressing the button for a while for someone to come help him go to the bathroom. when someone finally came they told him stop pressing the button. they left so fast, he didnt get to tell them what he needed. they never even asked what he needed. he had to go to the hospital. he had to get the opening glued shut. he also had a swollen black eye. no one called from the facility to say that anything had happened. we only knew that something happened because a nurse called from the hospital. unacceptable !!!!!!!! i spoke with the director of nursing, believe it or not nothing happened to the parties involved. i was told that disciplinary action took place. when talking to her, she even stated that she doesnt trust some of the staff there. if that is the case, why are these people working there? she even stop responding to me when i asked about an incident report. incident #2 my father used the urinals sometimes to help him from falling. the urinals were rarely emptied and i found myself emptying them every time i visited. i spoke with the director about the issue. the issue was fixed for like a day and then it was back to them not being emptied again. my father had so many different incidents that has occurred since hes been at that facility. the rehabilitation area he was located in on the 1st fl, the rooms were shared by 2 people. the bathroom was shared by 4 people because it was connected to the room on the other side. the bathroom was rarely cleaned. most times i came to visit my dad, the bathroom smelled like urine. they have agency staff that work there, not staff employed by the facility. most of the people dont care about the patients. there were some good nurses (udi- "the nice nurse", my father calls her, very nice, apollo was cool as well) and techs/aides/gnas (carrie was great & kathy was great). a lot of the tech/aides/gna had bad attitudes. the therapists did the bare minimum with helping him. the speech therapist, they had great conversation, but she would tell him that he passed on certain things and my father said that he know he didnt. he wanted her to be honest, not just pass him. laverne, the administrator seemed very nice and understanding towards the end of his stay. i thought the director of nursing was the head person, but she is not. my only advice for people who have love ones or friends there, please check on them!!!!!!! they act totally different when your love ones are not around.

Hubby had to have a minor procedure here and I had to be the designated driver. Upon arrival we…read morepared in the Iris parking garage, sometimes it can be confusing to navigate but there was plenty of spaces this day, probably due to the weather. We had to walk to the pain hospital to get to the clinic. We checked in which was pleasantly easy. I was added to the list to be updated via text message of hubby's procedure, which I appreciated. There were plenty of seats, including seats for those with thick thighs. I was updated of every step and then when he was in recovery, the nurse came and got me. I asked did they validate parking, but as a incentive they gave me a free parking pass because of the delay, which was top tier. I was advised where to go and pull up to pick up hubby once I got my car. Thankfully there was an attendant to help with getting out.

Been inpatient here, had surgery, been in ER multiple times, not until I experienced Johns Hopkins…read moredid I understand what a crap show this hospital is. seriously.

I live near a property managed by this organization, and the conditions associated with this…read morebuilding have had a significant negative impact on the surrounding neighborhood. For approximately the past three months, there has been ongoing trash accumulation and illegal dumping in the rear alley serving the property. Bulk items and loose debris have remained unaddressed despite multiple reports to the City, and the conditions have not improved. In addition, there was a recent late-night disturbance involving individuals associated with the property. This included loud yelling in the street, people entering neighboring property (including a garage area), and public urination. At one point, an individual exposed himself in view of others, including a minor. Multiple calls were made due to safety concerns, but the situation continued for hours. This is an otherwise quiet, owner-occupied block, and the repeated issues tied to this property raise concerns about sanitation, safety, and overall property management. I hope steps are taken to address these issues and prevent further disturbances.