Much like other MAT customers' recent posts, unfortunately I too have to update my review with only 1 star. When Marcus came out he was awesome (as my previous review suggest). Now just eight months later it seems like I've discovered the truth that his work quality was not good. He told me that the dryer repair kit came with four new rollers as well as a new belt. You can see from the pictures that only one of four rollers was replaced. Found out because the dryer started making strange sounds again and this time I disassembled it to see what was going on. I've attempted to contact him twice (once via the website and once via phone) and have not gotten any response back. read more

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Had an issue with my Samsung dryer and filled out the quick screening online with MAT and even though I'm very skeptical of all appliance repair people, I had no issue with communication or pricing for the job done. I was well pleased with the work and open sharing of the problem and solution as well as the speed of the repair. I know who to call should I ever need to refer or had any future problems. read more

Very professional and excellent service. Highly recommended! Our dishwasher is back in service and running like a champ! Marcus even spotted a plumbing problem which might have flooded the house if we had not brought in a plumber to address the issue. Thank you for everything! read more

WOW! If I could give Marcus from MAT appliance repair 10 stars I WOULD! Honest, respectful, communicative, and efficient! His customer service the entire experience was top notch. Without even asking, he wore a mask and put on shoe coverings before he entered our home. You cannot buy this kind of sincerity and respect! He fixed our washing machine fast and did a diagnostic test before determining the problem and telling us the issue with complete honesty! We will be using him for all our future appliance repairs and HIHGLY recommend him to anyone to who needs this kind of service done! Thanks, Marcus! read more

I really hate to make this update but I have no other recourse. Marcus was great on the first visit to repair our dishwasher, came out, identified the problem, ordered a new heating element and installed it a few days later. He was knowledgeable and seemed very professional. I notified him that after the first use of the dishwasher that it was again not working, not drying and no heat. He responded that he would order a replacement part and take care of it. Since then, I have reached out to him 4 times (via Yelp and calling directly) with absolutely no response. It has been over a month. I am a very patient and accommodating person, all you have to do is let me know of what is going on. Now I am out $250 and have the same problem I originally called for, very frustrating. No, I would not recommend this service. read more

He was great when he fixed our oven months ago. Called him out for help with our washing machine and he said the issue was fixed. Still having the same issue and now he's no longer responding to messages or calls. Tried reaching out multiple times over the last few weeks with no luck and no reply. read more

Marcus is an Outstanding professional! I have contacted MAT appliance repair two times now and I am extremely impressed with the quick response, availability and excellent customer service! Marcus has saved me two times now! I had two emergency situations and he came to the rescue both times. I am very grateful for Marcus and his professionalism, his extremely high lever or responsibility, his knowledge and wonderful customer service. Thank you! read more

Fast service, great communication and they fixed my dryer fast. Highly recommend!! Also a fair price!

Responds quickly. Unfortunately I jumped the gun and cannot use their service. Message went to others and MAT Appliance Repair responded fast. Thats customer service! read more

I was SO happy that I found MAT Appliance Repair when I needed someone to fix my dryer. I needed a new belt driver and belt for my Kenmore 700 Series. Marcus came out in a timely manner and fixed it for a fair price. He was very professional. My dryer works like new! read more

I reached out to this company when my fridge died after moving in to our new home. He answered right away and was able to come out within a few hours. After 15 min of diagnosing the fridge he was able to recommend to not repair because of the parts and labor. He seemed knowledgeable and trustworthy! read more

Marcus was awesome. Very polite and informative and knowledgeable. He had a chance to take me for over $600 and was very honest with the situation, saving me over $500. Thank you Marcus for being ethical, something so rare in today's business environment. read more

Excellent customer service very brief and fast and no hassle. He came in later told me the problem and fixed it from there. All it took was half an hour less. read more

From the very firs conversation all the way to fixing my washer, my experience with Matt has been outstanding, he is reliable, nice and very pleasant I highly recommend him. A+++++ service Thank you Matt for everything read more

Our dryer stopped working suddenly and Marcus came the next day to diagnose our problem. The dryer needed a new belt, so Marcus ordered it and fixed it for us within a few days. The service was quick, reliable and professional, thanks so much! read more

Great service and arrived on time. Kept workspace clean and tools organized along with throwaway parts. I hired Marcus to covert my brand new dryer from Gas to LP. Lowes sold me the dryer but would not handle the conversion or disconnect the old dryer since it was LP. I will use Marcus's service again when I need service for appliances. read more

I really enjoyed working with Marcus on getting our freezer repaired. Marcus was very prompt in responding to our request and even showed up earlier for the appointment. Marcus was both professional and very knowledgeable at his job. I would highly recommend him to anyone around the area that needs help with their appliance repair. Would definitely come back in the future if ever I needed another job done. read more

Working with MAT Appliance Repair was such pleasurable experience. Good customer service is hard to come by these days, but Marcus was responsive, easy to work with, affordable, and knowledgable. He fixed our oven quickly and explained the whole process. I highly recommend. read more

I had submitted a Yelp quote request to a few different companies and Marcus at MAT Appliance was by far the best with communication and customer service. He responded quickly and provided text message confirmation of the appointment as well as a call with an ETA. He had availability the next day and was right on time. I really appreciated his shoe covers in our new home. He gave our washer a good cleaning and checked the machine over to make sure there were no other issues. We will definitely be using him again when needed! read more

Horrible customer service and service. They fixed my dishwasher and it worked for a little bit but then it stopped working again. I contacted the company and they came out and said that a couple parts needed to be replaced and that they would let me know when they got them. I ended up having to reach out multiple times since they don't communicate. The first time they said that they would get back to me and they never did. I've still been waiting and I've reached out multiple times more and no response. I ended up just buying a new dishwasher and I'm clearly very unhappy with their services. read more

I called MAT Appliance Repair because my washer wasn't working right, left a message and Marcus was quick to give me a call back and text. I was able to make an appointment with him with no problem. He called me to inform me he was on his way and 30min out the day of the appointment. He showed in promptly and was ready to go, had his tools, he was COVID conscientious, had shoe coverings. He was very knowledgeable about our washer as well as other appliances. Once he recognized the sound the washer made he knew exactly what the problem was. He was very honest about the parts cost and how much it was to fix the problem. I would definitely recommend MAT Appliance Repair for any appliance needs. They are going to be my go to for my appliances. You won't go wrong in choosing them. read more

My dryer burned a belt, contacted through Yelp. Quick response, on time, would definitely recommend.

Had my Samsung washer repaired by this company and I must say I was very impressed by the communication cadence. The cost of the repair was very reasonable and the timeframe was manageable (The earlier the better anytime a washer is down lol). I went off of the previous reviews and sure enough I received a response within minutes of my inquiry with a prompt date for repair inspection. What I really liked is immediately I was informed of: what the issue was, the cost and breakdown of it the timeFrame for repair to be complete I was impressed by the fast and thorough communication and great customer service. I will definitely be using this company for future needs. read more

Marcus was a pleasure to work with. His response time is quick. His communication is excellent with text reminders and courtesy calls with ETA. He was able to come out and diagnose the problem with my LG washer, order the part and return within two days to fix it. He wore shoe covers and a mask which I appreciated. read more

I'm not sure this company is still in business. I called the number and it went to voicemail but mailbox was full so I could not leave a message. I then when through the website and sent a message and never got a response. Then I sent an email and again never received a response. read more

Well worth the price very reasonable. Very friendly and nice. I got a quote from someone else much more expensive. I called this other and we would have had to wait 3 weeks. I went through Yelp and found them got a same day appointment. The repair is going to be a lot cheaper than I thought it was going to be. read more

Marcus was amazing! Respectful, communicative and honest. If I ever need help again, I know who I'll be calling.

Marcus was professional and completed the task quickly. He is the go to for our family for any appliance that may be broken or not functioning properly. I highly and enthusiastically recommend MAT Repair. Call him....you will not go wrong!!! read more

Came right over had my dryer back working in no time. Super professional. Definitely worth calling if you need help right away.

Thank you for your assistance with my washer and dryer! I appreciate your professionalism. I reached out for a service on both my washer and dryer and it went well! I would absolutely recommend MAT Appliance repair to anyone. read more

Marcus was professional and prompt and and gave an honest assessment. Appreciate dealing with a company that you can trust. Will using them again. read more

Fantastic service. I strongly recommend them. Punctual & knowledgeable. I was very impressed and would not hesitate to hire them again.

Marcus fixed our washer and charged a fair price. He knows what he's doing and he's a nice guy! We recommend MAT Appliance Repair.

Marcus was very professional and arrived on time! He diagnosed to the issue with my dryer and showed me what was not working. Found replacement part and returned within 2 days to complete the job. Would highly recommend. Great pricing. Highly professional. Extort knowledgeable. read more

Excellent service! I would recommend to anyone. Fixed my dryer on the first visit. Wore a mask & was very polite!

Marcus was absolutely great! He came within an hour of me requesting service. He was very quick at diagnosing and fixing my issue. I will definitely use MAT again the next time I need service. Would definitely recommend to anyone needing appliance repair!! Thanks Marcus! read more

I highly recommend MAT Appliance repair. Quick response, on time. Respected safety protocols and my home; wore booties. Very professional. He took the time to explain all our options. I'll certainly call him again if the need arises read more