The people at the site were very friendly and accommodating. The office was very clean and I felt…read moreit was one of the better lab experiences I've had. Definitely recommend

The staff at the Elk Grove office is not helpful and rude. Went in May 30th and my 76 year old…read moremother did not have the original birth certificate. That was our fault. Came back on scheduled follow up day a month later on June 20th. They could not find the appointment and said couldn't take us with it. Found it and he then said we were a walk in and had to wait but should come back another day. We drove over an hour so waited. Go to another spot for TSA pre check as this office is rude.

I've been referred to this lab by my dermatologist. Each time I've had good experiences, but long…read morewaits. This could be because I've never had an appointment. The lab asked for a credit card during my first visit, explaining that this would only be used for whatever my insurance didn't cover. A month later I receive an email telling me that my visit was covered in-full by my insurance and there was no need to charge my card. Today when I visited they didn't ask for a credit card at all. Staff has always been super friendly. Location is very convenient. I suggest creating a Quest Diagnostics account online. Once you've done this you'll receive lab results via email. This is wonderful, especially if your Dr. office is slow to call you with the results. Would return again.

My brother, who is developmentally disabled needed testing completed-a specific urine test. I…read morecalled Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience.

This place is like a walk in scam in a box. The owner will try and over charge for every single…read moretest, and will manipulate the test so as to charge double for everything. Zero professionalism, unbelievably corrupt. There are many labs in close proximity to this place that are wonderful, honest, professional and affordable. I'd be happy to share these locations.. Save yourself the stress and pain and the reach into your pockets for more and more money. This place gets less than zero stars. I was able to get my test done in one single payment which paid for the entire 60 days, unlike this scam that was trying to get me to pay $150 every 7-10 days; $150 versus $1,285.00 so you be the judge.

This is a terrible, terrible lab. it's a run down storefront that looks like a pop up shop. if…read moreanyone sends you here beg them to send you some place reputable like Quest or Labcorp. The owner and many of the staff are not trained and do not hold any certifications in blood or sample collection. I had a test taken here and then another one on the same day with entirely different results from Quest that helped to clear my name. It's not worth the risk when you can go some place nationally known where actually nurses and professionals work And follow strict protocols as simple as hand washing. They often don't even have soap in their bathrooms to wash before samples are taken. Don't even get me going on how rude the entire staff is. Run, don't walk to some place reputable.

My wife got sick this winter with flu. Right over winter break on New Year's . Rod was a very…read morehelpful - he replied to my text messages and calls ( since we were on a vacation trip in Wisconsin) . And saw us right away the next day when we drove back. Very responsive and very knowledgeable . Thank you !

Rod is awesome. Very friendly and professional. Highly recommend for COVID testing and quick…read moreresponse.

Friendly staff and fast result! I did a PCR test for travel as well as a free blood test. Close to…read moreO'Hare, convenient location for traveling testings.

Came here for a PCR test before Christmas, I still haven't received any results via email. Two…read moreweeks later with no results, good thing I wasn't going anywhere that I needed to have them. The staff seemed very friendly but if you don't receive the results, what is the point of taking the test?

Aileen was absolutely marvelous She is professional kind and courteous I would highly recommend…read more Aileen and Xpress Pro lab Shentil Mann

Aileen is amazing! She answered all my questions through email beforehand. She was polite,…read morefriendly, and informative, when I got to the facility I was happy to be greeted by her. She was the person that also drew my blood. Best blood draw I've ever had! She found a vein right away and I didn't even bruise! Thank you, Aileen! Xpress pro labs is lucky to have such a wonderful person!

Impressive is an understatement. After having been a patient of this office for a few months I walk…read morein front desk greets me by name comfirms my birthday and tells me I'm ready to go after registering online. Have had other offices ask me my name ask me everything as if they never saw me before. Tired of being treated like a random number. This office has the feel of a small family run business but the versatility of having a large corporate backing to get top notch equipment in the office. Today needed blood & papers for an upcoming procedure. They said they didn't have the papers, my other doctors office gave them faulty info, we left. I called the other office in the car en route another stop, managed to sort them out and have it faxed over to the clinic. Stopped at the clinic on the way home and they managed to squeeze in a few minutes with a nurse to grab the blood and a flash with the doctor to do the paperwork even though I was well past my appointment time today because the other office didn't send the papers to the right office. They'll go above and beyond to get things done if they can logistically handle it. Blood collection was easy and the nurse had my preferred type and gauge of needle, I know what needle my veins are good with because of how many blood drawings and procedural IV lines I have in a year. The overall clinic is a 5/5 except for when you have to do after hours answering service call ins. They tend to be a bit unreliable at getting the physician to phone back but they do eventually work after some prodding. Maybe the company will switch answering service vendors if they see more complaints about answering service problems.

This Labcorp is located inside Walgreens, and there are a couple of kiosks as well as a few chairs…read morein their waiting room. Note that this place opens at 7:30 AM, not 7 AM, and your check-in process won't begin until then. Staff here are super friendly, and they do take their time with you. I just have to commend them that their restroom was super clean (that is, at least in the morning); the sink with soap is located outside of the restroom, though. Walk-ins are accepted, but making advance appointments can help you cut the queue; my recommendation is to go there as early as you can, so you can be in and out quickly. Located in the Glenbrook Marketplace, and there's plenty of parking in the large shared plaza lot. +friendly staff +located inside Walgreens +at the Glenbrook Marketplace +plenty of parking

What a great place ! CHRISTINE IS WONDERFUL! Great patient…read morecare, She made the experience so easy, in and out!

Caring and dedicated! Offers primary and urgent care needs to all. Excellent experience and you…read morewont leave disappointed.

Be careful with the nurse, last time i got my blood drawn i ended up with a blood clot and a huge…read morebruise within a few days. And always make sure she takes it out of plastic wrap, the needle. Other than that they are an okay office.

I just got back from this lab after having to do a drug screen, and I couldn't have been treated…read moreany better throughout the entire process. My collector, Aileen, was not only very kind, but she made me laugh, and she made the situation very calm. She was great to work with and if I ever had to do another drug screen, this is where I'm coming.

Extremely fast service, Courteous staff and very professional office…read more I was in and out like the title. Same day appointment.