I've been referred to this lab by my dermatologist. Each time I've had good experiences, but long waits. This could be because I've never had an appointment. The lab asked for a credit card during my first visit, explaining that this would only be used for whatever my insurance didn't cover. A month later I receive an email telling me that my visit was covered in-full by my insurance and there was no need to charge my card. Today when I visited they didn't ask for a credit card at all. Staff has always been super friendly. Location is very convenient. I suggest creating a Quest Diagnostics account online. Once you've done this you'll receive lab results via email. This is wonderful, especially if your Dr. office is slow to call you with the results. Would return again. read more

My brother, who is developmentally disabled needed testing completed-a specific urine test. I called Quest customer service to get detailed instructions before scheduling the appointment. I scheduled the appointment, followed the instructions, picked up my brother and went to the Arlington Heights office. My brother has a difficult time with medical facilities, so it is challenging to say the least, but with some patience we always get it done-just requires some patience. I was told I needed to take the urine testing box home and complete it there and return another day to drop off. I explained I would prefer to complete it at the facility to avoid further trauma and anxiety to my brother and another trip. Tech repeated needs to be done at home, despite being given different information from customer service. My brother was gagging because he sensed my frustration, but I explained with my help, I could get the urine sample and would prefer to get it done that day. One of the woman even went to the extreme of saying so many people go in and out of the restroom and it may not be as clean as it would be to it at home. I gasped and repeated asking if cleaned after each patient. She replied yes, but concluded it would be better to do it at home. Clearly, we were the last appointment of the day and with my brother being special needs they believed leaving at closing time, 3pm wouldn't happen. I was confident and have collected urine samples for my brother before. I was extremely upset and frustrated because it was crystal clear customer service was not the priority here, but leaving at closing time was. Shame on these three women for turning us away instead of assisting and making life a little easier. I did report to Quest leadership and I hope it is addressed accordingly. I will never visit Quest again after this experience. read more

Went for blood test today. First time at this particular location. Isabella was the most communicative and considerate phlebotomist I've ever dealt with. I really appreciated it. read more

I was seriously injured during a routine blood draw by a phlebotomist named Shah last year. The draw was performed recklessly and negligently. Quest did not reach out despite myself and my referring physician contacting them several times about the incident. I have since pursued other action and am writing this review to inform other patients. read more

I've been to various quest locations, but this is the best by far. It was quick and painless. It's very hard to get my veins and the Technician doing it got it on her first try. It was very clean and professional. I highly recommend this location . read more

Abysmal customer service. Impossible to schedule an appointment. No help available by phone or online. Tried LabCorp, was able to schedule immediately, no wait time, was treated like a human being. Draw your own conclusions. read more

I had an appointment at 9 am. They made me sit for 35 mins waiting with no communication. Don't come here if you expect a timely appointment. Extremely unprofessional. read more

Arrived on time for a 10am appointment this morning. Upon arrival, the door was locked, and another man waiting told us the nurse said she'd be right back. A few minutes later she came back but entered through the side door and proceeded to talk on the phone with someone, who I'm assuming was her insurance adjuster, for 30 minutes about a car accident she was in. I decided to leave after 30 minutes of waiting. When I left, there was 6 other people in the hallway still waiting. read more

Quest has gotten better. The phlebotomist was lovely. Took my blood and had a great attitude. I guess quest isn't so bad after all.

Beware of waiting to be first in line. I was at office 530am they open at 7am then said you need appointment also hard time finding number to call or fax number. Going to use Dr clinic from now on read more

Went in and spoke to a phlebotomist but I didn't understand how my insurance worked so she helped me out briefly and I was on my way. I returned after talking with my insurance in the lobby and began filling out the scheduling touchscreen in the waiting room. An Indian phlebotomist opened the door to the waiting room and stood uncomfortably close to me to stare at the screen as I filled it out. After ten seconds of silence I said "can I help you?" He immediately asked if I was there for a drug test and I said "no" and listed the tests I was there for. He said "let me see what I can do" and went in the back. He then came out and brought me into the back. I mistakenly gave him the form from my dermatologist in addition to my new pre requisition form. He started saying he didn't need them both and I tried to explain that I didn't fully understand and the other woman working could explain to which he took offense and began interrupting me. I asked him not to interrupt me to and he interrupted me to say he was not interrupting me then said sorry. I said I liked the woman better and without any word he picked up my cellphone and form and began walking me out the door before finally handing me my cellphone and said "come with me hunny" and took me to the other phlebotomist. At one point I asked "Sir can I get your name please?" He again came in my personal space aka 6-10 inches for me and said "Shah, sorry." I asked for and received his first name but I was highly uncomfortable with his proximity so I didn't write it down. When he brought me to the other worker she was clearly busy but took time to get my blood work done and make pleasant conversation. She was great but unfortunately Shah makes it a 1 for me. I didn't come to this facility to be called patronizing pet names by a staff member who doesn't understand bedside manner or personal space. Again I will say the traveling worker there did a great job and was quick and efficient while helping to diffuse a very uncomfortable situation. 5 stars to her. read more

I had a pleasure to meet Anna who drawn the blood from my 7 years old daughter. Anna was very professional, making the whole experience smooth and pleasant. my daughter actually laughed instead of screaming. Im very happy and grateful that we've met Anna read more

Worst Quest I've ever stepped foot in. No one greeted me when I walked in, even despite someone coming over to the desk shortly after I arrived. I sat there for a long time before I was acknowledged at all. When the gentleman finally was checking me in, he made a sound and mumbled to himself "that's not good" when he looked at my sign-in time and the time he was actually helping me. It didn't seem that they were overwhelmed with people either - there was only 1 person waiting when I walked in and 1 back there. The thing I can say is the tech that drew my blood was very friendly and gentle. read more

The staff at the site was wonderful. This is not a review on them. Quest results are not digitally connected to NWCommunity Hospital right next door. There is no one available to speak to after a labyrinth of call options to navigate. If this is all you do, you should connect with multiple health record systems. In the future I will use a lab connected to my physician. read more

So I had to get a blood panel done. My doc practices through NW Community, so I figured Quest next door would be a smart option. Verdict: It was a decent option, but potentially costly (tho maybe that's dependent on insurance..). Pros: Making an appointment online was easy and propelled me to the front of the line. My phlebotomist was nice and personable. (Honestly!!1! We discussed the weather, biking the trails, and her post-workout BBQ!) Cons: They put my CC on file unless my insurance (BCBS) wouldn't cover a CBC and Metabolic panel. Q: Am I going to be charged for uncovered bloodwork? A: Maybe. Q: How will I know? ...do I get a bill? Receipt? A: No. Q: ...sooo...How will I know if Quest charges me? Check my CC statement? A: Yeah. Me: Whaaaa? I'm not sure why you can't be legitly billed by Quest.. (And am I wrong to assume that potential disputes may be irksome?) Note: I did end up receiving an invoice via email ($20, MUCH less than their $140 estimate). Too bad cost wasn't clear at the beginning (I'd have also put it on a different card had I known..) but overall a good experience otherwise. read more

Quest Diagnostics - Building - Laboratory Testing Near Me - Arlington Heights, Illinois

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Good experience. Only reason they didn't get 5 stars is that no one is there to greet you, so I just checked in on the computer. I had trouble with the online checkin as they asked for a zip code that I couldn't find on my insurance card. I made an appointment and barely waited 2 minutes before my name was called. Great things were that they were able to stick me on the first try which was painless and the lady was pleasant. They took 5 vials with no issues at all in my non-dominant arm as per my request. Great technician. read more

Much of what Quest corporation advertises with respect to protection in light of Covid-19 simply put is not true. Show up at your appointment time and the waiting room is absolutely full where social distancing is impossible. Register with the QR code provided, the system doesn't permit requesting to be texted so you can wait outside. In the end I was forced to wait outside with a number of other patients but this Quest location failed to call me dropping my reservation. After the waiting room cleared out, basically when they were closing, I was finally able to get in. Notable is that there isn't a receptionist where someone finally looked in the waiting room asking me what I was doing there. At that point they had my register manually and then it asked if I wanted a text message. Yea right after waiting for an hour... Much of this is Quest corporation's problem. Not checking in the hallway is this office's fault. Also not providing sufficient room between seats is also a problem with this location. Additionally if you don't want to be stuck in a little elevator with other people, perhaps a different Quest location would be prudent. In fact maybe because of the fact they simply ignore the situation until some is left at close of business a different location is a must. My recommendation is do make an appointment. Don't use this location. Pick one where you have a street entrance. And certainly don't use the QR code for registration if you want the option to request a text message. read more

Quest has no regard for patient's waiting time or appointments. I made an appointment and showed up 12 minutes early. Their service window was closed so I signed in on the tablet and took a seat. It was now 10 minutes into my appointment time and no one is calling me. I can hear chit chat and laughing inside. I knock on the window multiple times because at this point I can no longer hold for my drug test. Finally someone responds to my knock and opens the door. I say I "I've been waiting and now I really need to use the bathroom..." and without letting me finish, she says to use the building bathroom on the first floor and is about to shut the door on me. I say I have an appointment and point to the waiting screen where my name is listed... so she takes me back. One additional star for Pankaj Shah who was as fast possible getting me in and out. I won't be coming back to this location if I could help it considering making an appointment is useless. read more

Had an appointment at 1:00pm, person at the desk kept telling me to wait, finally left at 2:30 and got my test done in Schaumburg. I don't know what is going on at this office, but they don't care about you at all. Stay away! read more

I visited today and after reading other reviews I was a little nervous. The check in process was excellent and you know at all times how long the wait will be until you are seen because it is posted on a monitor. I had an appointment and was seen exactly at my appointment time. The person who did the blood work was very pleasant, quick, professional and knew what she was doing. It was painless and I was out of the office within 15 minutes. My experience could not have been better. They have definitely fixed the check-in process and everyone was friendly and helpful. Thanks! read more