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    Master Wood Recycler

    5.0 (2 reviews)
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    4 years ago

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    5 years ago

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    Furniture City - Looking

    Furniture City

    (37 reviews)

    Happy to have finally find an Island stool thats adjustable, swivels, isn't online and already…read moreassembled. They are moving from that location soon, so the store had really good deals. The stool was priced $299, on sale for $120. All the stools in the store only had 1 available, but a second one could be ordered if needed. Lots of beautiful bedroom sets, and wish I would have gotten mine from there. I didn't see the type of dinette set I wanted, but they did have some really nice ones, if I weren't looking for a specific kind. Glad I made a stop there.

    They deleted my review from last year, so I'm going to be posting it again. I bought my first house…read morelast year. And we went to this location to search for our new couch being that we only had a small couch from our old apartment. First off we got the wrong couch delivered. It was way too big for my living room size and layout. So right away I called them and they told me that there were no returns or exchanges. I explained to them that this was not the same couch that I ordered and they kept gaslighting me telling me that it was. So I got stuck with a big huge couch that supposedly was modular, but it actually was not. The quality is horrible and terrible. The couch cushions just come out. Thankfully my kids are young so this is kind of the couch that they're running to the ground before I replace it once they're a little older. Please do your research and don't spend your hard earned money here. Go to living spaces or Ashley furniture or another furniture store that does have a return or exchange policy. I paid nearly $3000 for the couch that I wanted only to be delivered something completely different. Then let's not even get into the delivery company that they use. Oh my goodness. As a very recently postpartum mom finding out that I was stuck with a couch that I did not even order. I was so upset. And the delivery guys just kept telling me about how big it was for my space and how if I put it a certain way we would have to walk around the couch to get into the living room. It seemed like they genuinely were just enjoying watching me be upset. I literally had to tell them that they needed to leave my house and they just kept standing there watching me try to rearrange the couch. I had to tell them again that I needed them to leave my house. They were already done setting the couch up and were completely finished with the delivery. I pretty much had to yell at them to get out. It was so weird. All around it was just such a horrible experience. I don't recommend them at all, the hassle of no return or exchange policy is not worth it, the quality is horrible, and the delivery experience just seals the deal to not shop with them. Posting it again because as a 29-year-old with three kids who just bought my first house I was so excited to have my house look the way that I wanted it. So honestly, this couch experience left me so sad. My husband and I work so hard for our money and it definitely tainted my new homeowner experience. I've learned my lesson and have since gone to living spaces. They are absolutely amazing and I will be getting my next couch with them. Buying new furniture should be a happy experience and you should have the option to return or exchange, especially when it's the store that made a mistake.

    Ashley Store - Havalance dresser

    Ashley Store

    (914 reviews)

    $$

    Aby was an AMAZING associate to work with! He was knowledgeable, helpful, funny, patient, and truly…read morean all-around incredible asset to the Ashley Furniture team. As a family with a crazy toddler and a sweet newborn, furniture shopping can definitely feel overwhelming , but Aby made the entire experience so easy and enjoyable. He took the time to genuinely listen to our needs, understand what we were looking for, and help us find pieces that actually made sense for our family and our home. What I appreciated most was that he never made us feel pressured or rushed into a decision. He gave us space to look, answered all of our questions, and when we asked for his opinion, he was honest and thoughtful rather than simply trying to make a sale. You could tell he truly cared about making sure we were happy with our choices. He was incredibly personable, had a great sense of humor, and made what could have been a stressful shopping trip feel fun. Customer service like this is what makes people want to come back and recommend a store to their friends and family. Aby, thank you for being so patient, helpful, and genuinely wonderful to work with! Ashley Furniture is lucky to have you, and we truly appreciate all of your help. We will absolutely be recommending him to anyone shopping at Ashley!

    I decided to give this store another chance, and unfortunately, I regret doing so. I purchased a…read moremodular couch that ultimately turned out to have a broken frame. When I called customer service to address the issue, I was left on hold for 15 minutes before having to hang up without speaking to anyone. The extended warranty company later sent a technician to repair the damaged frame, but in my view, a couch that arrived with a broken frame should have been replaced outright while still under warranty. Instead, I am still fighting to have the defective section replaced due to what appears to be poor quality control and inadequate inventory standards. This experience has been extremely disappointing, especially considering this is the second time I have had issues with this store. Customers should expect better quality, accountability, and customer service when making a major furniture purchase. I would strongly encourage others to consider alternative furniture retailers that stand behind their products and prioritize customer satisfaction. The value simply does not match the price or the level of service provided here. If zero stars were an option, I would choose that rating.

    Mathis Home - Italian leather sectional with 3 recliners

    Mathis Home

    (3k reviews)

    $$$

    Came here yesterday looking for bedroom furniture! This place was huge. Tons of selections but…read moreunfortunately didn't find a bedroom furniture I was hoping for! Looking for something that was all matching from bed frame, dresser, chest & maybe a nightstand. The bed frame was usually missing out of the ones I did like. They were a little on the pricier end too. So deciding to go another route. But I do want to applaud Arnold C, he was super helpful & nice, lead me through the whole process & the gave me space to look through sections on my own so loved that they don't tail you there haha didn't feel any pressure whatsoever. Arnold was great to work with! So if you come here looking for something ask for Arnold C. ! He's the best (:

    We had the absolute worst experience at Mathis. The sales associate rushed us through the process…read moreand ordered an ottoman that did not match our tastes or our couches' style. Then when trying to exchange it, they shooed us away to their tiny customer service department as much as possible. They clearly did not want to help us. The customer service representative would not even leave her seat to greet us or listen to the mistake that was made on their part. Because the item was a special order, even though we were improperly advised (and within the ridiculous 7 day return window), she simply told us no. Mathis will not help you or own up to any mistakes made on their own part. They want you to double check their sales team's work and make sure they order the right things. You know, because that's your job as the customer. Save your time and your money and shop anywhere else. I'd rather buy a cheap Amazon piece of furniture, because they'd at least treat us with respect. This place sucks and I'd give 0 stars if I could. Don't ever shop here. People are pushy, rude, and don't care to treat you like a human being.

    Master Wood Recycler - furniture - Updated October 2026

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