Interesting hearing about the negative reviews. I'm here a few times a week to grab some cigars and they seem pretty nice. Maybe I don't pay attention but then again I don't take things personally. read more

Great customer service....Not..... Did you catch the sarcasm... ruined my day... can't exchange the item that I purchased literally yesterday, I didn't use it just checked if my take can fit and it didn't. Worker was very rude and treated me with not respect what so ever, he tossed it back at me and said no exchange. It's still brand new just without the plastic wrap on it, they definitely lost a customer, 2 stars makes a lot of sense they need to work on their customer service skills. This business is a joke read more

I read the reviews and was a little worried but I just came here for the first time and got excellent customer service. The owner was patient and friendly and I used my atm card and he told me In advance about the charge. A lot of Businesses charge a small fee so It was no big deal to me. They had a lot of products to choose from. I will be going back. read more

Never a problem. Wonderful customer service. Friendly and with a smile. Wouldn't go anywhere else.

Great selection of products and always a friendly greeting. I've become what I feel like is a VIP of sorts, only because they know what I'm there for and usually are reaching for it as I approach the counter. Great customer service!! read more

If I could give a negative star I would... I always came to this spot to get my vape pods and my glass pieces. Last night I came with my mom and we bought two bongs we picked out and he took them and wrapped them without even letting me examine them which I wish I would've done now... when I got home ( I was very careful by the way it was in bubble wrap) I put water in the piece to test out and I noticed a slight drip on the bottom. I called right away and told him the issue and he said I could come in the next day and exchange it because I WANTED THE SAME ONE. I came in and he refused. I was upset since I called them on the phone and he told me to come in. They wouldn't exchange it. Completely rude and blown away with how poor their customer service is. There's a way better smoke shop down the street that has wayyy better customer service and a lot friendlier staff read more

Master Smoke Shop Valley - Broken piece - Tobacco Shops Near Me - Eastvale, California

I am in total agreement with Trevor S. OMG. What the heck is with this man (I refuse to call him a gentleman). He is extremely rude. I went to make a small purchase and after he takes my $20.00, he asked me twice for change and/or a dollar. I guess because he didn't want to make change for me. So, after he gives me the change, he makes a comment something like, "Next time bring change." After the shock set in for a minute, I responded " You really talk to your customers that way?" He started yelling something I couldn't understand and I just exited the establishment and advised I won't be back. NOT COOL AT ALL! If he isn't the owner, I feel sorry for whomever is. He will lose them customers for sure. read more

i called to see if they had a certain coil, cause who is wasting gas in this economy. anywho, whoever answered the phone was rude as hell & seemed upset about life so i wouldn't waste my time there or your hard earned money cause they clearly don't need it lolol. read more

One of my favorite smoke shops ever, they have every single item that you need for your smoking experience plus extra awesome cool stuff.

Bought a juul pod tobacco flavor jus to save a dollar and change, well what a big mistake! They sold me FAKE juul pods, very disappointed, these things anit cheap either read more

Master Smoke Shop Valley - Even the packaging is off which I notice once I open the dam thing - Tobacco Shops Near Me - Eastvale, California

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Horrible. Prices shit. Worker shit. Over all not worth it but if you drive north up Archibald there's one in the papa johns shopping center with supreme prices really nice worker whom is very patient! Me and my fiancé came in here to get a new bong and joint clips and as I asked him to show me the joint clips I kindly asked if he could pour out the cup so I can see them all as I planned to buy every cute piece they had but Scrooge said no and only took 5 of them out and left me without options like huh wtf am I missing something and my partner saw and just said let's get the fuck out considering how empty that store always is being we live 2 blocks away is ridiculous how he doesn't care about how he treat's customers. Oh and the joint clips were $5 a piece like ok price but not a good price either but that other shop was perfect he sold us the same bong we were looking at the other shop for $30 bucks less and not to mention the joint clips were 2 for 5 so you. Now I definitely got all the cute ones and he had noooooooo problems poring them out so I can pick out the ones I wanted !! read more

My favorite Smoke Shop! I always get great prices on my smokes, and there's so much more. I get my incense, lighters, glass, and batteries here as well. The Number One reason I choose this spot over anywhere else is the customer service. They are always happy to see me, greet me when I arrive, answer any questions I might have, and strike up a quick conversation. Of course there are plenty of smoke shops to go to, but I only shop right here. Give these guys a visit and you'll see why I only use Valley Master Smokes! Thanks Guys!!! read more

I currently resided to Chino and definitely needed a smoke shop near by to buy all of my hookah stuff. I luckily found one as I was browsing around the area, and getting familiarized with it. The place is next to Subway. Parking is great. The pricing isn't bad at all, not expensive for those who smoke hookah. They usually as well have specials or deals going on. I not only get hookah here they also sell CBD oil and other CBD products, and Scented sticks with a lot of different scents. My favorite (Sage, Blessing Now, and Honey Melon Dew). Overall, service is great here. Definitely became a regular here! read more

DO NOT GO HERE!! They are a bunch of crooks who sell products that don't work and refuse to exchange or refund two days after purchase. Completely unreasonable and bad business. I suggest a more reputable establishment read more

The gentleman often working here is insanely rude..No patience for customers despite the last time I was in he seemed to be praying; I didn't want to interrupt so I gave him a few minutes to be respectful. Helped a walk in before me, then ignored me completely and proceeded to go back to praying. Always asks for my ID way before it's even time to pay (used to go there fairly often) and then is always argumentative how I pay with my card. I get we live in especially stressful times so I try to extend courtesy to everyone but damn does that dude need to check his attitude. read more

BEWARE! They Charge you an additional dollar to use any type of credit/debit card payment!!!! Think I'll just buy my stuff online from now on. read more

This merchant quickly adds on a surcharge to a debit card purchase. If you are not listening when he is giving your your total you will never know there is an extra charge. It is not written anywhere and no signs. Even after I caught him trying to charge me 75 cents more, I told him it wasn't written anywhere. He looked and also noticed it's not written anywhere. He adds the charge into your totally almost without letting you know. Be cautious when you shop there. I can't trust them anymore as I feel they are trying to take money from me without proper notification. read more

Great service! Always hit this place up when I'm out of shisha, they always give me a good price on the coals and tobac! Highly recommend

Trashy customer service and shitty store policies; treats every customer like they don't have time for them, refuses to take back goods with receipts that haven't been opened yet, and smirks while doing so. Store is organized poorly with goods not placed in the correct price range. Waited for about 10 minutes for the guy to unlock the cabinet with vape juice in it. Never coming back here even though it's the closest shop to me. read more

This shop is great . Best prices from Kratom and cbd products in the city . Huge selection of beautiful glass pipes . I also buy my sage from here if you are into the spiritual stuff . P.s drakes dad (the rapper) comes to this shop . He was inside taking pictures with customers , pretty cool!!!! read more