All of the staff are from Egypt. They are usually cold and generally not friendly, but there is one employee in particular that is very rude and impatient. I've always been very, very nice to him even when he is impolite and insulting. I figured he has some kind of mental disorder. One time I went in there with my Muslim friend, and they spoke in Arabic. This was the first time I ever saw him smile, which leads me to believe that this is situation where he simply doesn't like Americans. I have brought this up with other employees, but he's not working, and they just shrugged their shoulders like they don't care. Whatever the case, they do seem to like American money so perhaps they could at least fake being nice. Unfortunately, this is the only smoke shop within 6 miles of my house, otherwise I would never go back. read more

Was at the car wash and decided to look for cigar shops close by. This place may have some bad reviews but I'm super glad to have still given it a chance. I primarily went in for the cigars which they had a DECENT selection from varying price ranges... they had MY FAV brand... Tatiana and a few flavors too. I noticed they had a pretty wide selection of cigarettes, rolling papers/supplies, and glass items. Also, in regards to treatment the employee(not sure if they were the owner but either way) was attentive and friendly. I was pleased with my experience. read more

Master Smoke Shop - Cigars - Tobacco Shops Near Me - Eastvale, California

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Iv bin coming here for a year or two buying the same things and usually its an older short guy with a mask on and we never talked besides thank you and goodbye. He was rude and had an attitude today because i was asking him when hed get a certain product in again. You see me all the time buying the same thing dude. Tried asking about other ones besides the one he pointed at as an alternative but i said its a little rough on price and he was just like idgaf man choose emotionally aggressively waving at them and he angrily walked away to help some other lady. Buddy if you hate your life so much do something else. So sad. read more

I read the reviews before even stepping foot inside, so I was already aware of horrible customer service. I was in the area and just needed wraps. It says they do not open until 9 AM, the man open the door less than 10 minutes before nine, I got out of my car and I asked him if they were open because it also look like he was cleaning, instead of stopping and talking to me, he walks away and says well the door is open, there was no need for the attitude, when I step inside I asked if they had any wraps, and he points behind the counter. I asked if he had any white owl brand. He laughs and says he does not know what I'm talking about, I let him know. There is an owl on the cover of the package, he still did not know what I meant and before I turned around to leave, I looked up and saw a variety of them on the top shelf, I just wanted to get out of there at this point, I got two of them, which was difficult because I told him which two I wanted, and he kept putting the one back that I wanted. I ended up just getting two that I didn't even want because that's what was in his hand. I am also annoyed at the fact that I could've paid about two dollars for this at another location but paid almost 5 dollars. Just a super awkward encounter to start my morning, I've been here once before a couple years ago, when I first moved to the city, and this was not the same man who had helped me that day, that man was quiet and awkward but at least he wasn't rude like this one. read more

The shop is nice. The selection is big and their products are fresh. That's about all you need from a smoke or tobacco shop. Their cigars looked appealing. The organization is done where everything is easy on the eyes. I just came in for cigarettes and cigarillos. Just wanted to show this place some love since it had bad reviews. I'll be back anytime because I record music in the Eastvale area. Who want smoke? Come here read more

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I went to many shops in the area for a decent selection of cigars and was disappointed. One shop keeper didn't even know the brands of cigars he had in his two tiny shelves. However, I found this place on Yelp and when I got there, they had the specialty cigars I was looking for! The shop keeper was kind, attentive, knowledgeable, helpful. It was a clean and welcoming shop. Considering the slim selections in this area for a good cigar, this place is now my favorite when I'm visiting. read more

Terrible service tonight. I've never experienced someone so rude in this city. My items had a total of $6.20 and only had a $20. The man at the register asked me if I had change. When I said no he immediately started making a fuss, threw his hands up and it sounded like he said "bullshit". I reached my hand back out for my money and walked out. Whoever you are, you need to learn some customer service skills. Do better. read more

the old guy was rude as fuck when i asked him a couple questions. bad vibes there, I will not return.

THEY SELL FAULTY E-CIGGS!!!!! (Hyppe flow, elfbar, etc.) I bought a puff from here and it wasn't the first time it was bad. After being irritated and shopping there for months i finally went back the next day of the purchase to tell the owner it was a bad puff and can i please exchange it. He then gets rude and says he doesn't want to help me. He sees me all the time and knows me so i don't why i was treated like i was lying. I've bought many products from here but after today and first hand experiencing TERRIBLE RUDE customer service to myself and other customers I highly recommend you don't trust what they sell and take your business elsewhere. read more

Would leave no stars if I could . Went to pick out a vape and told the owner icy mint he gave me strawberry banana after I opened it I realized and mentioned he gave me the wrong one, he decides to start getting loud and having a huge attitude making a scene all while I remained calm . Don't go here unprofessional and lack of customer service . Not everyone should own a business and he's definitely one of those people . read more

This spot is horrible went in to get a product didn't work by the end is night, went in to replace it the guy was all butt hurt basically cussed me out in his language as I was leaving, I got the product replaced and it stopped working within a day. Horrible read more

Master Smoke Shop - Battery - Tobacco Shops Near Me - Eastvale, California

If I could give it no stars I would. Needed to replace a friends glass piece my pet accidentally broke. The man at the counter was rude as can be. He seem bothered by me even asking for help. He unlock the the door were glass items are stored and just handed me a piece and seem bothered by me asking to see a different color and shape. Then as I was paying , i noticed the glass piece was chipped he got upset and said "you wanted that one"! Excuse me but I believe if you want customers to come back you must ....A) Greet them! B) Listen to them. C) Not rush them. D)Thank them for their business. Bottom line a business this rude Does NOT deserve my $$! read more

I wouldn't recommend anyone to come to this place. The owner was super rude, and raised his voice at us when all we did was walk behind another person to wait in line. Sir, learn some basic manner before opening up a business please. read more

Learn your products. Don't sell vape products that you have 0 clue about. A customer should not have to take a coil out of their vape to make sure you are selling them the right coil when the make and model of the vape is provided to you. read more

Friendly staff , always very helpful And product stock never running low Anything you need they have w read more

I always go here to buy my smokes and they are always so polite and quick. Love this store!

Yes they are rude and they think I'm going to steal something when. I have $700 shoes on. Came in for a pipe and he tried charging me more than what it's worth he had to go look ag the pricing. Man if I could buy this store I would turn it around in a heart beat read more

This place is a scam DO NOT GO! YOU ARE CHARGED DIFFERENT FROM THE ADVERTISED PRICE. This is the second time it has happened at this place. This time I caught it in store. And argued with the worker. I was charged $7 more than the advertised price of the e-liquid. They hope that you do not notice. You have been warned.... stay away read more

Great spot for all your smoking needs. A variety of zig zag, papers, wraps, pipes, hookah supplies and much more. Friendly customer service.

Horrible customer service. The owner was extremely rude. I've never been treated so poorly. Ended up walking out without buying anything. Don't spend your hard earned money here. His products are subpar at best too read more

First let's start with a stop by every now and then owner is rude I stop by all the time to buy little things here and there but the one time I asked about a bong had trouble picking which one simple asked for price different for both he said "look tell me what you need not what you want you don't know if you want this or that one pick one then I tell you" I said I'm trying to figure out the price so I know which one I want He's been rude on other occasions but if I customer coming in to spend 150 or more at least be helpful Incident #2 walked in asked if he had atm told me "look around does it look like I have one"( rudely said it) then I buy some Dutches had him a 10$ bill said he had no change for 10$? Told me (go next door get change ended up walking out again and bought it at the gas station across In all honestly worst shop ever no type of service i didn't mind it at first but over time and after serval times of coming in I'm done with this place if you need anything go to another shop or the gas station guy here treats you like fucken idiot Don't ask him any questions btw he's just complain try the smoke shop in Norco down the street guy there GREAT awesome customer service real nice not rude at all!!! will have change and won't treat you like shit read more

Horrible attitude. The 58 y.o. Owner/worker told me don't try to bring anything back. I bought a E-pen and it was defective. I went to return it the next day. He said he doesn't care about customers and that he is not going to lose money on this shi!. I told him he sold me this defective e-pen and he says it's not his problem. His is real azzhole and will not be getting any business from me or my friends. The other guy named Tony has been cool and is considerate to customers but it only takes one pos to screw over customers and screw up business. read more

If I could put negative stars I would. Guy that works in there; dude you have to be nicer to your customers. I've been trying to give this place more chances because I live in the neighborhood but today was the last time. Don't come here. read more

Terrible service by the shorter old man. Says he doesn't care what costumers want and refused to get the products we needed for simply no reason. Please stop going to this place so that they can just leave. If they don't like customers then why own a business. read more

This place sucks balls I went in to buy mini blunts and the 2 pac of 6 all we're stale and cracking apart so you now were to go get stale blunts at read more

Masters of STALE!! Do not buy cigarettes here unless you like buying smokes that are over two years old!! After buying two packs here noticed that the date stamp was from early 2015. Had to argue with the guy to get my money as he pointed to a sign all sales final! He admitted during our discussion that he buys the old cigarettes from Sams and Costco when they get rid of their unsold old cigarettes! What a scam and I'm sure people will want to know that you're buying old, stale smokes from this place. Patronize at your own risk!!! read more

I was looking for a flask and the attendant was super rude. I asked for a different flask cuz he showed me a rusted one and he was offended. He has a poor attitude. Skip this place. read more

Always has sweeshers by the box and still .99 not 1.49 like most gas stations now. Accepts credit and debit. Fridge in front has all sorts of random drinks. read more

Super unfriendly staff that look forced to be there, literally had an employee walk in front of me while I was looking at glass so close to the point that he stepped on my shoes, luckily the lord was with him because instead of slapping him upside his head I just left and took my money elsewhere read more

yea - this is a total bullshit listing. it's a residential neighborhood - lists tobacco. nothing but "vape" and weed accessories. do not waste your time or effort on this shit. read more

This place offers great prices and good customer service. Every time I have walked in, I was greeted kindly and was offered help in finding what I was looking for. The place is close by, clean and convenient. Tarek was always a great help and I would spend a few minutes just talking about life with him. Very friendly overall. read more

Short old man does not know California law when I comes to buying glass and hemp wraps as a medical marijuana patient. They're going to be shut down soon! I will not be spending money here even after the realize the law!!! I've been to a lot of different strict smoke shops who still allow me to buy tools to smoke my meds. Glass doesn't have nicotine nor is it a tobacco product. Please inform yourself!!! Your business is going down because of that mans rudeness. He threw my ID at me and told me he "didn't care" after I tried to show him the actual written law!!! So rude. I'll spend my money elsewhere read more

The owners of this store are extremely rude to their customers and the prices are ridiculous. I had to purchase something because of my limited time. I usually go to USA smoke shop on Hamner in Norco. The owner is super nice and its the cheapest prices I've found read more

This shop owner discriminates against who he chooses to check for identification. I'm a 36 year old black/Latino guy and every time I go to the store the owner/cashier checks my ID as soon as I walk into the store. He would not even show me anything without seeing my ID. This last time I confronted him about it, two people came in after me and he serviced them, didn't asked for ID at all. Then he finally acknowledged that I was there and asked for my ID when I asked to see his in-scents. I asked him about it and he said he knew them. Then I asked him do I look like I'm 17 years old and why do you card me every time and stare at my ID for 3 minutes each time. He got upset me! This is Eastvale and we should not allow those who discriminate to have a business in our city. read more

Bought some glass there for 100$ broke the first time I smoked out of it . Didn't drop it , it just busted. Tried to take it back but he refused. Total waste of money.. They don't stand behind what they sell whatsoever. 100% DONT RECOMMEND. read more

The owner is not friendly and doesnt act cool the pieces are real thin only use this place for cigerettes if you want a good shop go to rodeo on etiwanda read more