Very satisfied with Al's work. Called them when I a/c broke on a Thursday, but they were booked and wouldn't be able to get out til the next Tuesday. Knowing I couldn't do without cool air that long, I went ahead and purchased a Coleman system with extra needed parts and had my son in law install it, not knowing I would need another extra part to tap it into the T-stat. This made the unit run like your automobile system. Constant fan running with the compressor kicking in when needed and manual shut off only. Also, I goofed and did not buy the correct piece to allow the air to flow into the ductwork, it only blew out just below the unit thru two air vents. I sat in an RV with my TV on full blast and still could not hear what they were saying. I called Master Pro back and Al happened to be in the park and was able to stop in after his other service call and made a list of what parts were needed. After Al returned a few days later, correcting everything, and wiring into the T-Stat, I realized the original system that blew up had not been properly installed either, as it did blow thru the duct work, but mainly blew out just below the unit, making it loud and causing the intake to pull a lot of the cooled air right back in. Now, with the new set up, I hardly hear the system when it kicks on and even when it runs. The air is only pushed thru the ductwork making the air even through out the place with no more hot spots. With the system not clicking on and off as much as the old system, I also expect this to reflect on my next electric bill. I am so thrilled with the new set up, I actually smile every time I think about it.
Now to remark on the gentleman's review, earlier. As a business owner since 1992, I know for a fact, credit card companies do charge anywhere from 2-4% credit card fees depending on the number of transactions and amount for each type of credit card used. The more transactions/money you do, the better the rate. As a small company, I doubt Master Pro has an extremely large amount of transactions in order to qualify for the lowest rates offered. American Express charges an additional fee as they have to make up for the "no charge" fees to their customers. This is why a lot of companies do not accept American Express. Also, companies have every right to charge more for a part than they purchased it for to help cover the cost of paying the purchasing agent to take the time to look up parts, sit on the phone ordering or even ordering online. This company did not charge you extra and yet you whine about $28 shipping? Jeeesh. If you want to pay the supply house cost, then order it yourself. I can tell you right now, I did the ordering for my stuff and since I ordered the wrong part, was out $90. You cant return something after it has been installed for 2 weeks. I would have gladly paid them extra to do the ordering. If you wanted a written estimate, why didn't you ask for one? Al gave me a verbal estimate of parts and said he would call me when he had the correct total. I told him not to worry about it, if it was within $50 because I wanted the parts.
Anyway, I will definitely use this company again and will also refer them to anyone who asks.
Thank you, Master Pro. read more
