Feeling grateful for a friend's recommendation of DKS for a drain project…read more My 1972 house's foundation and driveway drains let me down hard. Twice in two weeks they were totally overrun in heavy rain; I suffered two floods of 6"+ of muddy silty water in my basement in less than two weeks apart. I went crazy cleaning this up twice!, and then the real fear of "when would it happen again?". These deluge rains seem more frequent and dangerous. Worst in memory per the locals around here. I decided to do a new drainage solution after talking with DKS Contracting. Needed something fast, and they were quick to jump on this task and created a nice impression from initial discussions. At project completion, my impression is: Kyle is unique. There are few contractors that have his demeanor. Its great and rare! He gets how traumatic this kind of issue is. He's professional about the task and consultation. He sizes up the problem, makes a plan, and then gets it done. The quick project result exceeded my expectations. They banged this thing OUT. All I had to do, literally, was move stuff out of the way... I am Invoice #653, and I am a real customer. I'm not related to, connected to, was just recommended to, the DKS team. After this work though, I am now a fan of the DKS team, and will definitely have them on the speed dial for the kinds projects they cover. Thank you Kyle and Barry! Tal

I had multiple things I wanted to have done around my property, and was told (3 weeks ago) that…read more"they would be in the area and would text." Never heard back.

Bob Laudette, owner of James Carboni Plumbing and Heating…read morefor over 33 years, was negligent in fulfilling his contract upon the installation of the furnace on December 3, 2019.  "ALL WORK WILL BE PERFORMED IN A NEAT AND PROFESSIONAL MANNER AND WILL MEET OR EXCEED ALL STATE AND LOCAL CODES."   Obviously he did not inspect the installation of the project on December 3 or he was not up to date on building codes.  The building inspector gave him 3 citations for code violations.The chimney clean out door was cemented ..a potential fire hazard. Contrary to Bob Laudette's explanation, the chimney was serviced prior to installation and given a stamp of approval!  The oil line was not protected properly and would cause a major oil leak if someone tripped over it and dislodged it; the duct work/ bonnet was installed with major gaps heating the basement to over 90 degrees. Besides the citations for code violations, Bob Laudette has ignored issues with the furnace and units: combustion issues with small explosions, malfunctioning humidifier, blower so powerful it rattles doors, oil leaks, filters to keep the blower working properly and to insure quality of inside air malfunctioning, extensive dust, uniform distribution of heat is deplorable with the basement heated at 90 degrees and the upstairs rooms are cold. All this for $7500? Now Bob Laudette wants to come and service the new furnace three months later after he ignored numerous calls in January and in fact cancelled a service call. At that point, I had to call reputable and licensed contractors to check out the furnace but the problems still persist. I contacted other agencies for help.  Consumer Protection who has limited authority suggested I pursue legal representation.  My mother, Amelia Wakely, expected and paid for what she thought was an up to date working oil furnace. Why would anyone keep a lemon; deal with a company who fails to treat a client in a professional manner or not at all; who does substandard work and delivers a defective product and writes they have a great business ethic!  Could Bob Laudette possibly service the furnace in the future if he can't deliver an up to date American Standard working furnace now? My mother wants her money returned, the furnace and so forth removed, and the mess they left cleaned up. Bob Laudette did not install a system free of charge out of the goodness of his heart. Lastly, my mother's health living under these conditions has deteriorated since the furnace was installed December 3,2019 . With the pandemic, the directive now is to shelter in the safety and comfort of your home. The safety of her home is a health hazard. How insensitive Bob Laudette is to suggest this is a frivolous matter! Hopefully our experience will save someone from grief in the future! Photos supplied upon request!

So far so good. They are responsive. They will price job out the 28th and if all goes well they…read morecan do the job. But that being said the girls in the office have been great with communication ! And I appreciate that ! I'll write more after the 28th. But so far. 5 stars !

I became a customer of LeBeau back in the '80's when Fred owned the business. When Kemmie took over…read moreI remained a customer and was always pleased. A couple weeks ago I called because I had some issues. It was a Wednesday and I was told they'd get to me that Friday or Monday. No one came on Wednesday so on Monday morning I called to see if/when they might be coming. I never got a return call and they did not show up. The following day I called a different number and was asked to leave a message. I did. I asked that someone call me to make arrangements. To this date I have not received a response. It's my understanding that a company in Putnam has bought LeBeau. They are doing a horrible job and I will never contact them again.

Called Bill on a Sunday morning about a growing water stain in my ceiling. He was at my house that…read moreafternoon and was able to assess and complete the fix in a very short period of time. We were very happy with his customer service and professionalism. He is definitely our new go to plumber in the area

Prompt, good service at a fair price. I highly recommend Bill for your plumbing needs.read more

Connunicaroom was great, service technician was punctual, and let us know status throughout. They…read morehad to refer us to a well specialist as the project was more well related. we will abs use Plumbums again

Jim was very professional & responsive. Excellent job. On time and completed the job to complete…read moresatisfaction. We look forward to working with him again! Cheshire CT

Got an inspection done on my tank by Devan, he was great! Clean truck was impressive, explained…read moreeverything well, very thorough. Gave me an honest opinion on the septic tank and didn't try to recommend the most expensive things. Everything he did was in my best interest. Highly recommend using Drainworks.

They replaced this short section of plastic pipe for $1150. I asked the tech in shock what they…read morecharge per hour. $700 was his answer. It was leaking so I had them do it since they were already at my house. So if you don't mind paying more than you'd pay your Dr or Lawyer then have at it.

Vinny came by and fixed our leaking shower in a little under 3 hours. He was very nice and did…read moreexcellent work. It's a bit pricy, but I'll pay for quality work.

They came on time ( same day service). They did a very good job…read moreVery pleasant. I would definitely recommend them

High quality customer service! They were responsive and had the part in stock needed to fix the…read moreproblem the same day. They were professional, respectful of the property, and courteous. If you live in plainfield and need a plumber give them a call!

Happy I called they did a great job they came quickly and were competitively priced good to have a…read morelocal plumber. We'll call again.

Had these guys recommended to us to come unclog a kitchen drain. He asked to come early but still…read morearrived an hour late, started ripping apart the drain without a bucket to catch the water and then laying the nasty dirty pipes on our 6' long woven kitchen mat, rather than a blanket, a paper towel or even the tile floor. The snake did not work and actually got stuck for awhile but that's because the pipes were very bad & could not be unclogged as it was legitimately bad 70 yr old galvanized pipes completely corroded and blocked. So, after multiple methods & tries, I agreed that we needed to replace about 10' of old galvanized pipe with PVC and the basic older PVC drain components under the sink. Understandably, they could not come back until the following day since the scope of work had changed. The actual plumber (very nice guy, decent work, but VERY MESSY) scheduled his return for 8:30 the next day, and estimated 4 hrs of work for $1,100 + materials, tbd. As we were left without a kitchen sink, since he got us in for the next morning & was recommended by a friend and fellow plumber, I agreed to the high labor estimate, knowing it there was a chance that it could take more than 4 hrs and signed for the labor, while my wife spent 2 hrs that night cleaning our kitchen mat from drain grease. Next morning, I had to go to work so my wife took the day off. Midmorning, I'm getting texts from her asking for his number as no one had shown up and I had not heard anything. Again, over an hour late, but shows up and gets the job done in about 2.5 hrs. As he's leaving, he asks for almost $1,500. She says, ok, please just give me the break-down for the materials. He has to call the office, puts my wife on the phone with the brother who refuses to provide an itemized list of material costs. Plumber leaves, wife pays the agreed upon labor charge of $1,100 for 4 hrs that took 2.5, no questions asked. Wife says she will pay materials, even marked up materials, if she is given a breakdown (again, this was 10' of 2-1/2" PVC and a few fittings). Mind you, I'm an Executive Construction Project Manager for nearly 20 yrs. I receive an email with a list of random items, no prices, including boxes of rags, latex gloves, boxes of glue, etc. I tell wife to get a real breakdown before settling after already paying the inflated labor cost. My wife then receives a barrage of texts threatening escalation unless "agreed upon" material costs are not paid...but no materials were agreed upon and they refused to provide material details. I get out of work and start receiving the same texts...for hundreds of dollars of materials that they refuse to itemize. On top of that, the mess left was insane and I later found he left a 6" piece of old nasty piping in the wall that I had opened up for them, stinking up the bsmt, dripping old grease down the walls. Never again...talk about choosing their battles Talk about choosing your battles...and knowing when to stop arguing with customers.

P&M Plumbing is a resident of Connecticut! Paul promised me a great quote! Follow-ups to my initial…read moreinquires were prompt.