Staff is always attentive and pretty prompt! I'm always in and out of there like swimwear lol,…read morecheck this place out!

This place is so dope, they have EVERYTHING you could ever want. Super wide selection, rows and…read morerows and more rows of inventory. I purchase "Zyn" pouches from Europe, I prefer the European ones as opposed to the Murican ones. Tons of cool snacks from overseas, exotic energy drinks & sodas. Slate gear, bad ass Nike shoes, old school graffiti gear. They have it ALL, all the things. Huge fan of this store & the guys who work there are great dudes. Will definitely continue buying my vices there!!

I've been coming here for years to buy Kratom - as a regular consumer, I can confirm that this is…read morethe only smoke shop in SF that consistently has a good quality product AND a wide variety of items to choose from. (If you're looking for a specific Kratom recommendation, the 1836 Rise & Grind powder is great) The owner and staff are always super nice too. 10/10 highly recommend!

I met with Sam the other day because I had to buy a battery. Since I had such good service buying a…read morebattery from another representative from the store, I came back. I noticed that this place will provide excellent service and make sure that you're happy. When I met with Sam, the battery costed $30. I realized he had only charged my credit card for $3. I thought I would leave a nice review as I feel like they offer customer service excellence. Thank you!

Great place, Helpful Staff. Even pricing is decent. Each time I have been in, I always have needed…read morehelp and there always is a friendly face with an answer. Must be a good place to work!

Sign reads "Tobacco & Cigars Hut" but they're one in the same!…read more Joseph is extremely helpful and will make sure you leave with everything you need. I came in wanting just a new filter, and was happy to see that they had a variety of different colors and types. Joseph helped me pick one out that was my favorite shade of purple. I ended up leaving with 3 new oils, I highly recommend the apple and triple berry, and a new battery pack too. They offer you a $4 discount if you buy 3 oils or more. The customer service here is worth the prices. I'll definitely be coming back.

Excellent! They had a great selection of items, customer service was on point, and the prices were…read moregreat as well!

These guys are simply the best. Always so nice and helpful. I would alway support and recommend to…read moreanyone one 1000%. Round to be one of their few first customers. Cheers fellas!

These guys are literally the most over priced smoke shop of all of Livermore and extremely rude…read more I'd avoid this smoke shop like if it was Covid. Smokezilla is a way better smoke shop better products for cheaper! The owner is just a rude sarcastic owner who charges 50 bucks for flavor vapes?!? Insane?!?!

I like this place. I always get my weekly lotto tickets here…read more The service is always pleasant and helpful. But... The thing I like the best is I like to buy different butane lighters for my cigars. This place has the lowest prices for Zico and Scorch brand pocket and torch butane lighters. Check it out, you won't be disappointed. Thank you.

So we sat in the car enjoying our freshly swirled fro-yo and people watching…read more Right next to TCBY is this Cigarette Shop. Tons of people rush in and out like they were heroin addicts. Like they don't know smoking is legal and they can take their time. Needless to say it was quite amusing to watch this. Through the glass we could see that the shop had a large variety of smokes, a whole shelf dedicated to candies and chocolates and a cabinet with Zippo lighters. The guy at the counter smiled a lot at the customers... ) ( _ ___________ ) [_[___________#

.... purchased a novelty lighter (all the way from San Jose)and it broke the next day... I was…read morebummed bc I wasn't driving to Livermore again any time soon... so a month later (today) I happened to be in the area and told Haj what happened. I didn't have my lighter to return or exchange and was told they don't do that anyway, but since i came from San Jose not only gave me a discount but also threw in a can of fluid for it. it was really a pleasant surprise. and nice to be appreciated as a customer. thanks again Haj!!! #exceptionalcustomerservice #definitelydidnotmissclassthatday #Hajpaylesscig

Love this spot, top tier quality items! Unlike other spots I've been to, everything is legit not…read morefake

Sitting outside the shop during posted hours and no one is here. I suppose they open when they feel…read morelike it?

I have ordered cigars from The Cigar Store since 2018. While I am far from their largest customer,…read moreI find their online site to be easy to use and their cigar prices generally lower than I found elsewhere for the select cigars that I enjoy. This past summer, I ordered my favorite cigars and incorrectly entered the wrong zip code but the right address. This caused a shipment problem where the cigars went out to an address that did not exist at the zip code I gave. I tried to redirect the cigars while they were en route, but the shipping service only allowed the original shipper to make changes and the cigars where returned to The Cigar Store's fulfillment center. I contacted the company and asked if the shipment could be resent to the correct address and zip code. It took a couple of emails but within a few days Robb at the Company said they would be resent. I thanked him by email. Now it took a little while to get the cigars resent and the Company was a little slow in responding to emails asking when it would be resent. But in the end, they delivered and I was grateful. I think the company should have better coordination with their fulfillment center and perhaps a little better follow-up on customer inquiries, but they did fix my mistake and were true to their word. I will use them again. Thank you Robb.

Deceptive practice! I ordered a bundle with a Conneticut wrapper, assuming it will be like the…read morepictures on your website. A light creamy Conneticut wrapper. What I received was a wrinkled old Maduro wrapper. Your customer service told me basically live with it because that's what I ordered it. Horrible company.