Staff is always attentive and pretty prompt! I'm always in and out of there like swimwear lol,…read morecheck this place out!

This place is so dope, they have EVERYTHING you could ever want. Super wide selection, rows and…read morerows and more rows of inventory. I purchase "Zyn" pouches from Europe, I prefer the European ones as opposed to the Murican ones. Tons of cool snacks from overseas, exotic energy drinks & sodas. Slate gear, bad ass Nike shoes, old school graffiti gear. They have it ALL, all the things. Huge fan of this store & the guys who work there are great dudes. Will definitely continue buying my vices there!!

I've been coming here for years to buy Kratom - as a regular consumer, I can confirm that this is…read morethe only smoke shop in SF that consistently has a good quality product AND a wide variety of items to choose from. (If you're looking for a specific Kratom recommendation, the 1836 Rise & Grind powder is great) The owner and staff are always super nice too. 10/10 highly recommend!

I met with Sam the other day because I had to buy a battery. Since I had such good service buying a…read morebattery from another representative from the store, I came back. I noticed that this place will provide excellent service and make sure that you're happy. When I met with Sam, the battery costed $30. I realized he had only charged my credit card for $3. I thought I would leave a nice review as I feel like they offer customer service excellence. Thank you!

I really like this place! Although it does not allow you to try flavors before you buy like a Vape…read morelounge it is a really great place to go for juice, mods, or any other Vape related accessories. Also you can Vape inside with your own Vape which is cool! The owner is the guy behind the counter I believe and he vapes all the time LOL. I found this place on yelp and noticed that they had a crazy big selection of juices available for sale - especially ones that I have never been able to find in stores in the bay area like steep pop deez, crackerjack flavored E juice. Today I just tried their owner recommended flavor of aegis called ruthless which is a coffee tobacco flavor and it is absolutely amazing! their selection is huge and their prices are reasonable. They even offer a stamp card where you get free juice after 10 stamps. The man behind the counter was extremely helpful and very knowledgeable about Vape's and how they work and was able to help me figure out an issue with my Boyfriends vape and that the juice we were using was expired. This place is dope I highly recommend it!

Great place, Helpful Staff. Even pricing is decent. Each time I have been in, I always have needed…read morehelp and there always is a friendly face with an answer. Must be a good place to work!

Excellent! They had a great selection of items, customer service was on point, and the prices were…read moregreat as well!

These guys are simply the best. Always so nice and helpful. I would alway support and recommend to…read moreanyone one 1000%. Round to be one of their few first customers. Cheers fellas!

These guys are literally the most over priced smoke shop of all of Livermore and extremely rude…read more I'd avoid this smoke shop like if it was Covid. Smokezilla is a way better smoke shop better products for cheaper! The owner is just a rude sarcastic owner who charges 50 bucks for flavor vapes?!? Insane?!?!

I like this place. I always get my weekly lotto tickets here…read more The service is always pleasant and helpful. But... The thing I like the best is I like to buy different butane lighters for my cigars. This place has the lowest prices for Zico and Scorch brand pocket and torch butane lighters. Check it out, you won't be disappointed. Thank you.

So we sat in the car enjoying our freshly swirled fro-yo and people watching…read more Right next to TCBY is this Cigarette Shop. Tons of people rush in and out like they were heroin addicts. Like they don't know smoking is legal and they can take their time. Needless to say it was quite amusing to watch this. Through the glass we could see that the shop had a large variety of smokes, a whole shelf dedicated to candies and chocolates and a cabinet with Zippo lighters. The guy at the counter smiled a lot at the customers... ) ( _ ___________ ) [_[___________#

.... purchased a novelty lighter (all the way from San Jose)and it broke the next day... I was…read morebummed bc I wasn't driving to Livermore again any time soon... so a month later (today) I happened to be in the area and told Haj what happened. I didn't have my lighter to return or exchange and was told they don't do that anyway, but since i came from San Jose not only gave me a discount but also threw in a can of fluid for it. it was really a pleasant surprise. and nice to be appreciated as a customer. thanks again Haj!!! #exceptionalcustomerservice #definitelydidnotmissclassthatday #Hajpaylesscig

I visited Discount Cigarettes & Cigars today due to needing to find some good cigars to handout to…read moremy close friends once my wife gives birth to our son (any day now). Having done my research I learned a few things... 1. You must buy cigars to give out when the baby arrives. (The birth of your child only happens once) 2. You should never hand out cheap cigars. (If they don't smoke it then it is pointless and you don't want your friends to tie poor quality to the birth of your child. It's a celebration) So I needed to get the low down on what a quality cigar should be and what was important to the connoisseur. The gentleman that owned the location just had a child as well (a boy named Elias - my apologies if I misspelled). He being an aficionado took the time to explain the differences in tastes, color and burn (how long the cigar should last). He asked what my budget was and how many people I would share with. Once we figured out the math he produced 12 Rocky Patel - Edge Robusto Corojo he said that they are quality cigars for reasonable cost. He then gave me a nice wood box to put them in and gave me (for Free) two cigar cutters. I left feeling we got great value and excellent service. Now I just need to wait for my son to show up. I hope this helps anyone looking for the same education I received when searching for answers.

Love this spot, top tier quality items! Unlike other spots I've been to, everything is legit not…read morefake

I have ordered cigars from The Cigar Store since 2018. While I am far from their largest customer,…read moreI find their online site to be easy to use and their cigar prices generally lower than I found elsewhere for the select cigars that I enjoy. This past summer, I ordered my favorite cigars and incorrectly entered the wrong zip code but the right address. This caused a shipment problem where the cigars went out to an address that did not exist at the zip code I gave. I tried to redirect the cigars while they were en route, but the shipping service only allowed the original shipper to make changes and the cigars where returned to The Cigar Store's fulfillment center. I contacted the company and asked if the shipment could be resent to the correct address and zip code. It took a couple of emails but within a few days Robb at the Company said they would be resent. I thanked him by email. Now it took a little while to get the cigars resent and the Company was a little slow in responding to emails asking when it would be resent. But in the end, they delivered and I was grateful. I think the company should have better coordination with their fulfillment center and perhaps a little better follow-up on customer inquiries, but they did fix my mistake and were true to their word. I will use them again. Thank you Robb.

Deceptive practice! I ordered a bundle with a Conneticut wrapper, assuming it will be like the…read morepictures on your website. A light creamy Conneticut wrapper. What I received was a wrinkled old Maduro wrapper. Your customer service told me basically live with it because that's what I ordered it. Horrible company.