Jorgie was very nice, my son car supposedly had a coolant leak, he checked it out and said that…read morecouldn't find anything wrong with it, didn't charge us and said to bring it back for break replacement,

Jeco was a pleasure to deal with. He charged a very reasonable price for a water pump replacement…read moreand Finished the job when he said he would. I would highly recommend

Fast, friendly service…read more Cristina (sorry if I just misspelled your name!!) is an absolute Saint, and should be patronized. I literally get my oil changed just to see her smiling face - once every 10,000 miles ;) In all seriousness-- it takes much resilience to deal with car-specific needs/issues and questions Day in, day out. The staff here is super kind, and has my business 100%. Would LOVE it if you could do State Inspections - is that in your future!?

This place is a nightmare. It is under new management an owner name Jeffery. He is very rude. I…read more gave instruction to front desk on how to start my car ( deactivate alarm ). When i got my car back they put 5w 30 oil in my car, Engine and owners manual says 10w 30 oil. When i got in my car it did not start. Jeffery asked that i get my car off his lot cause he did nothing wrong to my car. He refused to take resposibility. Please no one go there. They do service contract for the car dealer cheverlet across the street. A regular customer trying to get a good oil change will get the same difunctional service as did. If you value your car dont take it there. Not iam paying for towing and repairs for starter as well redoing my own oil change. I paid for oil change but received nothing but more repairs to may car. $$$$$$$$$$$$$$$ dont derserve ant stars Jacqueline

My family has been going to Bert's for years. The professional manner, the team and Bert himself…read more Have always been a positive environment. Great place to get your car repairs done, on time service.

I've been going to Bert's since 2004 (exclusively), and have sent dozens of people over there - it…read moreis exceedingly difficult to find a decent mechanic who wont' rip you off, and even more difficult to find someone who talks and treats you with respect. I've taken my car there three times and told nothing was wrong, no charge (where else are you going to get that???). One (rare) time I took my car there and they put the left-sensor on, when the right sensor was the malfunctioning one - again, fixed no charge. Yes, a mechanic is going to be expensive, but taking your vehicle to someone disreputable is going to be even more expensive. Bert's has been family owned for 60+ years, and there's a reason - he takes care of his customers, AND their vehicles.

Sept 2018, I was in an accident which completely demolished the driver's door of my Audi sedan…read more When my insurance haded me a list of possible repair shops I was overwhelmed. I chose US-1 Auto due to its proximity to me: it turned to a better choice than I thought. US-1 Auto is a small family owned business which still does work in the time honored way of labor intensive thoroughness with a meticulous attention to detail. With a late model Audi, it not just about repairing a door. The drive systems, safety systems, even the emergency braking are integrated into one AI unit. Essentially the car had to be partially rebuilt. US-1 Auto complete rebuilt the door - right down to it being able to swing completely closed with a single finger push. The paint work is literally flawless even under differing light. They worked with Audi to purchase and install authentic Audi parts and had the systems reprogrammed at an authorized dealer. When this tiny repair shop was done, the car performed BETTER than before. There is something to be said about the "old-fashioned" way of performing a task with exhaustive attention to detail. US-1 Auto understands this and the apply that principle with fervor.

entrusted ted and steve to sell my fiance's vintage '59 ford after john passed away in 2022.i would…read moreeither see ted socially or either talk or text with him around 3 times a week. i always had several doubts and questions about how he was handling this possible sale...but the smooth talker always had an excuse to appease me ( i'm 82 years old) after years of frustration we ran the vin # and learned teddy sold this car without my knowledge 18 months before. despite coming to an agreement...after police involvement... concerning the amount he owes me...i have only received a small partial payment. the second payment was promised on oct 1st and of course all i got were lies and excuses. ted has consulted with a lawyer and i wouldn't be surprised to learn that they figured out an angle to not pay me the remaining balance 0f $ 20,000.00 which he promised to pay me . thank goodness i have tape recordings etc. to prove it. it's just very sad to be in this position of being conned by a supposed friend at this stage of my life. i need this money...which is a fact that teddy is aware of. in response to steve t's reply; firstly....us auto was the people who serviced this car on several occasions and you were totally aware of it's mechanical status. secondly...prior to john's passing he called his attorney and asked him how to ensure that the car was left to me. carl told him to sign the back of the registration...which he did...and i have a letter from this lawyer confirming the conversation. thirdly you came to my house on sept 1st with the first payment and as you know i wrote the balance due\ of $20,000 on the receipt and you then assured me that i would receive my next payments on oct 1st...which never happened, fourthly...selling the car without telling me...and pocketing the money is totally illegal and you know it. i asked for a bill of sale and the name of the buyer and ted refused to give it to me...but i am working on getting it. oh yes i am sure that you have ways to produce receipts for repairs that for repairs whether they were done or not. in fact 18 months after the car was already sold and i was clueless your father was telling me he needed to replace the engine. even though the nrpd supervisor said " we know about this guy" i still tried to handle this matter in a quiet and business like manner. unfortunately you have not kept your side of the bargain and obviously attempting to weasel out of our agreement please stop trying to make it look like i am the problem and you are the good guys. the facts will prove that you are the ones who tried to defraud me. To repeat myself you and your Father sold the '59 ...never told me...hid the money in your bank account for over 18 months until I found out. Maybe you were hoping that because I was having serious heart issues and am 82 years old that I would die . Can't prove it...just wondering. BTW.I HAVE TAPE RECORDINGS RE: OUR FINANCIAL AGREEMENT.WHICH ARE TOTALLY ADMISSIBLE IN A NYS COURT OF LAW. FROM OCT 2023 TO NOV 2024 Us Auto listed the '59 with the same VIN # for $ 39,995.00. The car was sold in 2024. Does that sound like a car that was in poor condition despite your trying to convince me that it wasn worth anything ??? Trust me...it takes a lot to get this upset...but after 4 years of listening to your stories and excuses I believe that I am entitled to " speak my truth "

My dad and I are on a road trip to see my 89 year old grandparents and found ourselves with a flat…read moretire. I called here and Chris immediately kind and friendly on the phone. He told us he could get the tire fixed in an hour. In 40 minutes, we were out the door with a fixed flat and on our way. The entire staff that we interacted with while waiting were awesome. Price and service overall was top notch. Highly recommend!

I was quoted $280 per tire total "installed" over the phone for Michelin tires. But was charged…read more$327 per tire total when actually paying at the end. Mavis was $227 for the same tires without installation but Tire warehouse was better quality service. place is also good for folks who just got towed or got a flat tire. I asked for at least near or close to matching pricing with Mavis but not much of a positive response

I'd give it 0 stars if I could. My Subaru needed a new harness for lowbeam headlight, was not…read moreinformed by the garage that the fee for them checking it would be $170 because of the labor of them taking out the battery to do so. I told them to put the battery back in because I could go somewhere else with better rates for the same job, I was then told that would be counterproductive since they were already charging me labor for them checking my lowbeam. So, for a left headlight harness change I was charged over $300 dollars. As a woman I feel fully taken advantage of. I was told they would call me with an estimate before they did anything, unknowingly, did not know the charge of Labor clock was already ticking. If you are looking to come to this garage, you will be charged $170 before anything is even touched on your vehicle.

Needed an inspection on my lunch break and these guys were the only place I could find that could…read moredo it almost immediately, and be done in about half an hour. Everyone was friendly and professional, I was impressed!

I love this place. They get the job done, no time wasting. Jack is super easy to deal with.read more

I needed to get my car looked at on a Friday morning after a brand new battery died. I suspected a…read moreparasitic draw or some electrical short but needed a professional to confirm. After calling around to various repair shops nearby, Jack's Automotive won my business by assuring me that my vehicle would be received, reviewed, and issues resolved quickly. Nothing about that assertion was true. After the initial phone call, communication from staff and ownership was abysmal. After the third business day of not hearing from anyone at the shop, I called and politely requested a status update. No updates. Nothing. It was as if I had to remind them my car was on their lot. On the fifth day with no report, finally I was begrudgingly assuaged (not very convincingly) that someone would call me by EOD to finally provide a vehicle assessment and potentially review repair cost with me. Unfortunately no one ever did. Needless to say, after waiting six days and finding out my car still had yet to be diagnosed, all confidence in the competency and professionalism of this establishment vanished. It was only after I told them I wanted to take my car elsewhere that "work" was actually completed by their team. Oddly, it took less than two hours after I said I wanted to take my business elsewhere for them to tell me my alternator needed to be replaced. At this point I continued to play along with the charade just to see if I could get an estimate for repair cost. However, it was not a revelation to find out even that was too much to ask. I was repeatedly told that an estimate for cost would be rough at best and in a ballpark and that could be (and would be) more. Honesty, transparency, and being forthcoming with information are clearly not present nor practiced by this business. Yeah, ok... I've digressed. My spidey-senses had been on high alert for several days already and this was the last straw. It took them 6 days (5 business days) and as many phone calls to finally provide the highly dubious diagnosis of an alternator replacement that they couldn't (would not) even price out. I quickly paid the $200 invoice for the non-existent work performed on my vehicle and got out of there as fast as I could. I'm grateful that's all they were able to swindle me for and nothing more. Fortunately, soon after I went with another nearby repair shop who came highly recommended. The experience was night and day. I'm grateful to report my car's electrical issue was finally and rightly fixed. Oh, and wouldn't you know it, surprise, surprise... it was NOT a "bad" alternator! In summary, considering the level of incompetence and rudeness incurred while dealing with Jacks Automotive, I've been compelled to warn anyone considering using this business. AVOID TAKING YOUR CAR HERE AT ALL COST!!! I would highly recommend looking elsewhere for reliable automotive repairs. Negative reviews like this come from real people who've had real world experience. Do yourself a favor and learn from our misfortune.

I own a GV70 Genesis, my tire light went on I brought it to Genesis service department, they saw a…read morenail in tire, they recommended i bring it to JK's Auto Service on Fulton Ave. I explained my situation to the owner, he got my issue resolved within 15 mins, had his mechanic come out and put a plug in my tire and he then checked tire pressure in all my tires. I would highly recommend this auto service/repair place. Owner was extremely nice and resolved my issue quickly.

Great service with excellent communication. The work was completed expertly and fast.read more