Got quote from large brand that advertises a lot on TV and this was a much better price (by nearly…read more2/3). This was on a Porsche and rock chip repair looks great. I didn't want to buy a new windshield because my vehicle is over 20 years old with antenna in the glass. Highly recommend!

I had windsheild replaced here, they damaged my roof liner and left an awful mess all over my dash…read moreboard. I left a Facebook review for them and the response I got was being called a liar and ignored. seems from their response they didn't follow their own protocol which explains the service I received. I am not able to post pictures so I will copy paste the interaction. My post- "I took my truck to them last year, not impressed, they didn't clean up at all left a mess all over my dash board. And weren't careful, nicked my roof liner and such. Didn't say a word. I picked up after hours so I couldnt talk to anyone. Until Monday. Nothing was offered to compensate just a sorry it happens." Their response-"We're sorry to hear you had a negative impression. We reviewed our records, but we weren't able to find a customer file that matches your name or the details you shared. We'd be happy to look further into it if you're able to provide more information. Additionally, we don't offer after-hours pickup--our process requires a signed release and payment before any vehicle is returned to ensure everything meets our customer's expectations. We make it a priority to treat every vehicle with care and to leave it clean and properly finished before it goes out the door. We prioritize every customer interaction. We want every customer to be happy they choose Novus!" My last response they didn't acknowledge-" NOVUS Glass of Longmont it was 3/7/2024. Chevy Tahoe. And as offended as I am by the implication of being a liar, I assure you my truck was picked up after hours and guarantee you have no signature from me for pick up, I spoke to no one in person but do retain proof of work. that being said this is an instance that has bothered me and when looking for another windshield recently and remembering this experience, felt it necessary to write my review. The fact that you would imply me lying about the situation further supports the service I received. If I were to provide proof of this interaction are you offering some sort of compensation or are you simply trying to disregard my review?" Clearly not accountable and unwilling to even communicate about the issues I had. I would never recommend this location due to the issues I received and the lack of concern/acknowledgment.

Scott was very friendly, arrived early, and did an excellent job. The pricing was competitive, and…read moreI appreciated that Scott could do mobile calibration along with the replacement at my home. The whole process was very smooth, and I will use Pure Auto Glass again if needed.

They did a great job! I appreciate the ease of scheduling, communication, and excellent service!read more

The Johnstown/milliken area roads have been under construction for so long! I recently purchased a…read moregood quality glass cleaner and found multiple chips. One had a small crack forming. As the seasons change it's imperative to get this all fixed! I was told to put clear scotch tape over each spot to keep any moisture, condensation etc from seeping in. Everything was repaired in short order and I am very happy with the timeliness of the response and the integrity of the company! I also appreciate that it's a local small business that gives back to the community.

I called Dewey in the morning and it was fixed by the afternoon I wouldn't hesitate to call this…read moreguy again!

Very competitive pricing to replace a seal around a window. One of the few companies who would use…read morethe seal I already bought and not make me replace the existing glass (with tint) to do the job. Would highly recommend!

They arrived early and did a good job. I would refer my friends and use them in the future.read more

Friendly, fast and efficient : Broken side window Thursday…read moreat 5:15pm. Appointment made Friday morning at 8:15am, In the shop at 2pm out by 2:45pm. Quality work and great service ! Thank you! Oh and the estimate was exactly correct !

Had a rocket hit my windshield. Went there same day they had it fixed in 15 minutes. Great customer…read moreservice too.

Erik is amazing! So helpful! He helped us with our problem and very supportive and went above and…read morebeyond to help us find a quick solution!

I went in to the Longmont location with a windshield chip. I am very dissatisfied with the…read moreresults. There is still a pit in the glass. I watched a DIY on Youtube and the result was far superior. I am asking for a re-do.

I made an appointment online, it was easy and able to make it within next few days. I was given a…read moretime frame from noon to 5 pm, received text message alerting mee to name of technician and that he'd be arriving in 15-20 min, which was approximately 12:20 pm. There were add ons placed onto my order which made our repairs, more than I anticipated on paying. I was able to make the necessary changes, repairman was able to update my order and only needed to pay my automobile insurance deductible. The repairman was able to replace my windshield in about 30 min, it was an expeditious replacement process and would recommend using them again.

The manager and his team went above and beyond to help me. Their attention to detail and superior…read morecustomer service not only made me loyal to their business but, truly, restored my faith in humanity. Thank you for your kindness and service.

Had some difficulty with getting the tech here but once we worked through that the replacement was…read moreexcellent. If there were not 2 reschedules it would have been a 5 rating.

I waited a week for an appointment to get a windshield and they no showed on me at the appointment…read moreday. The tech. got around to texting me that his boss would make it right. I waited, and waited, and waited and no one bothers to contact me about the work they missed and when they are going to make it up. So I text to ask, and I'm told I must call only. So I call, I met with rudeness and I'm put to the end of the line to wait over another week for another appointment. When didn't bother to show up to the first appointment. You would think "making it right" would be an apology and being there the next day to do the work. After all of this they got super rude like I am the problem with their failures. Never could get a windshield so I am shopping for someone who can handle this kind of work.