DO NOT RECOMMEND. I arrived at 3:36pm for my 4:15pm appointment and was not permitted in the…read morebuilding because they were closed for lunch. I was told to come back at precisely 4:15pm. Upon arrival, I was admitted late and it took 15 minutes to process paperwork. An additional 10-15 minutes were spent doing the routine machines, then I saw the doctor at 4:45pm. The exam was generally fine, but honestly, I don't want an explanation of every little thing - I don't have time for your flex. After confirming I can identify letters, I went back to have my other eye photographed. I was then prompted to try on new contacts to confirm they worked. Great. Then it was time to pay and I was slammed with a nearly $160 bill. $39 for photos (this was shared up front) and close to $110 for a contact fitting, which by the way, I was not truly informed about. I was simply sat down and told to try the contacts. I was flabbergasted and shared as much - Diana, the assistant, was absolutely smug. I asked why I was not informed of itemized expenses and she said I didn't ask. The glasses and contact prescription would not be released to me until I paid the contact fitting fee. I never had this fee at my last place, and I will absolutely be returning to my prior place despite the less than convenient location now. Never in my life, on my SAME insurance, have I ever paid $110 for a contact fitting. The fees and lack of transparency, combined with the poor bedside manner, gets a HUGE THUMBS DOWN. The doctor was fine and competent, but man, only go here if you want to shell out way more than you need to. You will be paying exorbitant costs for service you can get elsewhere for much less. Furthermore, I was told my issue was with insurance. No ma'am, my insurance puts X amount towards these components, you are responsible for charging outrageous fees. The glasses selection was mediocre, very safe, certainly no options that are fashion forward or bold. The office was clean except for one machine that had disgusting foundation from a prior client on the chin and head rests. This office touts their exceptional cleaning due to COVID. They were unable to print a receipt for payment and had to give me a written copy. Honestly, I rely on other professionals working in their field to deliver a reliable product. When I booked the appt as a new patient, the assistant should have provided pertinent information regarding their services. This is reasonable. I suggested she do this and she sarcastically said, "I'll make a list." I replied, "I think that's a great place to start." Why not just have a PDF of the services and fees and tell patients to call their insurance ahead of time to determine coverage. Learn from my headache and don't waste your time here. Oh! And considering I didn't get my eyes dilated, my appt was still over 1.5 hours!!!! Talk about inefficient and a waste of everyone's time!

Apparently, this is an eyecare service that doesn't do eye care. I called them three times. I just…read moregot the recording each time. I went to visit them during their office hours and was told to call and make an appointment. Don't waste your time here.

I'm glad I waited to write this review as I initially was going to give Gateway Eye Associates a…read morefive star review for their exceptional customer service. However, after receiving my glasses, I had to dock a star. What to expect of your eye exam and picking out your glasses is exceptional service and great attention to detail. The girls are so incredibly friendly and very happy to work there. The doctor was so real and down to earth, which I don't see that trait in many doctors these days. When picking out your frames, they are very honest and will tell you what looks good and what doesn't work. I loved that level of honesty and I found a pair that I thought would be the best pair of glasses I've ever gotten in my life. They not only fit great, but they also looked great. When I received my glasses, they didn't seem to fit the same way as when I originally tried them on. Bummer! When bringing them back for adjustments, it was then that the technicians gave me the reasons for why they didn't fit anymore and suddenly, they weren't as honest and friendly. Mind you, the same girl that helped me pick my frames also adjusted them when I came back. I almost sensed a level of "why did you pick these frames" attitude from her and that was frustrating, considering she was the one who sold me on them. Overall, I will probably come back, as the frame selection was decent with some nice, high-end, name brands.

Gave me wrong Rx, used to buy glasses elsewhere that I now can't use due to it not being the…read morecorrect Rx. Error acknowledged but NO apology from the Dr.. No less than FOUR times during my eye exam, I CLEARLY stated that I use the classes for computer glasses (computer length). At NO point did I say distance, and I never wore bifocals. 4 times! There was no chance of mistake, and yet the prescription they handed was NOT for computer glasses, NOT for single vision, bifocals for distance - was that Rx even mine????? The glasses I like are from somewhere else ($80 vs. their $600 after insurance and I like the $80 ones better which they don't carry. The online place I purchased requires you to give them a correct Rx, and if you do not, no refunds. So guess what - I am out that money with a pair of glasses I can't see out of at ALL! Add to that the time it took to get the glasses only to be wrong, and then time until they could get me back in. Then I had to take MORE time off work for the visit. The Dr. saw HIS error right away and worked with me to get the correct script, listened to me state what he had done wrong and that I clearly stated computer glasses, and at NO POINT was I offered an apology. NO APOLOGY! So unprofessional. Of course they won't cover the money I lost because of HIS error - I may not be so furious had he just apologized for the mistake that he did admit was his. Maybe I have the right script now, after taking off work AGAIN to have to go in? I won't know until I get new glasses, and I am not risking it with the online other provider until I can feel confident that I was given the correct medical info / script - at this point I DO NOT trust what I have been given. I picked a pair at Gateway / Eyetique, grabbing a cheap and ugly pair that my insurance will cover. I had to do this for one specific purpose: I am left without confidence that my medical provider gave me correct care / correct prescription . I rely on medical professionals to be correct, and again .... 4 times! 4 times I said "I need these to be computer glasses". He pointed at his error and did not apologize. So now I have to wait 2 weeks for the ugly pair to come in from them before I can trust that the Rx is actually correct now. Then it will be another few weeks after I order the glasses I actually want elsewhere. I would say "I'm not mad, I'm just disappointed", but that isn't true. I am very angry, and very disappointed on many levels. Paying attention to your client when he clearly states "computer glasses" no less than 4 times, then seeing your error after being told you wasted his time and money, and then NOT apologizing - that last one is really the kicker. That shows a lack of professionalism. I am finishing out this painful process, but I will have a difficult time justifying EVER going back there, and I will certainly not be recommending it. What I will be doing instead is actively letting EVERYONE I know about the chain of experiences I had there!

I recently moved and needed a new eye doctor. Not only was Good Looks/Scott & Christie Eyecare…read moreAssociates in my network, but I had seen great reviews. Dr. Diggins was amazing. She was thorough, attentive and explained everything in a way that was very easy to understand. For the first time ever, my insurance covered some of the costs of both contacts and glasses. Even after insurance, both were pretty pricey, but they had exactly what I was looking for and the quality justifies the price. I'd totally recommend them to someone searching for a new optometrist!

I highly recommend using Good Looks Eyewear. The entire staff is very professional and personable…read more They work with you one on one to find the perfect fit and you never feel rushed. The other great thing about them is your appointment is exactly when you scheduled it and there is never any waiting. they have an excellent selection of frames and the prices are comparable to other places. Great customer service.... :)

I worked with the optometrist to get two new pairs of glasses, and she informed me that my…read moreinsurance would cover both frames with a $25 copay each, which I agreed to. However, I was charged $75. When I asked for an explanation, she told me in detail that an extra $25 charge would be removed because she had accidentally run two separate transactions on my card. Later that day, after I had already left the office, she called to tell me she had made a mistake. She explained that I actually owed an additional $25 because she had forgotten to charge me for the second frame, and that the extra $25 I had originally questioned was for a different fee. I explained that if I had been given the correct information while I was still in the office, I likely would not have purchased the second frame. Since the confusion was caused by their mistake--and I had specifically asked for a detailed explanation of the charges--I felt it would have been appropriate for the office to waive the additional fee. Instead, I was told, "You can bring the frames back if you don't want to pay the fee." I found the situation to be unprofessional. If you don't want to receive unexpected phone calls after leaving the office about additional charges that were not clearly explained beforehand, I would recommend avoiding this office.

This is by far the best eye doctor I have ever seen. The whole staff is friendly, accommodating,…read moreand very professional. I can't recommend them enough.

Dr. Pfeil is very thorough and personable. Always friendly and knowledgeable…read more The eye glasses selection is kind of boring. Most of them all look alike.

One of thee worst eye care places I've ever been to, They put someone else's prescription in my…read moreglasses meanwhile I had already waited 3 weeks for them. Dont go here!

I scheduled an appointment at Premier eyecare, not for concerns about my vision, but an issue with…read moremy eyelid. Without a doubt, one of the most courteous and professional optometrists I've ever experienced. She ran through her tests and took the time to put me at ease about what is going on and that I shouldn't worry. It was honestly a relief, and I appreciate the service they provided.

Best eye care experience EVER! Marilynn was patient, professional, fun to be around, and…read moreknowledgeable. The frames are beautiful and well-displayed. So many choices! Marilynn chose the perfect frames for me, and I could not be happier. If you are looking for an eye care center where the staff truly cares about you, Premier Eyecare of Cranberry is the place to go. You won't be disappointed! Cheryl H.

I initially felt the older receptionist talked a bit condescendingly, but I thought perhaps I was…read morebeing over-sensitive. When the doctor saw me, he was highly energetic and quick with the exam. He also said that there was nothing wrong with my eyes (I have a vitreous detachment), that I do not have astigmatism and said that my previous prescription for contacts was too high. He gave me an -8.50 for both eyes. My left eye is normally a -9.50 and I believe my right is a -9.25. When I put in these contacts at home, I was severely disoriented and my eyes had trouble focusing. I also was getting a major headache, so I took them out. Today, I tried wearing contacts again using my old prescription in my left eye and his prescription in my right. No major issues, but he was convinced my eyes do not have astigmatism and should be at a lower power. Not sure what to say except that he made it seem like every eye doctor from my past was stupid and he was not. He did say "do you want to get a second opinion?" but if you know anything about insurance, you don't get that second opinion without paying for it out of pocket. I'm glad I didn't purchase contacts from him.

This is actually my first time writing a review. I have to say the staff is outstanding. Welcoming,…read moreprofessional, patient and on point. Even if you are not from the area it is well worthy the commute. There is parking right out front as well and a lot of bus go right pass there as well. I had a emergency situation they took me straight back to the doctor. I felt at ease. He was very good. Concerned, no joke. Got me all taken care off. I came back for my appointment about my glasses. I was able to choose from a wonderful selection. Jazz and Val, all the staff and doctors made sure I was pleased with my selection. I highly recommend them.

Dr. David Quinn is one of the kindest & most knowledgeable Optometrists there is in the area. The…read morestaff is wonderful and patient, and work in a clean attractive office. I have never waited for more than 15 minutes past my appointment time. There is a large array of eyeglass frames to pick from. I don't know why there are two VERY negative reviews from people that live in San Diego and Nashville. Seems like they were writing reviews for the incorrect place. I don't think anyone would travel from those areas to get a pair of glasses.

Been coming here for years with no issues and the worst experience I've had to date. I checked in…read moreand sat and sat and sat and after ~20 minutes and everyone who came in after me was being cared for, I got up to question why the rainy and apparently I was ignored or forgotten. At that point I maybe waited 5 more minutes. I would have given at least 4 stars since the doctor is friendly and knowledgeable, and the check out staff was more attentive and friendly. Hopefully this was an isolated incident and will review again at my next visit. Wide selection of glasses available, and parking is easy.