Love coming here! I get the facials and massages and they always hit! I love the robes and slides…read moreyou get to wear around the spa. I also appreciate the warm and welcoming customer service. I also like that you can get water, chai, and coffee while waiting in their waiting/ lounge room which is very clean and relaxing! Only downfall is that I do feel as though it's a little pricey!

Update: Read owner response. She's reveals herself. Her problem is she makes up fabrications, and…read morelacks accountability. She's needs to go OUT OF BUSINESS. I went for the hot stone massage with a high pain level. I left with a high pain level. The LMT never did an evaluation with me. I was then rushed out, and had my salt room appointment canceled and refunded that was immediately after. Owner is rude, along with the staff. Owner constantly pays to have negative reviews removed on here and Google. The place is beautiful. The staff is rude and inexperienced. Owner has no business in the healing business. There's a constant influx of untrained, inexperienced or uninterested workers there. When the services aren't spectacular, the customer service should be. I was also mistreated by the owner. Avoid this place.

So I'll start by saying I wish I could spend the night!!!!…read moreThis was such an amazing experience! I actually planned to book somewhere else but since they were booked up and one of my clients told me about this place, I decided to try it. I made a great choice!!!!!!! I will definitely be back!!! Ning did my massage and body scrub and she did an absolutely amazing job!!!! She massaged just like I wanted with the right amount of pressure. I got the "MINI GETAWAY " Package which included a body scrub and 60 minute massage. I definitely recommend!!!! My skin feels great!!! I forgot to mention that they are super nice!!! If I could give my experience a 10, I definitely would!

Eva the owner (if I have that correct) and her team did a superb job providing our massage services…read morefull body and couple's himalayan salt room. It was a 5 star service, the only suggestion I'd give is the salt room to be warmer as well as the massage beds, they were normal room temp when we began, but the warmth of robe, oils, hands and stones was great! We will definitely return because not all masseuses do as great of a job as they did in focusing on our troubled areas, asking about pressure etc. Sauna room corner was lovely as well.

This branch has been nothing short of perfect for the several years I've been a member. I don't…read moreunderstand the negative reviews. The staff is never pushy, always flexible and understanding. The e site is immaculately clean and I've never had anything less than a 4 star massage, with most being 5 stars. As an individual trained in massage myself, I have never regretted recommending this place for quality massage and customer service.

They don't honor what you pay for!! You pay for 60 minutes you should get a 60 minute massage!!read more

I always get top-quality massages here. They offer a variety of retreat packages that are…read moreabsolutely worth the price. I tried the Birthday Bliss package, and it was an incredible experience. While I didn't get an actual bottle of champagne, they kept my glass full every time I wanted a refill--so it might as well have been a bottle! The space is small but incredibly clean and intimate, creating the perfect setting for relaxation.

Spa Mariana does spa really well! This was the first time at this location and I was pleasantly…read moresurprised although I've never had a bad experience with them. Customer service was top notch - everyone was incredibly friendly and made sure we had a drink of our choice and warm neck pillow while we were waiting. Total relaxation!! It's also very quiet and calming in there and they keep the lights low so you can truly rest and relax. I had a deep tissue massage with Margot and my mom had the signature massage with I think Autumn. We both were very impressed with our service and felt it was well worth the price we paid. Check them out if you're looking for a good place to go and a true spa experience!

I tried twice to post a review but could not find my review, so I am trying again. My girlfriend…read moreand I went here for 90 minute massages. We were greeted by friendly folks in the office and then taken to our respective rooms. The massage therapists were excellent in identifying trouble spots and working out those trouble spots, particularly in my shoulders and my girlfriend's neck and back.

$80... need I say more?…read more The fact that I didn't walk out when they said that was a mistake on my end. Anyway, one hour massage, let the time start ticking. The masseuse was a nice lady. She ran through a normal massage, nothing to write home about. As someone who gets massages on a regular basis, I know a great massage from an average. This was very average. At the end of the massage, the lady stayed in the room while I got dressed. It was very uncomfortable. Social cues? None there... She even directly asked me if I was going to tip (while I was still putting my clothes on). That was weird and poor customer service. She watched me pull out my wallet, and as I went through my bills, she had the nerve to complain that I only tipped her $10. She said "only $10, what about that $20?". Excuse me? Who are you talking to...? I should have never tipped her. The fact that she did not give me any privacy, and then had the audacity to ask for MORE money after delivering a sub-par massage... ridiculous. Did I forget to mention that it was even a full hour, too? I laid down at 5:30 and she stopped at 6:20... if I am paying $80 for an hour, I would like an hour. This is not rocket science, in fact, it's actually a relatively logical system to follow. I would not recommend going here. Unprofessional and not a great massage.

I have very high expectations for a Thai Massage because for almost 25 years I have been to a…read morevariety of other Thai facilities. Because of my husband's long-term disability, I had stopped going. He has since passed. I am now almost 80 and I needed to get myself healthy and more flexible again. Thai Orchid is fairy closed to my home, so I decided to give them a try. I have now seen Ning twice and she is mind blowing amazing. I had a 90 Minute, deep tissue, stretching massage. I will continue to visit her at least once a month for a while. Her skill level and knowledge of the human body is phenomenal. I want to say she is more than outstanding, but you won't believe me until you have experienced her personally! BUT, understand "deep tissue" is no joke, she is powerful . . . and sweet too!

*** Ning is an amazing massage therapist. ***…read more I have been running/walking/hiking quite a bit. So I really needed a thorough stretching imho. I found this very modest place nearby, located in a suite that is above a Dunkin Donuts shop. Yup, massage and donuts in one building. ;-p I have had several Thai massages yet Ning's techniques are slightly different when it comes to stretching. Years of experience she told me. Afterwards, I felt like I had seen a chiropractor. Back & hips loose again, no muscle soreness. No frills here tho like cucumber water, tranquil music, medley of aromas, or even furnishings. However very proficient at realigning the body. *** Ning gets my vote. Must return again. ***

I have been a member for several years now and I love Hand & Stone! The staff is very courteous,…read moreprofessional, and the place is always clean. Jessica and Theresa are the best and despite challenging schedules... worth the wait! The staff calls me to schedule a month ahead as soon as their schedule opens up! Best massages of my life!!!

this company is the absolute worst do not waste your money. i canceled my membership in june 2025…read morewith the livonia spa which closed down and they continued to withdraw money from my account for the next 4 months i have been waiting for them to return my money and it is now january 2026. i call every day and speak with the manager brianna who is clueless on how to resolve this because she is a new hire. she passed me on to her boss who asked if i want to use the credits for massages. i want no parts of this ridiculous business all i want is my money. i'm getting ready to blast them on every site that i can leave a review!!!

From the moment you walk through the barn door, you are transported to a serene place. I had the…read moremost relaxing massage by Dave. I had been very stressed and tight. Before your massage, I had a short consultation where he asked important questions so he could know what works for me. I had the deep tissue with the fresh eyes add on. It was definitely worth it and I can't wait to go back!

Did not want to leave a negative review, but this was my second visit and unfortunately the…read moreexperience was disappointing again. My wife and I went last week to give it another try. The front desk staff is extremely friendly, the environment is very clean, and the therapists themselves are very kind. However, the massages for both of us were well below average, even though we specifically requested deep tissue. My massage started extremely light, and after asking for more pressure, it still never reached what I would even consider a Swedish level. When we finished, my wife came out saying she had the exact same experience again. For the price we paid, I am sorry it's just not worth it! Really wanted to like this place, but after two tries, the quality of the massage just hasn't matched the great service at the front.