I've been coming to this spa for a while because the aesthetician I see, Marilla, is absolutely outstanding -- a top-notch professional who genuinely cares about her work and her clients. She's extremely knowledgeable, skilled, and invested in helping me achieve healthy, radiant skin.
Yesterday, I saw a massage therapist named Efia and received one of the best massages I've ever had in the metro Detroit area. I walked out feeling like I had a brand new back! She did a phenomenal job, and I'm so grateful to have found her.
That said, the management side of this spa has consistently been disappointing. Last month, I had a 10 AM appointment, but the spa wasn't even open -- despite being scheduled to open at 9. Two other clients and employees were left waiting outside in the cold, with no explanation or follow-up from management. I waited a few days, hoping someone would reach out, but never received a call. I eventually left a voicemail, which also went unanswered.
During my most recent visit, I was scheduled for a facial followed by a 90-minute massage -- a combination that's usually a relaxing, seamless experience at other spas. Unfortunately, there were no robes or slippers available yesterday, so I had to get fully dressed again just to wait in the lobby between services. When I was brought to the massage room, it was cold and the heated table wasn't working, so we had to switch rooms.
While I will continue coming to see Marilla and Efia because they are truly exceptional at what they do, I sincerely hope management takes this kind of feedback to heart. Communication, organization, and attention to the overall client experience need significant improvement. It's a shame to see such high-quality service from talented professionals overshadowed by a lack of leadership and consistency.
Feedback is how businesses grow and evolve. I hope this review encourages meaningful improvements so the spa can truly reflect the level of care and excellence its providers offer. read more