I have been coming here for almost two years now and have never had a problem booking an…read moreappointment or with any of my appointments. Typically, I come for a wax and always feel welcomed and comfortable throughout the process. During a recent visit, I decided to ask about facials (I've never had one before). Laurie (the owner) explained several to me that would be beneficial for my skin concerns. I booked an appointment for the four layer mask facial and nervously went to my appointment. After she brought me down to the room where the procedure was to be performed, she explained the series of events to be expected. Throughout her explanation she asked if I had any questions. She was very welcoming and comforting and provided a fantastic explanation for what was to be expected. After undressing and getting comfortable on the table she came in and began my facial. It was an AMAZING experience and I highly recommend it to everyone! The aromas of the product and the room were relaxing; the subtle music in the background helped me to unwind. I felt as though I was being transported to another place. Her expertise with facials made each phase feel like second nature for her hands. I am beyond words by how impressed I am from this experience. As I mentioned, this was my first facial every and so I don't have anything to compare it to, but I will definitely be setting the bar high for my future facials. I walked out of my appointment feeling extremely relaxed and my face feels softer than a baby's bottom. Honestly, I'm not sure when my face has ever felt this great! I will be back for more!

This is one of the most relaxing day spas I've been to in the Watertown, NY area. It isn't the most…read moreluxurious but it is very personal and comfortable. Harmony does an amazing job of meeting your needs and making you feel welcome and rested no matter what service you're there for. Their services are plenty. They have everything from massages to manicures to body scrubs and sauna sessions. This spa does lean more towards a feminine atmosphere than a unisex one, but they serve both men and women. My husband goes for massages with me occasionally, and never regrets the decision. We both enjoy the experience.

A Beautiful and gifted Healer. Shining so much light to everyone in the North Country!read more

From the owner: Certified Psychicread more

She has the most horrible customer service out of anywhere I have ever been. IN....MY....LIFE. Many…read moretimes the door would be locked and she had one excuse after the other. The VA sent me or I would've never stayed a customer so long. The last straw was when she cancelled my appointment because she wanted to go to the beach. I immediately requested the VA send me somewhere else.

From the owner: Terri Tubolino is a licensed Physical Therapist Assistant and Massage Therapist whom has been…read morelicensed in New York since graduating SUNY Canton in 2010 and the Onondaga School of Therapeutic Massage in Rochester in 2011. She has partnered with other health professionals such as chiropractors, other massage and physical therapists and occupational therapists in order to help restore and achieve optimal physical recovery from overuse injuries, post surgery and even chronic pain. Terri understands and appreciates human physiology and kineslolgy in order to serve her clients in a holistic and relaxing manner. Terri has been serving upstate New York through volunteering her time as a massage therapist for the Watertown semi-professional football team, The Watertown Red and Black; and by being involved with professional memberships such as the American Physical Therapy Association and Associated Bodywork and Massage Professionals. Terri continues to strive to learn the latest techniques, such as light joint manipulations, Peri- natal massage, neuromuscular educational techniques, Cranio Sacral therapy and Reiki for the benefit of her clients. Terri plans on continuing her education in fields of Myofascial Release, cupping and Thai Yoga Massage.

Amazing massage! Laura was great.. Made me comfortable and adjusted the pressure when needed. She…read moremade also made sure that she loosened my problem areas too. I would like to try Melissa too but when you already know what's good why try anything else? I liked that they play music instead of the usual massage music (rivers/waterfalls blah blah blah). I already recommended her to a few of my friends.

We will not be returning. I used to come here when they first opened many years ago. There was only…read more1 masseuse but she was awesome, responsive, and had magical hands. I left the area and recently moved back. Pros: Love the decor and that Dr. Megan is there working as a chiropractor. It's convenient. I had an appointment with Tammy for 60 minutes. While good, she literally talked the entire time which killed the vibe. Not only that, she went into deep existential remarks of where my pain comes from. When she asked what I did for a living and I told her, she then assumed that I didn't know how to separate my client's feelings from my own and this is where my chronic pain was emanating from. I've been doing my job for 24 years! Trust me, I don't take on client's stuff and could teach her how to not do the same while learning how to read a room. I digress. I then scheduled a 90- and 60- min deep tissue for my partner and I with Tasha. We scheduled nearly a month in advance to ensure our work and childcare times aligned and to guarantee a spot since Tammy is usually the one that works on Fridays. The first appointment, appointments were at 9a and 1045a on a Friday before Christmas. She cancelled with less than 24- hours notice saying bc we were getting bad weather prediction on Friday afternoon, she was cancelling all of her appointments. No offer to reimburse us $35 per appointment for cancelling less than 24-hours like they would charge us if we had done the same. The weather did not occur until that Friday beginning at 3p. She tried to rebook us for Tuesday of the next week. I have clients too. I respect them enough not to cancel with such short notice. We booked for the very next Friday. Thursday, 29 Dec, Tasha cancelled again stating she had the flu after JUST going to the urgent care. We've had enough and requested refund of our $215 back. Melissa sent me a message saying these things were unavoidable, but when I look out at the next 2 months, Tasha doesn't typically work on Fridays. I would imagine this probably had a lot to do with the cancellations. Although we are getting a refund (supposedly), bc Tasha cancelled last minute, I just lost out on $900 for two workdays of pay (earn $125/hr for 5 hours we scheduled off for both appointments minus the tax of 30% on that). It doesn't seem that Tasha or Melissa cared about the second and third order effects of their behavior, but their policies hold people to a standard they can't meet themselves.