I was on a three month hold due to a job transfer 200 miles away for July August, and September with the option for continued hold if my job transfer assignment lasted longer. In September, it was sold to hand and Stone. They automatically transferred my membership this month and restarted billing a month early. They refused to refund when I explained that I was still working 100 miles from the nearest chain location. The state of California Civil Code §1812.89(b)(1).requires them to refund charges as I've moved 210 miles away on a work assignment for 2023-24 and there is no other corporate facility within 25 miles. read more

This place is useless they just get the money for only applying 2 or 3 creams on your face and tell this the facial. They very unprofessional and waste of money . They charge 79$ for the applying creams on ur face. It's not worth ur money and time please don't go there . I had my worst experience of my life here. read more

Massage Green SPA - Massage Near Me - Temecula, California

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Finally decided to use my free float certificate from months ago. Never tried it before so I was curious to see how the experience would be. Called earlier in the day to see if I could get in early evening and I was able to so that was great. I was greeted by Bethany at the front desk when I walked in. She gave me the 2 pages of liability paperwork to sign and then led me in to the back room where the float pod was. Once we got to the room, she explained how the process works and that I needed to shower off before going in it. She told me where things were and how to use the push button in the pod if I should need anything as I was floating. Once I closed the door, I showered and then entered the pod after putting in the provided ear plugs (which did not work well btw). They also provide a blue head support to lay your head on in case you can't keep your head above water. The depth was less than a foot, I would say about 6 to 8 inches of salt water. You can keep the hatch door open or pull it down to close it and shut out the outside world and enjoy the true experience. At first I closed it and tried to relax as much as possible. I can't swim or even float so I was skeptical about this whole thing from the beginning. However, once I was in it, I literally felt my legs being lifted as I took the pics lol. Once I let go, my whole body just floated. Arms, legs, everything! Once you find that sweet spot, you're golden!! For a few minutes I just lay there, floating in the middle of the pod. If you move, be aware that your head may hit the side of the pod so that can be a bit abrupt if you're in total zen mode. Yes it happened to me a few times so I know from experience lol. After a while I opened the door because the strong scent of salt water was getting to me. I then floated with it open for a while, before closing it halfway before I ended my session. Bethany spoke through the little speaker in the pod giving me my 5 min warning (my session was 1 hr). At that point I got out and showered once again. Once I was dressed, I walked out and gave her the gift certificate and was out the door. She was very friendly and helpful. No one else was there so it was nice having it quiet and to myself. Overall, it was a very calming experience but it's definitely something to get used to. Great service, very clean and covid prepped. Lots of available parking out front. Pricing is average for places like this. Hope you enJOY your experience if you ever decide to give it a go! read more

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It was my 3rd time back. I purchased five 1 hour sessions for the infrared sauna. The service is always excellent. Today, my appointment was at opening time (9 am). The past 2 sessions I came in at 10, so the sauna was already very warm. It takes some time to get to the highest temperature of 158 degrees F. On my other 2 visits, the sauna had been turned on previously, so it was already very hot when I arrived. This may help when planning early morning sauna appointments. I definitely want to try their other services. read more

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Tammy, Ashley & Rachel are so amazing. Everytime I come in to use the sauna they are always happy and so accommodating to my needs. Dealing with chronic illness so some days they are the only ones I see and I wouldn't change that-they're like family! K read more

I came here with my cousin and we did a basic couples massage. We got a coupon from Groupon and I've been to a different location before so I wasn't expecting too much from it. The room was brighter didn't give me a very spa type of ambiance but the two ladies who did our massage were alright. Pressure was adjusted to preference but the 50mins went by very quickly. I asked for a full body, which I did get, however so much focus on my back and very little to everything else. After the massage we were able to use the infrared sauna which was a nice little perk but overall, the price point is pretty steep for me. I personally prefer reflexology places when getting massages but this is cute if you're just going for a mini self care day. It overall felt very transactional, which is what the star deductions were for. read more

Massage Green SPA - Infrared sauna - Massage Near Me - Temecula, California

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Bought a couples massage on Groupon for this place and decided to give it a shot... it's in the Trader Joe's parking lot so you already know that parking sucked, but it is what it is and that's not really their fault Inside, the place is clean and the staff was friendly. The massage room was decent and the massage itself was very relaxing... it was a littleeee hard at first trying to get an appointment scheduled due to wanting a certain male/female combo during the week but eventually we just made it work. They usually like to do the sauna before the massage as it warms up your body beforehand but because of our appointment time it had to be done the other way around which was a little strange... nonetheless, I still love a good sauna session and I would definitely recommend this place and come back to it for another session! read more

My husband and I went for our honeymoon, it was incredible! I'm not a fan of people touching my body so I got a facial and he got a message. They placed us in the same room and it was fabulous! We both came out feeling so mice and refreshed ! Staff was nice and location was clean ! read more

Excellent front desk staff. Plus I had a good facial. The front desk addressed an issue I had with my membership, in that I had accumulated so many credits and I couldn't make appointments to use them fast enough before being charged the monthly fee again and again. Had been to the Corona and Wildomar locations and was never offered the option of a membership "freeze" until I got some of the credits down. The young ladies at this location knew I had a problem and offered a solution right away. Not only that but I was able to get a facial that day and leave completely satisfied after having ongoing issues with appointments and not being able to make them, due to lack of availability or when I finally could, they would cancel them due to this or that, at the Corona location. Lastly I thought I lost my necklace that I removed there. They were very concerned. Turns out that it was balled up inside of my keychain between my keys . See picture. I really commend Valentina at the front desk, as she is a superstar. *note: I accidentally left this exact same review under Massage Envy Temecula and didn't realize it until their manager commented on my review thanking me for it knowing it was a mistake lol. Wow. I then deleted when I was alerted to their comment. read more

Massage Green SPA - My lost necklace , lol - Massage Near Me - Temecula, California

My mom and i both bought a Groupon and went in today for our massages and had such a beautiful and relaxing experience. BETHANY was amazing!! She was extremely knowledgeable and able to work around previous injuries i have. I highly recommend paying a little extra for the CBD oil. Clean up to date saunas and rooms. Just an overall wonderful experience, thank you so much Bethany! read more

Massage Green SPA - Massage Near Me - Temecula, California

Sooo happy I chose this place to get couple massages for my boyfriends birthday. I had a groupon which was honored no problem. Me and my bf were greeted with great customer service from the front desk rep to the masseuses . We had Crystal and Lia (hope Im spelling those correctly) for masseuses. They both made sure they were thorough with their questions to make sure we had the best experience , especially since it was my bf's first massage and only my second one ever. The massages were perfect,relaxing and just what we needed ! Anytime we are in town again we will be visiting again :) read more

Massage Green SPA - Massage Near Me - Temecula, California

Massage Green Spa surpassed my expectations! The front office was attentive, courteous and professional. Robert (masseuse) was professional, friendly and attentive. Robert confirmed my service request and checked with me at appropriate times to ensure the massage pressure worked for me. The gal at the front desk was professional, efficient, and on top of her game. She offered me cold water while I waited for my mom and Sis to finish their massages and gave me a few updates on when they would be done. She balanced answering the busy phone lines, scheduling appointments, managing first time clients at check in and balancing payments. We will definitely be back when we're in town!!! read more

I really liked the ambience of this place! It's very relaxing overall a great vibe. I got a 60 minute massage and did the infrared sauna. The only reason why I'm not giving 5 stars is due to the fact that my therapist didn't stop talking. After going home and evaluating my overall experience I was not happy with that portion at all. I don't get to spend money on myself or have much time to myself and that's the reason why I went to this place in the first place. Also when therapist talk to much they tend to lack in what they are being paid to do. Now, I will go back but I will see a different therapist someone more experienced. read more

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I made an appointment but got real sick the night before .I called that morning to cancel and they charged me 40 dollars for same day cancellation. I could have come in and gave everyone the flu. I still have my gift card and really want a massage but I sure don't like the way I was treated. read more

This location was recommended to me by a friend and I left VERY happy and even bought a membership. I had an incredible 90 minute facial by Jenna and cannot wait for my next one! Awesome experience! read more

Update 6/1/20: Tammy contacted me in the last week of May to refund my account appropriately. At this point, I'm satisfied and will update my review from 1 star to 4. I do like the services at this business but am pretty bummed that I had to wait so long for things to get addressed. I have tried to get a hold of Massage Green in Temecula for two months now to put a hold on my account. I've emailed and called (their voicemail is full) with no response. I've tried looking them up on the Better Business Bureau to fil a complaint but their Temecula location does not show up. They are impossible to track down and get a hold of but have NO PROBLEM continuing to charge my account. Their therapists have always been great but their lack of response to my multiple emails and the inability for customers to leave a message on their voicemail system indicates to me that they're engaging in shady business practices. read more

I signed a contract for massage credits. I paid the amount in the contract. They then changed names and told me I had to pay more for my massage credits I had not used yet. Completely unfair business practices. At the end the girl on the line hung up on me. read more

Such an amazing experience and just great staff overall. Focused on to what needed attention.

This location is the worst!!!! I signed up here last year and had a terrible massage. I then started going to the San Marcos location and they have been awesome. I decided to cancel my membership to save some money and was told by San Marcos that I had to cancel with the Temecula location since that's where I signed up. I had a couple months worth of credit on my account and when I called Temecula to cancel they said if you cancel now you lose those credits. Wait, what?? So the money I have already paid, you will keep and not let me have a service? So I booked a facial for a couple days later (San Marcos of course) then that day I called Temecula and cancelled. This was last week. And I was told over the phone that no further payments would be collected. Today I wake up and see that the Temecula branch has drafted $69 out of my account. Each Massage Green is independently owned so please do not give this location your business. read more

This place is amazing! I stopped by just to ask them if they had flaky tanks and instead of just handing me a booklet I got a tour of the whole facility including where all the massages, float tanks and Saunas are. Amazing staff, they answered all the questions I had, showed me where and how everything works. And I didn't plan to float that day but I left, sat in my car for a moment then went back in and asked if they had an opening and they took me right than and there. The float thank was by far the weirdest but most relaxing thing I have ever done, and I pretty much time traveled because I was only suppose to do an hour and ended up floating for two hours! The salt in the tank really helped the acne on my body clear up might I add. Extremely friendly and fairly priced, I will be coming more often. Highly recommend it! read more

I don't think I ever experienced such a bad miscommunication and customer service! I never had anyone in my life talk to me the way the lady at front desk did. read more

Been going here for a long time! I'm happy with all their services. Augustina is the BEST!

Fast friendly and easy check in. The facial was sub par. Worst I have ever had. I am not sure if the lady is comfortable doing them. Everything was off. The massage was phenomenal. Just the right pressure and touch. But that facial will make me look elsewhere....she was pleasant just not at all on the level of quality I expected. It felt like my daughter was playing around and slapping creams on my face. Ugh I could go on and on. But I think you get the point. read more

The massage therapist Ashley was incredible, and was such a good listener. Also, the esthetician Bella gave a great facial and was so gentle. read more

Please note: review is based solely on scheduling. Prices look nice, but the scheduling was an issue. Long story short they didn't communicate with me on my services being cancelled and my husband and I showed up at our "scheduled" time to find out that we didn't have appointments....I'm not sure if they cancelled it without notifying us, or if the appointment just never officially got scheduled when I spoke with the person on the phone.. either way, it sucked being turned away when we were told we had appointments. The girl we spoke with was kind and offered to reschedule us, but unfortunately booking out isn't an option for us with our upcoming life changes. Communication from the business needs improvement. read more

I was gifted a Groupon and decided to redeem today. I would recommend this location for several reasons... 1. This place is extremely clean 2. The front desk staff was very polite 3. Relaxing ambiance (music was loud enough to drown outside noise which was perfect) 4. Sauna was perfect temp and you can watch Netflix, etc. 4. Sara was great. She took some time to ask me if there were any particular spots I would like her to focus on and she had great pressure. Would definitely go back! read more

I got a gift card for my birthday and made an appointment, I'm a mother of two and never have had a massage before. I understand that places have cancellation polices etc. but we woke up and my son had a fever and was very sick & I wasn't able to make it. The lady I spoke with on the phone was very rude and wasn't very understanding at all. I've had this happen in the past with other places that have had cancellation polices and when an emergency is happening they are way more considerate and understanding. My husband spent $70 for me and we feel we just got robbed of our money because of an emergency. We both work in customer service where it's our job to make the customer happy. Unfortunately, I will never go to this place because of this Inconvenience. Hopefully this review will help out with other people if you decide to book an appointment. If you have an emergency expect to still be charged read more

Great place for a massage, have been members for years and appreciate the polite and professional staff.

Crystal is the best, I have a pinched nerve in my left shoulder, she knows how to work it and after my shoulder feels amazing!

This my place to get true pain therapy. Augustina is the best and only I will see. She is so knowledgeable and truly understands the muscular issues. read more

I recently slept wrong on my neck and really tweaked it good. Ashley gave me the BEST neck massage I've ever had. She was so thorough and concentrated so well on the bad area. Great massage! read more

Such a nice relaxing visit! My massage was nice and I loved the aromatherapy option. Will definitely go back.

So great! Staff was super nice! Massage was good.. would have liked more pressure but it was good. My sister loved hers as well! Very affordable and wonderful location read more

This review isn't for the services but for the intentionally undisclosed fees by this establishment. We purchased a Groupon for a COUPLES massage. When we went to schedule the appointment, we were told that there's an additional fee for having one room together. Considering that we purchased a couples massage, I'd think that that would be a given. Additionally, we read the "Fine print" carefully and there was details about fees for other items like maternity massages and such. There was no mention of any additional fees for couples massages. I will update this review after we've had our massages but false advertising to customers is not a good start and certainly is not a good way to get repeat business (especially for a business who's model is to get subscription Update: We arrived on time for our massage. When we checked in, it seemed that they had booked our appointment at the wrong location. We were very clear during booking on our location and our Groupon specifically calls out the location. In the end, they we had to adjust our plans but they gave us a later appt Massages: My husband had a great massage. His masseuse checked in with him regularly and did a great job. My massage was average. The pressure wasn't strong enough. And even though I asked multiple times for more, I seemed the get the same. She never once asked how I was doing or if the pressure could be changed. All in all, we definitely won't go here again. read more

So..I have been going here for 2 years and I always go to Cassie. She gives the best massages and really loosens me up. She's also great to talk to, or at times when I am really beat...she massages me while I fall asleep and my body just recharges and I feel great afterwards. I have always had good customer service here as well. The ladies in the front have always been great. I will probably always have a membership here..2 years strong. It's the nicest and most relaxing thing my husband has ever gotten me. I love it. read more

Fully enjoyed my spa time. The facilities are clean and the staff is friendly and knowledgeable. Special kudos to Ashley for an excellent massage. It was perfect. I will return, repeatedly. read more

My husband and I had a great massage. I had Crystal, she is INCREDIBLE and my husband had Augustine who also did an incredible job. We are going to come back and see and them both. read more

Got the 90 minute massage for the intro rate @$79 and my massage was one of the best I have had ever ! (I have a lot of massages throughout the years as I get a Lot of stiffness and knots often). I forgot the masseuse's name but the pressure was perfect and she knew exactly where my knots were. Just found my go to! read more

Go see Myrna! She just gave me a massage that was wonderful! She is strong and released a lot of tension. read more

The massage was pretty good By Martha the facial was ok I have had a lot better she didn't even explain what kind of facial she was doing I had to ask. The massage she gave was good. I felt like the vibe was not that friendly. read more