This review is strictly on the front desk professionalism not services rendered. I went in on 1/9 to buy a gift card. Earlier that day I had went online to see service prices and stumbled upon a promo stating " buy one hour massage for $99 and get another hour free" I was excited to get this deal but upon arriving, I was met with attitude and sarcasm as the front desk staff told me this was only for December. I proceeded to pull up the promo that I found on their website and the manager simply stated "well that is not supposed to be there, you can try purchasing online, but I cannot sale it to you." Clearly someone screwed up the marketing but if you have an ad running it is your responsibility to honor it. Instead of continuing to go back and forth, I took my business down the street to Massage Envy and had a much more pleasant experience. I will not be returning to massage green. As a previous membership holder-this was not my first time experiencing issues here. read more

Had a Groupon for a couples massage/sauna session. Sauna was great. Cozy room, very clean. Massages were great however they split us into two rooms which kind of defeated the couples part of the massage. Covid rules allowed us to be in the sauna together and the massage. Not sure what happened. Will definitely be back! read more

Massage Green Spa - Sauna room - Skin Care Near Me - Orange, Connecticut

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First time visit to this Spa A very clean establishement. The massage was not the best; however, the massage therapist was very kind and professional. The Sauna was different. It took me about 20 minutes to relax as I felt like I was in solitary confinement. I'm accustomed to a more open Sauna. It got better as time went on. Pondering on whether I will go back again. read more

Bunch of crooks. Once you sign up for a monthly subscription they lock your account so you can't book an appointment. Had to cancel credit card. No customer service response. They will unlock account only to lock again the following month. I'm out ~$80. They refused to cancel membership and keep billing me. read more

Excellent first time experience! My husband is big into reviews and found this place. He came back from his massage claiming it was probably one of the best he's ever had and booked me one to try also. Mind you, we frequently get 90-120 minute individual or couples massages and have even done so in various 5 star spa/resorts all over the world while traveling. So, "one of the best" was a big statement coming from him. I was greeted by Corey at the front desk who was very tentative and friendly. I filled out my information on a tablet which was slightly difficult to navigate. The 'relaxation room' was very nice and comfortable. I met my masseuse, Monique, and she brought me in to further review what areas I'm having issues with. I only noted 2 problem areas and did not mention the others. Needless to say, my husband was right. Monique is no joke! Her pressure was perfect and used some techniques I haven't had before. She also seemed to find my other problem areas without me mentioning them which was impressive. I was sore a few days after which to me isn't a bad thing. She even took time after the massage to review some stretches I could try to combat the tension until my next massage. First time visitors receive a nice discount at checkout also. I will 100% be returning to do massages with Monique again! My only complaint was that it was very cold in the massage room which was uncomfortable as time went on. The bedding on the massage table was also made up of cheap linens. read more

I decided to go to this location based on the good reviews. I went on their website and booked a 120 minute Sports Massage. I arrived at the location and was met by Corey who was very friendly and welcoming. After checking in, I was greeted by my massage therapist, Monique. She asked me a few questions to get to know me and what body parts she should really focus on. After changing, she came back in the room and started giving me a massage. I will say that Monique hands down provided one of, if not the, best massage I have ever received. The massage was so good, I went home and booked a session for my wife to get a massage from Monique. I will 100% be back and getting another massage by Monique. read more

We set up a membership here after purchasing a groupon but have since canceled that membership. This place is picturesque, clean with beautiful stone work and cascading water. Adjacent to the front desk is a public waiting room. When you check in you are led to a more exclusive waiting area. It's more of a pre relaxation area. There are comfy chairs and 2 chaise like chairs. During your initial visit your time here will be spent filling out paperwork. There is also fruit infused water and relaxing music while you wait for your masseuse to call you and bring you back to the room. My first 3 visits I had a superb masseuse named Amanda. Oh she was the best. I wish I could find her and hire her personally. Anywho, after she was no longer at this location I just didnt feel like I was getting an adequate massage. Some didn't even do my legs when I'm paying for a fully body massage. Others simply ignored if I asked for more pressure. During my pregnancy I decided to get a prenatal massage. Unfortunately there is only one lady who does it and I felt completely uncomfortable with her. I mentioned my feet and she never did them as if she didn't even want to touch me. I walked out of there upset and emotional. I never went back and we canceled our membership. The sauana is very nice addition to the experience and cozy for couples. The unit is set up within a room that has a decent size standing area with a chair. The sauana can only fit 2 people max. There is a tv/display screen with bluetooth capability for music. I saw Netflix and Hulu and such for people who desire to do that. You can control the temperature yourself and there is a mini fridge with water in the room. Everyone I encountered has always been polite and professional especially the gentleman who was the manager at the time ( not sure if he is still there). I would only go back to this location if AMANDA came back. read more

I've been here 3 times and had one good massage. Today I had a 90 minute massage and specifically told my therapist I wanted to work on my hip flexors/focus on legs. 30 minutes in she asked me to remind her which parts of my legs I wanted worked on (I had also mentioned my calf was bothering me). I wasn't watching the clock (b/c I was trying to relax) and the massage finished without any work on my hips whatsoever. The massage also started 15 minutes late, was definitely less than 80 minutes long (they build in 10+ minutes for consultation that apparently is meaningless) and they initially tried to charge me for a sauna session that was supposed to be free. AND after suggesting someone would come get me from the sauna room, I had to wander out into the hall in a robe and flag someone down 10 minutes after my massage was supposed to start. And the scheduler told the therapist my name was John. I realize some of this is nit-picky but overall it was a pretty awful experience. Would recommend steering clear. read more

I received a gift certificate here for my birthday and was excited to have a facial. I receive facials often and understand a 1 hour facial normally doesn't last the full hour, the one I received here though lasted less than 40 minutes. When I left I mentioned this to the manager, she could see for herself how long I was there. She said next time I come in she will give me 30 minutes for free. I went back again today and had another one hour facial. The esthetician began at 11:40am and was done by 12:20pm. There is a digital clock in the room so this is easy to see. Also, twice there was a period of time when the esthetician didn't work on me at all while masks were on my face. Normally they use this time to massage your hands or chest. I don't know if she left the room during these two times or just hung out and waited while the mask was doing it's job. In the end my 1 hour facial seemed more like a 30 minute express facial. read more

I came here today with my mom to use a Groupon that I gave her on her birthday. When we walked in the receptionist was really nice, I would not complain about it at all if it wasn't the fact that they FORGOT about us over 50 minutes on the waiting room. We told him about out appointment, he gave us a form to fill it out. After that we would go to the sauna and the massage. If I didn't go out of the room I probably would be waiting for the massage with my mom until now. I never wrote a bad review in my life before because I think it's a waste of time, but today I was so disappointed that I could not let it pass. Now I just hope that I can have my money back with Groupon, because I do not want to step back there again. read more

So many great things. I have a membership to massage envy too but massage green spa seems better to me and I want to switch. The staff is so professional, the place smells nice and is really clean. Sauna is spacious and has Netflix. I had a great facial with Judy, she couldn't have been nicer and she is skilled! She customized my facial to exactly what I needed! I literally love her and plan on only ever getting facials with her! Massages are great too, I haven't found the perfect person yet but I'm sure I will. Go with a Groupon or get a membership or gift card! I always go and use the sauna, get a facial and massage the same day so it's like a real true spa day. I'm going back soon!!! read more

Supposed to be a couples hour massage - it was barely 40 mins. They even had the audacity to turn the clock face-down before they left the room to try and hide this fun fact. Massages were terrible. Don't see Monique or Tyrone. I felt like they had NO idea what they were doing, we questioned if they were even certified, it was that bad. I understand that there are going to be points of discomfort during a massage, but my husband and I were in PAIN for the majority of the time. What Tyrone did could barely be called "full-body" and Monique's movements were fast, hard and careless. We left feeling completely beat up and confused about what had just happened. It was our first time there, and this was not the experience we were hoping for. The only reason I'm giving 2 stars is because the sauna is nice. Be careful about who they book you with! (Not sure why yelp thinks I'm from San Fran... Def local from CT.) read more

After receiving a gift card for a massage, my wife and I tried Massage Green. Our first massages were 'ok', but we both though it could have just been an off day for the massage therapists. In fact, we were sold on the subscription package while we waited in the lobby - which sounded like a decent deal and could help force us to de-stress once/month on a schedule. However, after our second massage appointments were still not great, we decided to cancel our monthly subscription. After notifying the business of our intention, we were sent an electronic Google Docs link - which did not work. So I requested another form and provided it back within a day or two of receiving the correct form. However, the date now had passed and we were billed for another month. I tried numerous times to contact the business, who has even replied and said they were "working on it with the manager", but after several promises to get back to me went unfulfilled, I had to dispute the charge on my credit card. I'm now speculating that the failed link to the cancellation form may be a method by which they can delay to get another month of fees. I have no intention of returning to this business as they had multiple chances to correct this (very simple) cancellation transaction. Please beware if you sign up with them. UPDATE: Shortly after posting this review, I received confirmation of my credit and was able to withdraw the dispute from my credit card company. They eventually did the right thing and fixed my issue. read more

Don't go. I am spa junky and have been for the past 20 years. This was the worst experience I've ever had - start to finish. I scheduled a day of relaxation and massages for myself and my husband and that is the opposite of what we got. Just a few of the things that went wrong - our massages were supposed to be coordinated, so we could enjoy them together. Didn't happen. No explanation. I booked my services so I could use their sauna first to relax my muscles before my massage and end with a facial. They completely changed the order of my services - no explanation. So I ended up putting my face in a cradle right after my facial and ended my "day of relaxation" sitting in a weird, wooden room (I wouldn't call it a "sauna"... more on that later) just waiting for it all to end. Both my massage and my husband's massage started late because the staff was trying to figure out if they could adjust the messed up appointments - they couldn't - so we both got ripped off of time we'd paid for on the table. I specifically requested a female masseuse for my husband. They booked him with a man. The room where I received my massage services was SO bright (with no option for dimming) that the masseuse put some weird thing on my eyes to block out the light, which of course fell off when I had to change positions. It was impossible to relax. Though I'd scheduled three back-to-back services for continuous relaxation, between each service they kept returning me to a bright, freezing cold waiting room (while I was still in my robe), while they tried to figure out what to do next. Perfect recipe to kill the "zen". And finally, the day ended with a trip to the "sauna," which if you've ever been to an actual sauna is NOT what you'd expect. The room didn't get hot AT ALL and I didn't sweat one bit. After my "treatment" ended, by husband told me that he'd discovered (on his own) a way to adjust some of the settings in the room, so his experience had been a bit better. Of course a day of "relaxation" should not require the client to "discover" hidden features as if they are in an Escape Room. The staff working that day were all pretty pleasant, but none had the ability to fix or improve anything. I was informed that the manager would speak to me at the end and likely comp the services. When I went to check out, I was informed the manager was in fact not even working, but that she would call me. Susan, the manager, did call the next day. I told her about all the things that went wrong and how the experience was basically ruined. She said, "I'm sorry; we clearly dropped the ball; I'm not sure how that happened. We can give you a free $25 enhancement for one of your services. Seriously?! What a joke. I have been a member of Massage Envy for 12 years. I tried Massage Green Spa because they have a "sauna" and a similar membership model. If you are looking for a spa membership, please do yourself a favor and go to Massage Envy instead. From what I experienced, the "sauna" at the Green Spa is a joke and while everything doesn't always work out perfectly at Massage Envy, when they make mistakes, they always make it right and ensure that the customer leaves feeling valued and not ripped off. read more

The customer service and manager accommodation for massage green do not exist. This business is not one I would recommended to others. I had one appointment that I had to cancel where they charged me 50% for canceling late due to something that came up. When I was cancelled upon by them for my rescheduled appointment, there was no accommodation for cancelling the day of and complete disregard for altering someone else's schedule that wasn't there's. When I spoke with the manager, she gave no regard to customer satisfaction and hung up on me. She told me they did not need to accommodate for messing up my schedule even though they charged me for altering there's. This is no way to run a business. read more

Best massage in Milford. Head to Massage Green for an awesome experience. From the time you walk in to booking your next appointment, everyone is so helpful and nice to you. Sondra is the best massage therapist. She is so lovely and knows exactly how to give a great massage. She is in tune to any injuries you have or pain you are experiencing. She only works on Fri/ Sat. Book an appointment with her. Will be back next month for another great massage. read more

Had a valentines day massage, great place, clean, loved the sauna and warm towels On my feet and back. read more

Very good experience overall. The massage was excellent and very thorough. Very friendly and helpful staff. Clean and modern facility. Could use heated massage tables. I did also have some trouble when using the sauna. I wanted to get some music but it kept shutting off on me when trying to use the apps. Excellent experience otherwise. read more

I LOVE this spot. The staff are so friendly and helpful. I've been a member for close to a year and am never disappointed with the services I receive. Just FYI, if you want the BEST massage, you will NOT be disappointed with William! Very customer focused and receptive to your needs! read more

I tried the sauna and enjoyed it. The staff is friendly and obviously working abbreviated schedules still due to . I plan on trying other services to see how they are. read more

I got this massage off Groupon and it was wonderful ! One hour massage and the sauna. Clean and professional. I'm thinking about becoming a member. Great prices I definitely recommend! read more

I purchase a Groupon for my boyfriend's birthday for a couples massage, facial, and sauna session. It was well worth the $$ and a great price! I absolutely love this place. I'm so sad that I can remember the name of the massage therapist but she was a retired nurse and knew her stuff!! She gave me the BEST MASSAGE I HAVE EVER GOTTEN!! I'm not sure if she still works there but I highly recommend this place. It's calm, relaxing, and very clean. It was a great experience!! read more

Be careful, always check your credit card statements. They charged me 30$ for no reason. Manager said she will call me back she never did. called the bank and reported unauthorised transaction. Very unhappy, will never come back to this place. read more

All the staff there are fabulous! From Massage Therapists to Esti's to management to front desk. The atmosphere is relaxing and positive and full of upbeat personalities. I highly recommend receiving sessions there and there's no tied down contracts, there's no negative energy, everyone and every "body" is welcome. The sauna is also great to add to your health and wellness plan! Speaking from experience I would ignore all the 1 starred reviews until you see it for yourself. You wont be disappointed. read more

Got a facial here which I was hoping the esthetician would help me with my skin but she didn't. The facial was hurting me most of the time because of the extractions and she was being too rough. The advice she gave me was to drink more water to clear my skin which to anyone who has acne knows that's literally a joke. Giving this place 2 stars because maybe the other estheticians then the one I had are better. Probably will not go back to see though. read more

Awesome!!! I have been here twice for couples and individual massages. The set up is nice and calming. the lounge chairs in the tranquility room are so comfy. Sherry gave me one of the best massages I have had! Will certainly keep coming back. read more

Interesting business model. Massage by subscription. You pay every month. But on a personal level I don't want my massages to be an obligation, one more thing I "have" to do. The place is nice enough and the staff is good( although you get the sense that they are unhappy) but for me personally I'd rather have a massage when the spirit moves me, not because its already paid for. The savings, if any, in this business model may appeal to some but it doesn't work for me. read more

Love the hours, many different masseuses to choose from, Great location, clean, professional staff

I purchased a Groupon for my husband for a massage, facial, & sauna. There was a minor mishap with the time and our plans I had made for that day so his facial was rescheduled. The manager was amazing and rectified the situation immediately. Super apologetic and made everything right without even missing a step. He is fantastic!!! So husband went for his facial and I booked a facial for myself, then called to also book a massage and sauna. I was jealous of his experience LOL. So today was my turn!!! I started with my massage with Lana. *I should note I used to work at a spa and have had plenty of massages* However, Lana was the best massage I. Have. Ever. Had. EVERRRRR!!! I ended up buying the membership for husband and I! Then I went to the sauna and sweated my life away, it was so comfortable and the 40 mins was a perfect time. Then I hung out for a bit in a white robe and slippers while my esthetician was getting ready for me. Super cozy with plenty of cucumber water. My facial was perfect too!!!!! I really can't believe a Groupon got me such great services. But it did! My face is totally unclogged and had a stunning glow to it. Alissa described all the products she was using and talked to me like we are friends for years. It was so comfortable and enjoyable! I highly recommend it!! Everyone was delightful from the receptionists to therapists to manager. Give them a shot, you really won't be disappointed. I can't wait to return!!!! read more

I came in today for a massage. My husband got me a Groupon for a one hours massage and sauna session. The massage was amazing! Lana was my therapist and she was great. It was the best massage I have ever had. She was strong but also gentle. I will definitely be back again and will probably try to request her. The sauna was nice too. I only stayed in for about 15 min but they do provide cool towels and water while in the sauna which helps keep you cool. The atmosphere of the spa is very calm and tranquil. I loved it!!! read more

Excellent value for top notch massages. All the therapists that I have had have been wonderful. Bill deserves a special shout out. He has a vast knowledge of anatomy and is gifted at massage. I use him regularly for deep tissue work, which has alleviated some health problems. The owner and front desk staff are not trained in massage, but they don't need to be. They are always courteous and professional. Hopefully they recognize the value of their highly trained staff so that we don't see too much turnover. The facility is very clean and well-appointed. I will mention that the suggested tipping guide is more than the standard 20% of the service. However, it is commensurate with a full-priced massage, so I do tip accordingly, as the therapists would get higher tips elsewhere. read more

This place has a very cozy atmosphere and the staff is always nice and inviting and help to keep you in a relaxed state of mind throughout the entire experience. read more

I've had two EXCELLENT massages from Vinny here-- he's great! Everyone is super nice at the front desk and making my appointment is easy. My mom uses and loves the infrared sauna and I can't wait to try it. I highly recommend Massage Green Spa-- It is a great space, very calm and soothing, clean, and they have fresh made infused water! (Today was cucumber water, yum.) I much prefer it to massage envy, and it's the same price. Two thumbs up! read more

Was very disappointed in the service through this company! First, we were lied to and told that we were unable to have all 3 services done on the weekend, which would have been better for us because we have work during the week. Then wee had a death in our family and we were forced to reschedule our appointment or else they would cancel our $120 groupon. Unfortunately because we were forced, the dates scheduled did not work out because of our jobs. Therefore they cancelled our groupon. When contacting groupon, they stated that the spa received their money for the services and they nor the spa would do anything for me! I did not even expect all the services, but the manager could have at least given us 1 of the 3 services. Instead he continued to blame groupon and not help me solve this situation at all. Now, myself and 2 of my friends are not out $120. read more

Went in for a free infared sauna treatment (from a promotion they were having), and it was AMAZING! The staff was super friendly and helpful. Told me about the membership without being pushy (which is what other massage/spa places do, push people to become a member). Will definitely come back, might even become a member! read more

I received a gift certificate for Massage Green in September. At that point I never heard of this business. Since then I have had a Massage from Bill and 2 facials from Gloria. Both were professional, knowledgeable and very relaxing! I highly recommend!! read more

Decided to try this spa given the good reviews. My boyfriend and I did a couples massage with a sauna session. Ambiance of the spa is very nice. But the massage was entirely underwhelming. I was also very disgusted by the fact that my masseuse was chewing gum very loudly while giving my massage and kept sniffling as if she had a cold- totally disgusting! Made it very hard for me to actually relax. Even though we bought an hour massage and arrived early as instructed, my masseuse left the room after 40 minutes, and my boyfriend's masseuse left after 50 minutes. Completely unacceptable when we bought a full hour. I will never go back here, nor do I recommend. I know of a lot of places that give a better massage, for a better price, for the FULL hour, with more professional staff. read more

I went to Massage Green Spa on a Groupon offer and had a great first visit. It was clean and the therapist was good. My second visit was not as pleasant so after thinking about it I called to cancel my month to month membership. Beware. Read the fine print if u sign up. It is not as easy as a phone call to cancel. Ask questions!!!!! read more

I had such an amazing time here! Very relaxed, nice clean facility, friendly staff. I left signing up for membership cuz I loved it so much

I received a free sauna use by filling out a survey on FB. I decided to try the introductory massage as well. The massage came first and it was just OK... I was really excited to try the sauna, the first 10 minutes were amazing until i was walked in on! It was a male whom i presumed worked there... After that there was no relaxing so I got dressed and walked to the front. The front desk lady was less then apologetic and said that people like that room. It didn't occur to me there were no locks on the doors and nothing on the outside of the door to say it was occupied. After the lady at the front said " how awful" she then said, " would you like to leave your masseuse a tip?" Are you kidding me? Never again... read more