Staff are friendly and do great work but the wait times are insulting. I have waited for up to…read more45mins for my treatment - no apology, nothing. I find it infuriating when I get a reminder that if I cancel within 24hrs I can get charged but they make clients wait between 15-20min each time. Honestly, I don't think it's worth it anymore.

I'm all about trying new things right now, and deciding to see what all the fuss is about bikini…read morewaxes, I decided to break with the au naturel and test my pain threshold. I figure... I made it through 2 tattoos, I should do fine. Fortunately, I had Alana here (hope I spelled it correctly!), and she was fantastic! Super encouraging, warm, and understanding if this newbie. I was surprised at how little it hurt. I mean...it's not pleasant having your cooch groomed, but I was expecting to be like Steve Carell in The 40-Year Old Virgin. Nope! Aced it! It's out almost before you have a chance to react. I spent around $50 for the French variety with tip, and definitely plan on coming back for more services.

This review is for the lady name Steph who did my pedicure and spa yesterday. We were a group of 5…read moreand I was a bit late in getting settled in the chair, but I was the first to finished. Experience was good but not satisfactory. I've noticed that she did not take time in scrubbing my foot while my co-workers are getting their foot scrubbed and callus removed. You noticed that there was not even any flakes on the cloth she used for me because she did scrub them for a minute or less. I was observing how the other ladies are doing my friends' and they were all taking the time to scrub. I haven't had spa for years so there's no way that there's nothing to remove. I did not want to ask or complain as I did not want her to feel humiliated as everyone would hear for sure. It couldn't be possible that she forgot as she should be trained on how to do it and should take time to give an excellent spa experience. The place is very clean, modern, and comfortable except for the manicure section which is isolated and so tiny, it does not feel comfortable.

I love this place they treat me like the queen I am. Well spent money on myself. I usually get the…read morefull day spa get away. They take there time give an excellent massage and are always friendly. Great place a bit pricey but you get what you pay for.

SHE CUT OFF PART OF MY EAR! Well i honestly wish that i…read morecould say i had a good experience but unfortunately that wasn't the case. I didn't make an appointment but they were able to get me in quickly which i thought was great. The haircut started awesome and i didn't ask for anything fancy just needed to tame my hair a bit. Where things took a turn; was while the stylist was cutting my hair she cut part of my ear off. I kept calm and asked for an emergency kit. They didn't have that but did bring out a dry wash cloth some random gauze they had. The wound wasn't stopping bleeding and i asked if someone could drive me to the hospital or get me a taxi voucher to go over there. I ended up spending nine hours in the emergency room waiting to see a doctor. I followed up and asked the management team to contact me. I messaged the number that was given to me by their "concerned" district manager. Only to find out that it wasn't even his number that he gave me. I waited 4 days to hopefully hear from someone. Nothing. I'm not looking for compensation or anything of the sort. I simply wanted some level of follow up to know that they actually did care about their client that was injured as a result of negligence. I worked in hospitality for 12 years and i know that a little bit of care can go a long way. Hope this helps in your decision making to go here or not.

I'm new to the city and popped into this location to get a cut and style. I saw Lee (can't remember…read morehis last name). He was very nice and listened to what I had to say before washing my hair. The cut he gave was very nice. He wasn't scissor happy and I wasn't looking for a hip modern cut. I'm trying to grow my hair and wanted to keep long layers. My hair continues to grow really well. I have very wiry curly hair. My sister ended up going to him for a trim as well (she has wiry straight hair) and she was pleased as well. We're both going to see him again this month.

I was super impressed with the care and attention I received during my facial appointment with…read moreKerri! She welcomed me in with a friendly smile and made me feel very comfortable in her professional space. First Impressions count so much! Kerri was very tentative and thorough on explaining with detail what she was doing and what products she was using on my face. I felt relaxed and at ease. I was pretty impressed with the final result. My face and neck felt so good! Thanks Again Kerri, you're Amazing! I definitely will recommend you to my friends and family. I can't wait to book again!

From the owner: Grand Opening mid January 15. Book for the New Year today.read more