If I knew it was a set up like Massage Envy, I might not have gone. It's some sort of franchise…read more It was super easy to book an appointment, however, and the location was convenient too. The email list is very proactive in letting you know what time slots are available and with which practitioners as there are more than several practitioners available and a plethora of massage rooms. It's up to you if you want to buy their packages and what not or you can pay as you go, which is my personal preference. You can "claim" a $30 off first visit voucher on their website. The use of the word "claim" was helpful to me the specific day I visited in unraveling the bit of the Matrix I found myself untangling. Turns out everything is a claim, so I gladly claimed the $30 on the first visit as a preview to my new reality.

Beware of this place! And if you are a current member, do yourself a HUGE favor and keep a detailed…read morerunning record of how many unused session you have: my wife and I forfeited a number of prepaid sessions in '24-'26 because we were never told how many sessions were at risk of being lost before the year ended and so never used them... they took at least $1,000 from us without any services rendered, as atleast 8 sessions were unused without ever warning us UNTIL we canceled our memberships and the front desk slipped and shared this information. And yet the owner wants to $0.05 and $0.10 you and play games with your owed sessions! That's just one of far too many instances of poor or no communication between the customer and the business or between itself!! Far too many instances of promises made and never kept such as make up sessions for cancellations that were then counted as a second massage; masseuses "not being aware" that we had split a 90 minute session to extend another 90 minute into 2 hours and only delivering a 1 hour massage; of booking 2 hour sessions in advance to have them canceled the day of or day before because "its too much for the masseuse"; or instances of appointments booked weeks in advance only to be canceled at the last moment! But the worst part of this place is: The owner! Masseuses would call out and rarely was a plan in place to cover them and provide the session that you had booked ahead of time and paid for. If we canceled the day of, we'd forfeit the session AND have to pay a cancellation fee. This spa routinely cancels the day of and there's almost never recompense to you for your lost time or troubles. One of the very few times where an option was provided for a call out, was uncomfortable and unprofessional to say the least: I had booked a V-D day couples massage 7 weeks in advance, 2 hours before our session, the owner calls my wife to say that one of the two masseuses had called out and that she was going to replace them with a male, which my wife had adamantly refused multiple times in the past and had a note on file about never wanting a male masseuse. The owner (Robyn) asks my wife "Would it help if I told you that he is gay?" After catching herself from blowing up, my wife said it would change nothing and that his preferences were no one's business, Robyn then asks if "your husband would be willing to have him" which prompted my wife to say "if you look at his file he too has stated he doesn't want a male masseuse so no!" This prompted us to cancel our membership after weeks of deliberating. We suspended our accounts to catch up on the accumulated number of unused sessions. It took FOUR EMAILS to finally get a response and acknowledgement!! We eventually received an email stating that they, the owner had been out of state and that on return they would process our request. It took A FIFTH email to get confirmation, but were told that we had to pay for two more months before we could cancel: one to unsuspend the accounts and another to cancel. After some back and forth, the owner states that she would, "as a courtesy", waive the second month charge. We were given 30 days to use 6 and 10 sessions for myself and my wife respectively. This was extended another 30 days for my wife due to many of the usual shenanigans from this place with cancellations or 2 hour sessions ending after only 1 hour. Tonight, after receiving an email from the desk confirming tomorrow's session, my wife received a phone call from the desk stating that she has only one session remaining and not 2, and then spends over 30 minutes arguing with them on the correct number of remaining. My wife then received a text message from the owner claiming that they had to use one of the booked sessions to cover the cost of the masseuse that had been booked for my wife for a session my wife never had because she was at work and in a dead zone when a confirmation message was sent.... So rather than calling her when a response was not received, they claim she NC/NS on a session, which was never confirmed. This owner is a thief and liar. I've often seen her sitting in the lobby chatting, but she will never approach you in person to address your concerns instead working through text or email where, "its safer?" She has no idea how to do what her team does and clearly cannot work the front desk, as she'll make deals with customers and then forget to tell the front desk who then knows nothing about them or "never saw the notes she left". It's now 9:30 on a Sunday evening and she's texting my wife. Rather than being an adult and a professional and CALLING her to speak directly, she's texting her, long after when these conversations should have occurred - 6 hours ago: By waiting to have the conversation at 930pm, she's now claiming my wife is providing less than 24 hours notice if she doesn't accept the session at 530pm tomorrow and forfeiting the session. The BBB and home office will be getting calls...

I'm born again here!…read more My experience here takes approximately 3 years, in principle I started because of my medical condition and inflation the attention of the masseuses is always the best and the reception is not said, great. Soon I became a member for about a year and a half and I had the great pleasure of meeting Karen (Masseuse therapist) she is great, her charisma, her attention and professionalism is on another level. Unfortunately for personal reasons I canceled the membership but nevertheless I always try to go for at least every two months. Thanks to the entire team of this spa for always being so attentive. Vuelvo a nacer aquí ! Mi experiencia aquí lleva aproximadamente 3 años, en principio empecé por mi condición médica e inflación la atención de las masajistas siempre es el mejor y la recepción no se diga, estupendos. Al poco tiempo me hice miembro por alrededor de año y medio y tuve el gran placer de conocer a Karen (Masajista terapeuta) es estupenda, su carisma, su atención y profesionalismo es de otro nivel. Lastimosamente por temas personales cancele la membresia pero sin embargo siempre trato de ir por mínimo cada dos meses. Gracias a todo el equipo de este spa por siempre ser tan atentos.

Visiting other massage Envy places has shown me that this one stands apart. The warmth and kindness…read moreof the front staff and the skilled massage therapists made my experience truly enjoyable. I embraced every moment at this wonderful location.

I had a very upsetting experience with this spa. I booked a 90 minute massage. I was asked to…read morearrive early if possible and did arrive 20 minutes early. Part way through my massage I was "asked" to change to 60 minutes because they had overbooked. Everytime someone would come in the front door, a loud bell would ring, and my therapist would leave the room to go and greet them. At one point another therapist came into my massage room to discuss the issue of the overbooking with my therapist in front of me. I was offered no accommodation for the inconvenience. I do not have the opportunity to receive a massage often, and this would have been my first time receiving 90 minutes. I am very disappointed in their unprofessionalism.

That was such an awful massage. I've never been to a massage place where they don't speak English…read more Typically they are supposed to ask if you have any injuries, any place to focus on etc. I wouldn't be surprised if I hurt more tomorrow than before I went in.

This review is strictly on the front desk professionalism not services rendered. I went in on 1/9…read moreto buy a gift card. Earlier that day I had went online to see service prices and stumbled upon a promo stating " buy one hour massage for $99 and get another hour free" I was excited to get this deal but upon arriving, I was met with attitude and sarcasm as the front desk staff told me this was only for December. I proceeded to pull up the promo that I found on their website and the manager simply stated "well that is not supposed to be there, you can try purchasing online, but I cannot sale it to you." Clearly someone screwed up the marketing but if you have an ad running it is your responsibility to honor it. Instead of continuing to go back and forth, I took my business down the street to Massage Envy and had a much more pleasant experience. I will not be returning to massage green. As a previous membership holder-this was not my first time experiencing issues here.

Had a Groupon for a couples massage/sauna session. Sauna was great. Cozy room, very clean. Massages…read morewere great however they split us into two rooms which kind of defeated the couples part of the massage. Covid rules allowed us to be in the sauna together and the massage. Not sure what happened. Will definitely be back!

This should have been my first massage ever, but it never happened... Website reads that first time…read moreclients cannot use the site to book their first appointment, so I called. Wasn't fond of the tone on the voice-mail message. I left a message after the 2nd try. I understand you're busy servicing clients, so I wouldn't expect a call back that day or the next few days... but 6 days later and still no return call. It's been weeks now and still nothing... In full disclosure, I purchased a Groupon for my first service, with the thinking that if I wasn't enjoying it, then I could get up and leave, without shelling out full price for my first ever massage. I mentioned the Groupon in the voice message.. She came highly recommended based on her skills, but I never got to experience that. 7 days later, Groupon refunded my money. With my anxiety, it already took a lot to CALL to try to book. Was it me? Idk? But Thanks, now I'm even more nervous about getting my first massage. Hopefully I find a professional place that is more caring and responsive!

Carla is by far the best! When I leave there I feel so rejuvenated. I have been going to her for a…read morecouple months and I have seen a major change with my body. I have definitely been recommending Carla to my family, friends and clients. The people who have received her services all came back with great reviews about their massage. Carla is definitely the person to go to she is also very knowledgeable. She has given me some wonderful tips on how to relieve pressure off my back and legs at work to which I am a licensed cosmetologist so standing in one place is what I do all day.

I had a massage with Carter. I had tension in my neck when I went in and when I left it was gone…read more I recommend Ultimate Wellness Massage and Carter. Five Stars!

I have been Carter's client for a few years now. I get a massage every few months, and it is…read morealways beneficial mentally and physically. At each appointment, Carter checks-in about how I have been doing and what my priorities are for the session. Ultimate Wellness provides a relaxing and professional environment. I take advantage of their packages, (three 50 minute massages) when I purchase. Making an appointment online is very convenient. My fiance recently bought a gift card for me and met with Donna. He felt she was very kind and helpful.

care quality is amazing My pain issues were resolved. From head to aching feet…read more They are determined to understand what is causing the pain and work to making every patient well again.

Purchased two Groupons for different services. One for a Chiropractic consultation and massage and…read moreanother one for acupuncture. When I called to make my first appointment I told them that I had purchased the Groupons and wanted to make an appointment for one of the services, The day I had off, they had an acupuncture appointment available and said that there were fewer available days for the acupuncture, so I decided to redeem that one first. When I called a week later to schedule the Chiropractic consultation, I was told (very rudely) that I could not use the other Groupon, despite it very clearly stating ON the voucher "Limit 3 per person. Limit 1 per visit"

I called at 2:00 on Thursday to book an appointment for my daughter with Linda at 4:00 the same…read moreday. When my daughter arrived for her appointment, she was told Linda doesn't work on Thursdays. Instead of a great massage with Linda she got a mediocre one with the other massage therapist. This is not the first time this has happened at this place and it is not ethical. I should have been told Linda doesn't work on Thursdays when I made the appointment.

I should have came years ago! I always drive by and decided to give it a try today and I'm so glad…read moreI did. I feel so rejuvenated and relaxed. The place is clean, quiet and very nice. Prices are very reasonable. My only complaint is I should have done the 60 min reflexology not the 45 min! I was bummed when it was over. Lol I'll be coming back for sure. Next time I want to try the hand and head massage. Would recommend to anyone who just needs a few quiet minutes to pamper themselves a little bit.