My therapist I went to was Helena. She was awesome. I had a great experience. She was very knowledgeable and professional. I really enjoyed my session all the way around. Highly recommend seeing her! read more

Reasonable price I'm so happy I found my new therapist Trevia and this Massage Envy and it was such a wonderful experience! From the moment I walked in, Sara/Kylie at the front desk and the entire team made me feel so welcomed and comfortable. Everyone was kind, professional, and genuinely caring. The atmosphere was relaxing and the service was amazing. I left with an appointment to make sure I do not miss it at the end of the month! read more

Terrible massage. therapist looked like I was bothering her just by being there. Dabbed on oil and rubbed it in a circle. That's not a massage. No communication. hit the head rest ( with my head in it) never even apologized. I won't be back. read more

I love this location and Ky she is very sweet, helpful, and caring and also kind. Highly recommended!!! I had a lovely experience leaving feeling happy, refreshed, and glowing skin! read more

Ive been going to this location for almost a year now. The staff have ben incredible and Diane my therapist is the best Ive ever had. She is very understanding to my specific needs. I usually walk in with many knots and feeling stiff and always leave feeling better, with flexibility and feeling satisfied. Diane is very well trained in her profession and is open to offering at home solutions for me as well. If you're looking for a fantastic deep tissue experience, she is an excellent choice! read more

The customer service has been excellent at this location. very accommodating and helpful. The manager Stacy was especially helpful! I had a massage and facial both were incredible ! read more

Let me begin by saying my low score on this review has absolutely nothing to do with the massage I received and everything about the way I was treated when I was checking out. I booked an appointment online and the hourly rate was $70. I thought, great, I'll try this out to see if I liked the place. Easy enough to book the appointment. I arrived and checked in. The receptionist actually stood over me while I was answering the pre-massage questionnaire, which I thought was strange, but whatever. I was taken back about 5 minutes after my appointment time and the therapist walked in to start about 10 minutes after the appointment time. I understand there's a time lapse for greeting, etc... no problem. I received my massage and it ended about 7 minutes before the end of the hour time frame. The massage was decent, but not amazing. The whole time I thought, maybe I'll do this every 2-3 weeks to help my soreness and stress. I could afford the $70 plus tip per time, no problem. I went to check out and the lady at the desk (a different person than when I checked in) was not very friendly. Snobby actually. She firmly stated that my total was $70 this time but if I came back it would be $120. $120 per hour!!! $50 more then what this appointment was going to cost me! I was blown away. As much as I've read about people regretting their "memberships" I had planned just to do the individual treatments because I didn't want to commit to the membership just yet. Mostly because I wasn't sure how often I could do it. I half expected the receptionist to explain the membership or make some sort of pitch for it, but other than the quickly snarky explanation, she just processed my payment and let me go. I guarantee you I will NOT return to this place. Trying to push people into a membership or charge more for non-members is just unacceptable in my opinion. read more

Love the staff. If you are looking for a therapist that will superced your expectation you have to ask for Kelly. She is absolutely the best therapist I have ever used. She will listen to you treat you and leave you wanting more time. read more

My wife and I have been going here since they opened and have had great massages with the exception of a few. My wife had Velma today and she said it was the best massage she's had in her life! She listened to her needs, applied deep pressure without hurting her and helped with her extreme pain. Velma made a difference today and we sincerely appreciate her skills. read more

This was on monday feb 13th 2023. This location only had trainees working with one starting that day and the other on her 2nd week. I also had her drive close to 60 mi to this particular location because of the positive reviews and word of mouth that we had heard . Booking from online was not possible. The person who answered the phone was polite and booked a 2pm 90min massage session and made my wife who has never been to any location before a profile. She confirmed my wife was new and eligible for the 110 dollars and took my card info down so she wouldn't have to pay anything when she arrived(this was a surprise). They then contacted my wife to cancel. Ruining the surprise. After some effort we got it rebooked at 4. The appointment went well except for swapping out masseuses last second. At around 6 my account has every penny in it drained. When I saw my wife after work she told me that we had to cancel a hotel reservation because there wasn't enough on my card so she had to pay the difference of the almost $200 bill. No one called me, I did not authorize the amount taken from me and I was never contacted to resolve the issue. I'd like to be clear that the staff that was there was pleasant and polite. However, they did not seem to know the inner workings of your POS system or really how to run the business side of the business. Someone senior should have been available to speak to. The only reason this is not a one-star review is because the service provided was acceptable. Do not recommend they need to get their act together. read more

Massage Envy - Proof of purchase - Massage Near Me - Lutz, Florida

Massage Envy I'v been going for 5 years by now. I like facials. Sylvia A great estetition. She has long experience, her hands are magical. My face looks young after her appointments. I highly recommend Sylvia. read more

Been going to Massage Envy in Lutz for a few years now, had the monthly membership and never had a bad experience until this past week. On Tuesday I got a voicemail from them saying that I had missed my 2 o'clock appointment and if I'd like to reschedule to call them back. Dumbfounded on how I missed it or forgot it I called back and spoke with Cassandra. Cassandra stated that they had sent me email confirming my appointment and also called the day before to confirm also. When I told her I never got either, and had never gotten a email the day before my scheduled appointment ever, she said no we did, as it was noted in the system. Before losing my cool, I said thank you and hung up the phone. I then checked my email, to verify what Cassandra had told me over the phone. The only email from Massage Envy was about a blood drive with the American Red Cross and the email stating my appointment was canceled. I then contacted my cell phone carrier and asked for my phone call log for this week and asked if Verizon Wireless could also email me a copy of my call log too, which they did. Upon looking over them, no one from any Message Envy in the country called my only contact mobile number on file with them since 2017 and the only number I've had since 1998. After seeing and finding out that I was lied to, I called back, got Cassandra again and explained that I had proof that no one had called to confirm my appointment for the next day or even emailed me. Once a again, Cassandra stated that in their system it said they called. By then, I realized it was my word against hers, even though I had proof and was willing to show them. I then asked for the manager, which had just stepped out when I asked for her and didn't know when she'd return. How ironic and convenient, huh? After hearing that, I hung up and tried to find the number to corporate to complain, make them aware and also cancel my membership. Unfortunately, there is no number for corporate and all their website states is to contact the location you go to. Which is a total waste of time, as the manager is always stepping out when I call to speak with her. In the end, I'm not upset about the no call or email confirming the appointment. I'm more upset of being lied to, being avoided and then hearing from former therapist from the Lutz location that they're notorious for doing this to people and that's why they left this location. As not the people at the front desk, managers but also the franchise owner are all on it. Shame on you Message Envy in Lutz. read more

So disappointed. Worked twelve hours today but I had a 90 min massage booked for 8:30 and everything was gonna be ok. Get here and they tell me I don't have an appointment. I screenshotted the appointment I made the other day. You may ask why would I do that. Because this has happened two other times. Once here and once at Citrus park.why have the app if it don't work or if you don't have access to it yourself like the girl at the desk said. Been a member for over two years and I'm about to cancel this place and give someone else my money. read more

Sylvia is amazing, I recommend her 100%. Very detailed, informative and helpful. Thank you Sylvia

My wife and I have been members for years. After trial and error, I have found the best massage therapist, Annabelle! 60 minutes is never enough. I would recommend 90 minutes minimum. The staff really gets to know you especially when I call to make an appt. I would recommend this location to anyone wanting a great massage with excellent service. read more

***** NEW MEMBERS BEWARE****** I have been a member for over 10 years. Due to military deployments I ended up with over 17 accumulated visits to which I couldn't keep up. They made me come in every 6 months to sign paperwork to pause but still had to pay 10$ a month to not lose my 17 visits. If I wasn't able to make it in then I started paying the full price again. Ive tried to book appointments to use them but either nothing is available or they have cancelled them on me. Now I've got 24 and the management at this office is so rude and told me I could cancel my membership and use my 24 visits in the next 60 days or lose them. If I can't even book an appointment in a reasonable time how can I book 24 in the next two months? Their policy is antiquated and they seem to prey on situations like this. Just taking money without actually providing services that I've already paid for. I will be looking into a lawyer. they gave me the other options of pausing at no cost for 6 month of which I cannot use the ones I've already paid for... or pay 10$ a month for 6 months and use the ones I've already paid for. Again making it very difficult to get the value that I've already paid into. read more

Why 5 stars? Because this was one of the best massages I've had in a while. --- --- --- It hurts my heart that I cannot remember the guy's name who provided me with one amazing massage. It was on Sunday 10/4 at around 12:30p. My fiance and I actually got a couples massage, and both of us were very happy. I am picky about my massages - I like them to be pretty firm, and he definitely delivered. My only complaint is to the detriment of my own stupid body, and that's the soreness that's taken place in the days afterward. My posture is so bad that any slight tweak of my muscles can throw me off into a downward spiral of pain. Luckily, I've had much worse. The massage itself though? Primo. One of the best I've ever had. read more

Massage Envy Massage envy is the absolute worst and I will be writing this throughout social media Apparently, my payment did not go through because I had a credit card replaced as my other was fraudulent. I honestly did not realize if 60$ was being taken out of there or not. The manager Bria (she states of a year- her first job I'm guessing as she was completely rude and unprofessional) states I had 22 massages expire due to non payment since September. She stated they left me 3 voicemails over the last few months. I did not receive any of them. She said the last attempt was December 13th. I had emergency spinal surgery on Dec 9 and my Dad passed away a few weeks later, so it is possible I did miss getting that one. I did not receive any other prior communication. She stated "well they wrote a note in here and that is all that matters". Whether they actually did call or not. I asked if there is no other comminication- Email, letter, text sent nor any other confirmation of payment issues. Three vm over 6 months? I stated I would be happy to pay the months that have lapsed if my 22 massages (which is quite a lot, much more than the missing months) could be reinstated. Again extremely rude, immature and rolled her eyes at me like a teenager. The woman next to me also was complaining about massage envy. I asked who I could contact to see if this matter could be resolved, as I have been a massage envy client for years and have almost $1,500 in services. I think that massage envy corporate would like to get that resolved and keep their long time client happy. She said no one is higher than me. Really??? The girls next to her told me I could reach out to corporate, and she interrupted and said it would all just go back to her so don't even bother. She said she recently became the manager and she would not do what they had done in the past. She berated me in front of the entire clientele that this has happened before-like I'm a criminal or something. I know I am not the first one to have to have a credit card replaced and not remember all the autopays on it. Clearly, as this has happened before the office is not good at contacting their clientele and perhaps an email or letter should be sent. Is it not possible that two vm didn't even get left? I have been recovering for months from this surgery and was looking forward to my first massage back especially as was having pretty severe spasms. I am disgusted by this lack of empathy and understanding and such rude behavior from this little child who obviously is on a huge power trip. I do not feel comfortable leaving a debit card as fraudulent activity rampant. I ask that my expired services be returned to me if I am able to update my account. In this post-pandemic world I think i little understanding would go a long way. There certainly are other options out their besides your franchise. I also ask massage envy if this is the person they want representing their business?? read more

Staci, the new General Manager, has made a difference in the short time she's been at this location!! For the past 4 years I have not been able to use the app to book appointments and everytime I told someone I was told they would report it and call me. When I mentioned it to Staci, she immediately took care of it and resolved the problem with corporate and true to her word called me and made sure I could use it. She talks about services, answers questions, and makes recommendations. She is very pleasant and engaging and like I said, she has made a difference!! read more

VERY UNSATISFIED I called and booked a couples massage for me and my fiancé. I asked them to not send her a confirmation message because I was planning a surprise and the person on the phone told me "no problem we won't send her anything"...of course she got the confirmation anyways and ruined the surprise but that's not the main problem.. We arrived early for the appointment and to my surprise I had a male masseuse when they told me it would be 2 females. I refused to get a massage by A male and I even told him I don't want to offend him it's just something I'm personally not okay with. He was respectful of my feelings but there weren't any females available so my fiancé and I left. I still got the charge for $140 to my debit card and when I called to try and reconcile the situation they told me that they "still need to get paid" I asked to speak to a manager but they said there wasn't one and that there wouldn't be a manager until the following day at 3:00pm. I've seen a lot of reviews with the same kind of concerns so it makes me wonder how they run the business without management at all times... I'm usually not the guy to complain but i wasted my afternoon now I'm out $140 for 2 massages I didn't get. I don't want to get anyone in trouble. I just wanted my refund and to move on from this already it's ridiculous. read more

Dear Management, I am furious and I want to cancel my membership. I have received the worst service of my life. The therapist I saw tonight her name is April. This is not my first time getting a massage by April and I did not think she did a good job, well enough for me to leave her a tip on the first time I saw her. Tonight, I asked April if tonight's session will be deep tissue because that is what I requested. April proceeded to tell me, "On December 22, 2022, she willing chose not to do deep tissue on me on February 28,2023 because I did not tip her". I said to her, so you're not giving good service because you didn't get tipped. She said, "she based her living off of tips and that she has a list of clients that do not tip. I told her, I too am in the service industry I do not give poor service because someone doesn't tip me. I told her to stop touching me and proceeded to dress. I do not want April working on me or anyone else again. As I recall tipping is optional and considered a gift! As a paying customer April should not be able to continue to work on people again. Customers aren't obligated to tip!! furthermore, she felt obligated to tell me instead of doing her job!! read more

Stay away from this place! Rude Front desk Staff Angie who would not let us cancel our appointment as I had explained to her I had Covid even continued to tell me they do not have a COVID protocol for the location and I demanded to speak with a manager and she responded that she already spoke with a supervisor and as a courtesy she was only going to charge me for 1 service not the two we had and that I would need to wait a long time on the phone for a supervisor. This is wrong and I told her so your meaning to tell me you would rather be exposed then honor the customers request to cancel. So I decided to take a trip down to the location with my Test as I felt they did not believe me. Bria was nice but only said sorry because she had to, and let's talk about Esthetician Christina! She had done a facial on me once and boy was she the rudest and snobbiest Californian ever! Thank god those celebrities who you used to do Special effects make up for fired you, In a moment that I needed help because I am batting Covid all you could rudely say to me as I had a mask on is " you should really be outside" at least 3 times as you cowardly shut the door behind you calling me a fat ass bitch who had no money! Jokes on you lady! Little do you know you should take a look at your cameras and notice that I was outside for about 20 mins and your boss Bria called me in. Avoid this location if you don't like being harassed or even shamed in this location when you were trying to do right . Christina is the worst along with Angie! If you're a current member cancel now! read more

Facial! Ms. SYLVIA gives the best facials I ever had. My skin feels and looks so beautiful every time. My friends keep asking what she does because it is completely noticable, my skin has taken on a new beauty and I'm so proud of it now. Thank you soooo much Sylvia, I will go nowhere else now. read more

Terrible customer service. Don't you ever buy a gift certificate from this company because you never get the value of what you have paid for. Total scam.I received a 60 minutes/Massage/facial that was purchased with non-member price and when I called to upgrade it to a Microderm infusion, they wanted to give me a membership Price credit for the gift certificate and charge me for a non-member facial, asking forAdditional $120. Very disappointed read more

I had asked for a massage reservation for Christmas as a way to get the knot out of my neck and they definitely did just that! The place was relaxing, and the masseuses was incredibly friendly. Would go again. read more

What a sh!tty thing to do to a loyal customer!!! My husband and I have been loyal members at this Lutz location since 2008 and NOW....they are doubling our membership dues!!! We have many points accrued and when I called to complain about the increase they gave me 30 days to use all my points and cancelled our membership!!! Guess this is Massage Envy's way of getting rid of the long term contract customers that are still under the protection of the class action suit contract.... If you're thinking of signing up....DON'T DO IT!! Obviously they're only concerned about money and NOT YOU!! SHAME ON YOU MASSAGE ENVY!!! I don't need to go to a portal!! You gave me your response over the phone directly!! People need to know and understand who you really are!! read more

Dont go here. I sent my 19 year old for a massage. I called to make the appointment . This young lady on the phone had no clue what she was talking about for the services that they had or the differences. My daughter goes in the same lady is singing horribly and ruining the vibration. The massage therapist failed to ask what she wanted . She failed to explain anything and so she walked out because she felt uncomfortable. It appears nobody knew what was going on either on the phone or inside. Pitiful read more

I got a lymphatic massage Monday & Tuesday. Called the front yesterday to ask to schedule one for Friday since you cant schedule that massage online and set it up for Friday. Came in wAs called back 10 minutes late just to be told its against policy and i need a doctors note for this massage. Keep in mind they scheduled me for this same exact massage Monday of this week & Tuesday which i went to both now its a problem after i drove 25 mins to be there. Never again. Done with them. read more

I've been to local massage places with warm blankets, warm tables, and the lotion is warm. Calming music, calm atmosphere, etc. This place, everything is cold, the atmosphere is "so- so" and the price is double. Tried to enjoy a membership for a month only to find out that canceling 9 days in advance was too short of notice and I would still be charged the monthly fee. I read reviews, thought "it couldn't be that bad", and went for it. Now I'm regretting it. Even with a free gift card.... NOT WORTH IT. Update: the manager called to hear my review over the phone and to explain policy. They did end up waving the month fee and allowing me to cancel past the 10 day requirement. Thankful for the follow up and appreciate the intentionality of wanting to improve. read more

This establishment has the worse front desk staff! I called cause they charged me for an appointment I cancelled! They called me a liar because they said they sent an eMail that I never received. When I asked to speak with the owner they said they would call the police. Really?!? For What! I was going here for years, this place treats loyal customers horribly! Don't worry! I won't be going back! Thieves read more

Great experience and Sylvia is A++++++. Please book her if possible.

Great experience today! Vandala was my therapist and she asked all the right questions to provide me with an amazing massage. Pressure was perfect as well! I highly recommend her! read more

Used massage envy in Washington DC, Alexandria Va, Milwaukee and Lutz. I will return. Warm relaxing places with warm hands. read more

Stephanie is amazing! Simply the best massage therapist in Tampa bay. read more

Massage Envy - Massage Near Me - Lutz, Florida

Massage envy lutz is my favorite in the area and I've been to several. Friendly staff, smiling faces, and of course great quality massage therapy, as well as facials, and other services. Try the deep massage therapy or the hot stone massage, they are my favorite! read more

I've been a member since 2007. What a wonderful spa. Try a 90 minute massage and a microdermabrasion ! Heavenly.

Where do I begin. Well, for one - I had to cancel my membership due to the lack of transparency and honesty with the customers. Now, I want to say this is no way a reflection the of the many talented therapists there. I really liked one therapist, and she was really really good. However, for some reason, I wasn't told that her schedule changed (would get a different therapist without my knowledge), and it happened several times. Always a different pathetic excuse. I know I confirmed that I wanted this particular person. So many mix ups. And to top it off, I really don't appreciate few of the staff member who work the front desk, who have no idea what is going on, are rude and lie! This isn't a way to maintain loyalty and for people to keep coming back. There are many different locations that offer the same service without the dishonesty. It is sad, because the therapist there are great! So, I am looking elsewhere and avoid the political upheaval that has graced the main lobby. read more

Had a great massage today with Faron (sp?) walked out feeling amazing! She knew all my problem areas without me having to show her and she applied just the right amount of pressure. Very professional and made me feel comfortable and relaxed. This location was way better than Citrus - the staff was much friendlier and didn't try hard selling me a membership which was refreshing! Everyone looked happy to work there. I highly recommend this location! read more

I have tried a lot of different massage therapist around the lutz area and I finally found the one that I think I am going to stick with. His name is JOHN! He has a heavy hand but in a very good way, if you are looking to get rid of big knots and have a great deep tissue massage then I highly suggest him. read more

The first time I came here it was worth it because the first massage was $60.. the second time I wasn't aware the actually price is $90.. so not worth it. I booked a 60 MINUTE massage, that ended up actually being 47 minutes.. so not fair.. and I added a foot scrub, which was just getting the scrub put on my feet then wiped off with a towel, so NOT worth it! And with the add on foot scrub you'd think it would be an ADD on to the ALREADY over priced 47 minute massage, nope, no time added for the foot scrub it was squeezed in there with the same time as the massage no extra foot treatment.. I wouldn't recommend this place to anyone. I will not be going back. Idk how they treat their customers like this and expect them to come back.. not great service at all. I'd expect to get a 60 minute massage if I book a 60 minute massage. And if I pay extra for a service I expect to get that extra service not less of a massage to squeeze the service which wasn't even a foot scrub! read more