My massage was perfect, deep tissue/swedish massage, asked for a little more light pressure . Very…read morenice decor and rooms, would go again. I booked online and there was a language barrier at front desk once I was given paperwork for facial? I asked for massage paperwork, I booked for massage not a facial. She wasn't getting what I was saying she insisted I fill out facial paperwork also, after my massage , the therapist said she would take me to now get a facial as directed, I had to explain to her as well I didn't book or pay for facial? She then asked front desk lady to confirm and lady up front finally realized I was not getting one.

Back for another visit to Best Day Spa continues to earn every one of those five stars…read more The massages are consistently exceptional--easily the best in town. Beyond the treatment, it's the little details that keep me coming back: the staff is incredibly kind, the spa smells divine from the moment you walk in, and that orange-infused water is the perfect finishing touch. If you're looking for a reliable escape, this is it.

The young Korean woman who was my massage therapist was the worst! I paid $60. cash up front for…read morean hour massage. As soon as she found out I was not interested in sexual favors, her attitude tuned very sour and she started complaining about not making any money. I felt like telling her this is an establishment of massage and not a brothel. In any case, after that she told me I only paid for 45 minutes, yet the sign in the lobby clearly said $60. dollars an hour. She actually only gave me about 1/2 hour before she said, "Finished". She wanted to wait in the room while I got dressed and I told her to get out. Maybe the other girls are fine, but in ten years of getting Asian Massage I have not experienced anything like this. I will NEVER go back here.

Terrible massage. The lady doing it was old and couldn't give a deep massage. I'm trying not to be…read moremean, but I came to relax and left without feeling relaxed.

When my absolute favorite massage therapist moved far away last year, I was heartbroken I wouldn't…read morebe able to find another great massage therapist. However, I'm thrilled to say my search is finally over. Why? Because I found Steph at Serenity and she is terrific! Okay, first things first... As a guy, I'm usually indifferent to ambiance, but the place is extremely clean, smells great and overall has a nice inviting atmosphere. Next, I've had many massages throughout Northern and Southern California over many years. I can tell when someone cares about you and when they are just going through the motions. Steph truly cares. She is professional, strong, and knows how to work out tension, sore muscles, and leave you feeling great! Each time I've left I feel so much better and so relaxed I almost feel I should wait for a while before I drive! If you've had a great massage in the past, you know exactly what I'm talking about. And if you haven't, well, it's time to see Steph! Highest possible recommendation!

My bf and I got a one-hour couple's massage this past Sunday. We arrived early, but they started…read more5-10 minutes late after our appointment time. Staff was friendly, and seemed to be running around doing their best to help customers on site (possibly short-handed). Gentle melodies played quietly in the background during our session, but the ticking of the clock was loud and a bit bothersome in our massage room. The decor and setting was clean and simple. I loved the comfy face hole pillows on the massage beds, which felt like a soft memory foam type of material. Our masseuses were in and out of the massage room, leaving the room at least 3 times combined during our session to help other customers outside of the room (I know this because it happened every time the door bell to the entrance rang). This doesn't count the times they left for hot towels. We asked for hard pressure for both of us, but my bf's masseuse did a better job at it than mine. His massage bed had bars hanging from the ceiling which was used for back walking. For my treatment, there were moments that felt like my masseuse applied deep tissue strength, but the pressure wasn't consistent, and she didn't really work on my knots. I did appreciate that she did a thorough job on my feet though. That was probably the best part of my full body massage.

Great service & very attentive. Removed a star because they were mad at my $20 tip and was asking…read morefor more money. They don't know how much money a person has. Getting a massage is a splurge for some People and you can't be mad at someone's tip. It's kind of rude. But my massage was cool.

Amazing.. Best massage ever!!... I love Ling, she is one of the best. My hubby and I stop everytime…read morewe visit our grandbaby. I promise that everyone will treat you with the best service ever. So glad we found this place

Professional, clean, reasonable, very good treatments. Convenient hours. Highly recommend!read more

Very clean location. I was able to book a couples massage for same day or next day. Probably one of…read morethe best massages that I have ever received. The price was reasonable. I will be coming back and would recommend this place to anyone!

I've been here several times, and while they get the job done, the level of professionalism is…read morelacking. I came in for a massage, and when it was time to pay, my masseuse hovered over me while I was Venmoing her tip. To my surprise, she then asked how much I tipped, which felt completely inappropriate and unprofessional. On top of that, she commented that the tip should have been a certain amount, despite there being no posted policy or expectation regarding gratuity. The entire interaction made me very uncomfortable and left a bad impression.

I went in for a massage because I had a couple of knots in my shoulders that needed to be worked…read moreout and were leaving me feeling uncomfortable. That was the entire reason I booked the appointment. I called before to make sure they could do a firm massage, and the woman on the phone told me that would be fine. As it turned out, the woman I spoke with on the phone was the same person who gave me the massage, so she already knew that I was specifically looking for firm pressure. For context, I've had many massages in my life and have even had massage memberships, so I'm very familiar with how massage sessions normally work. The massage started with her walking on my back and my legs, which was actually fine. I assumed she was warming up my body before getting into the actual massage work. After that, she moved to my shoulders and spent maybe five minutes very lightly rubbing them, almost like a skin massage instead of actually working into the muscle where the knots were. Then she tried to move back to my legs. I stopped her and told her I didn't need my legs worked on and that my shoulders were the reason I came in. I asked her to please go back to my shoulders because that's where the pain was. At that point I even moved my hand out from under the blanket to physically show her exactly where the discomfort and knots were. I also told her clearly that I can take pressure and that I needed a firm massage. I even mentioned that I've had male massage therapists before and that strong pressure is not a problem for me. She stayed on my shoulders after that, but the pressure never actually became firm. I kept having to repeat that I needed more pressure, and each time she would say "firmer, firmer," yet the pressure barely changed. The session was $119 for a 60-minute Swedish, deep tissue, Thai massage. At best, I received a basic Thai-style portion where she walked on my back, but there was no deep tissue work and no Swedish massage techniques at all. I left with the same knots in my shoulders that I walked in with. To make things more uncomfortable, when I went to pay she asked me out loud what my tip was going to be. I ended up leaving $10 because I felt put on the spot, even though I honestly did not feel the service warranted it. Looking back, I had no idea this would be such a complete waste of money. Honestly, I would rather give the county $129 for a parking ticket than spend that amount on this massage again. Overall, this was a very disappointing experience, and based on what I experienced I would not recommend this place.

I'm so disappointed. My only day off in a while and I had high hopes for a Thai massage. Well,…read morethe massage was mediocre, but what really is messed up is the massage therapist did not leave the room while I undressed and then asked me to pay while in my undies . I had initially booked a 90 minute massage, but she charged me for an hour but before she could recharge me, I checked my bank account and the massage was $125 for 60 minutes and I stopped her from redoing the charge. Wow!!! She also said she added 10% tip without even asking. Luckily I stopped her before accruing extra charges for the remaining 30 minutes. And then...she asked for an additional tip when the massage was over! I won't be back.

I booked this place for the first time, and unfortunately it was the worst massage I've ever had…read more When I walked in, neither of the two women at the front were friendly. I asked to use the bathroom before my session, but instead of helping, they kept directing me straight to the massage room. I ended up having to find the bathroom on my own. My massage therapist didn't speak any English, and despite repeatedly asking for light pressure, she continued using heavy pressure and even started hitting me with her fists in certain areas. It stopped feeling like a massage and more like being struck. This was supposed to be a two‑hour session, but I couldn't relax at all because the hitting continued throughout. The only positives were that the place itself looked nice and the price was reasonable. Still, the overall experience was so uncomfortable that I will not be booking here again.

I had a neck and lower back pain. The young lady with 12 years experience did an outstanding job!…read more I was very impressed. I would love to come back, but I don't live in Santa Rosa