Started out good went downhill Left a lot of work that…read moreneeds to be fixed Refuse to answer call or text

I contacted him about building a pole barn style garage for me. He began working on it in Oct. of…read more2023, it was completed Feb. of 2024. It was a 30' x 40' x 12', with 2 10' x 10' garage doors and 1 man door, and 2 windows. Also supposed to have 4" concrete slab. We discussed location of the doors and how to have it laid out. I wanted to have 3' from the corner, then the first garage door. Then have a 3' space in between the next garage door. Leaving the final space to be about 14', then have the man door centered in between that area left over, for a little more room in the area. We also discussed having an area with a 6" slab so I could put a car lift in that area. Slow start due to weather, no big deal. Posts go up, here is the first issue. He forgot we discussed 3' from the corner with a 3' space in between the doors. Now I have a 5' space from corner with 5' in between. Which makes my area only 10' now. Ruined my whole plan for the inside. Whatever we'll continue so I can get this done. Suppose to trench from building to house and building to pole for power. Issues with that as well. From building to house, it was supposed to go from closest corner of building to closest corner of house. It ended up going from building corner to the furthest corner of house costing me more in material from that as well. Then the trench from building to pole was supposed to be 30" deep. There were spots in it that wasn't even 20" deep. Now I had to hand dig those and fix them my self after paying extra and paying for the trencher rental for them to do this. On to the concrete floor, it was a 4" slab with 1 garage bay supposed to be a 6" slab. He forgot about the 6" slab part after I already called and paid for more concrete to be delivered. He was going to get there before the concrete guys got there to correct this issue. Joke was on me; he didn't get there until after and they had already started pouring concrete. So now I have no 6" slab anywhere. They also put aprons in front of the garage doors. They weren't the same height of each other. Noticeably different heights. He said the concrete guys did this for a reason, he couldn't remember what they told him. After the concrete dries, every time it rains to has puddles everywhere. I asked him about it, his reply was once the building is done, it won't get water in it. GREAT! Now on to do the metal windows and door. Door seems decent, windows were level and looked decent. Starts to put metal on, doesn't put a house wrap on it. Told me because we didn't discuss it, he didn't think I wanted it. He knew I planned on using it as a garage, with a concrete floor, why wouldn't I want that. By the time I come home from work, he is already one side and a half done with no wrap. I check out the first window he started putting metal on by and I notice it has a crack in the glass behind the sticker on it. I bring it to his attention. He gets defensive over it; acts like I must have broken it or something. Told me he installed that window himself and he knows it wasn't broken after he installed it. I told him you're right I broke it personally since I was having the building built. Then he changed it to it must have been broken when they delivered it. He didn't do anything about it, continued installing the metal. He ran out of the rodent block piece of metal on the bottom and never installed it. So now I have a broke window installed with all the metal around it. He then told me they sell a repair kit I could buy and install myself to correct this issue. He did put insulated bubble wrap on the roof area after I brought it up about the walls having nothing on them. So now when it rains both windows leak so now, I have water pooling in the building that would be dry so I wouldn't have to worry about the puddles in the building. I get the garage doors installed. Now every time it rains, I get water in the building from the windows, both garage doors have water come in by them from the flashing around the doors. Plus, the concrete is unlevel so the doors can't sit flush to the concrete. If I leave anything on the ground and move it after it rains, it's wet underneath. He didn't put any plastic under the concrete to help with moisture. Plus, there's cracks all over the concrete now. It's been something dealing with this. I've given up trying to get anything done with him. I wouldn't use him to build a chicken coup for me. It's been one of the worst decisions I've made in a long while. Sorry for this being so long, it's just been a lot to deal with.

We received the most awful customer service at this store from any business in the history of…read moreretail. After confirming a 2 hour time frame at 12:44 with an associate to pick up my on-line order, it was closer to 3 hours before I arrived. I phoned from the parking lot and the order had not been filled. I went in the store to see why we were still waiting to be told they couldn't get to it because now it was raining. The associate admitted speaking to me, but denied I gave him a time. I suppose we just talked about the weather. I left without my order, a tank of gas and 3 hours wasted.

I do not normally write reviews unless my experience is top notch or lowest on the scale…read more Unfortunately, this was was the lowest on the scale. It's been over 24 hours since I filed a complaint with Customer Care and supposedly the Regional Manager was going to return my call. I have not heard from anyone. Lumber Liquidators in Bowling Green is managed by terrible leadership. I entered the store on Saturday, January 18th for the very first time ever. The Manager continued to but in while the salesman, Brandon Wilson(according to my paper work) was talking to us. Brandon did a great job answering the questions that we had, and explaining the difference in between the types of underlayment. I returned to the store on Wednesday, January 29th to order the hardwood floor. I presented a check for the order to be placed, and I was asked to show my Driver's License which is to be expected. I was given a receipt and out the door I went. Hardwood finally arrived and I called the store to schedule a pickup on Wednesday, February 19th. Here is where the shopping experience really went South. Jeremy who I had spoken with on the phone was helping another customer, so the Manager had to assist us. I'm not sure he likes or needs to be in customer service. His attitude definitely says no. I presented a check from the same account that they accepted on January 29th as well as a second check to cover the balance. They were not able to accept the check this time. The check wouldn't go through the system, but it went through fine on January 29th. The check was drawn on a local community bank in Bowling Green, and they could of called the Bank and verified any information that they needed. I told the Manager that they accepted the check on January 29th without any problem. He stood there and looked me in the eye and said, I can't accept it. He didn't try to run it again or anything. WOW! After several comments back and forth, I said forget it and give me a refund. Guess his store doesn't need my business. I asked for a number to call to follow up on my refund, and he gave me 1-800-hardwood which is far from the correct number. Keep in mind he is the Manager of this store ....WOW RIGHT!! My refund will be mailed within ten days from corporate. I followed up with corporate office myself to let them know what quality management they have in Bowling Green. Can you believe a Manager would act this way? We all know that every computer system has a work around before you let a paying customer walk out of your place of business without them purchasing what you ordered for them I definitely recommend you shopping anywhere, but here for your hardwood flooring needs! Update: Well today is March 5th and I have yet to receive my $330.00 refund. I called Customer Care yesterday and they were supposed to overnight my refund and it's still not here!!

Summary: Original estimate was doubled, project was 2 months over schedule and they smoked in our…read morehome Please do not utilize this business. We asked them to convert carpet to laminate and the original estimate was about $3000. They ordered the material WITHOUT viewing our house first. After ordering it, we had to contact them multiple times to see if anything was being done and that was the only time that the project moved forward. After the material arrived, the contractors (that they hired) said they couldn't get started because BG Hardwood should have came to see the house before ordering the materials. This is when the estimate more than doubled to a total of $7000 because they said we never told them we had stairs (my wife confirms we told them this). New materials were ordered with us having to call and check the status almost daily. The contractors came back to install it where we found out they were smoking in our home Do not go with this company

Fantastic quality floors and the service from the owner, Tony -- was great! Good price, on-time…read moreinstallation and overall good quality of hardwood floors, sales and service. Very happy!

I had never purchased flooring before. I have to admit that I was nervous. Big burley men with…read morehammers trying to up sell me???? Looking through 1000 things with nobody to help me???? I looked on my Yelp for flooring stores in town. The closest one to me was Flooring Concepts. There were no reviews, but I figured I had to start somewhere. I walked in not knowing what to expect. What I found was a polite knowledgeable gentleman who showed me right to what I was looking for. He came back every few minutes to make sure I didn't have any questions, and if I did he didn't make me feel silly. ( I knew nothing about flooring). Every aspect of this experience was top notch, from service, to price, to pick up. I have made 2 flooring purchases there, and I will definitely use them again!!! 5 stars and 2 thumbs up from this flooring newbie!!!!

Great to work with. We love our floors and so does anyone who sees them. Very unique concept for…read moreour barndominium. We picked a product, then chose all the colors it came in and installed them alternating each section. Huge job at about 4,000 sq. Ft.

Robert and his son have helped me on several projects. He is knowledgeable, and skilled it's good…read moreto have a person who will take care of household remodeling and Mr. Koblynski has always done quality work.

Robert and his son did our bathroom remodel and did the new treads and risers on our stairs. Their…read morework is excellent. They completed the job in one week. Amazing! We will definitely have them back for any future remodeling we have.

I live in California and was banging my head against the wall looking for some hardwood flooring…read moremagicians anywhere in the country (world?) who could help us find a solution to tone down the red in our red oak floors... Jessica and her team are just those people. They are super talented and resourceful about giving specific tips in person or online for hardwood flooring and many other interior design needs. Virtual consults with the Hardwood Co. are a wonderful way to get incredibly important help during those key decision making points in the home renovation and/or interior design process. I found them on Instagram and am so glad I did - Jessica is talented, easy to communicate with, and the value is great.

I had a flood and used AKS to replace my floors. Neil was great to work with. He coordinated the…read moreplumbing, flooring, and painting crews for the project. The painting and flooring crews were professional and polite. I highly recommend AKS.

Always answers the phone even on Christmas Day. Had some flooding problems and they took great care…read moreof us.

Josh came out and was extremely professional in getting a quote (both accurate in terms of material…read more& timeliness). The price for LVP instal was competitive & the work the crew did was great, he was even able to get the material at a discounted rate. I purchased baseboard out of pocket and his team installed them after installing the LVP, high quality work and convenience. 10 out of 10 would recommend using Simply Southern Flooring for anyone looking to get work done in the Nashville area.

We recently had Simply Southern Flooring install porcelain tile plank in our kitchen & laundry…read moreroom. Their crew was always on-time, professional, and all business, from demo to completion, start to finish. Excellent service, reasonable cost, and easy to work with through the whole process. They even cleaned up the debris when finished. Our new flooring looks great, very satisfied with the result. We would not hesitate to use them for any future flooring project. Highly recommended!