We received the most awful customer service at this store from any business in the history of…read moreretail. After confirming a 2 hour time frame at 12:44 with an associate to pick up my on-line order, it was closer to 3 hours before I arrived. I phoned from the parking lot and the order had not been filled. I went in the store to see why we were still waiting to be told they couldn't get to it because now it was raining. The associate admitted speaking to me, but denied I gave him a time. I suppose we just talked about the weather. I left without my order, a tank of gas and 3 hours wasted.

I do not normally write reviews unless my experience is top notch or lowest on the scale…read more Unfortunately, this was was the lowest on the scale. It's been over 24 hours since I filed a complaint with Customer Care and supposedly the Regional Manager was going to return my call. I have not heard from anyone. Lumber Liquidators in Bowling Green is managed by terrible leadership. I entered the store on Saturday, January 18th for the very first time ever. The Manager continued to but in while the salesman, Brandon Wilson(according to my paper work) was talking to us. Brandon did a great job answering the questions that we had, and explaining the difference in between the types of underlayment. I returned to the store on Wednesday, January 29th to order the hardwood floor. I presented a check for the order to be placed, and I was asked to show my Driver's License which is to be expected. I was given a receipt and out the door I went. Hardwood finally arrived and I called the store to schedule a pickup on Wednesday, February 19th. Here is where the shopping experience really went South. Jeremy who I had spoken with on the phone was helping another customer, so the Manager had to assist us. I'm not sure he likes or needs to be in customer service. His attitude definitely says no. I presented a check from the same account that they accepted on January 29th as well as a second check to cover the balance. They were not able to accept the check this time. The check wouldn't go through the system, but it went through fine on January 29th. The check was drawn on a local community bank in Bowling Green, and they could of called the Bank and verified any information that they needed. I told the Manager that they accepted the check on January 29th without any problem. He stood there and looked me in the eye and said, I can't accept it. He didn't try to run it again or anything. WOW! After several comments back and forth, I said forget it and give me a refund. Guess his store doesn't need my business. I asked for a number to call to follow up on my refund, and he gave me 1-800-hardwood which is far from the correct number. Keep in mind he is the Manager of this store ....WOW RIGHT!! My refund will be mailed within ten days from corporate. I followed up with corporate office myself to let them know what quality management they have in Bowling Green. Can you believe a Manager would act this way? We all know that every computer system has a work around before you let a paying customer walk out of your place of business without them purchasing what you ordered for them I definitely recommend you shopping anywhere, but here for your hardwood flooring needs! Update: Well today is March 5th and I have yet to receive my $330.00 refund. I called Customer Care yesterday and they were supposed to overnight my refund and it's still not here!!

Summary: Original estimate was doubled, project was 2 months over schedule and they smoked in our…read morehome Please do not utilize this business. We asked them to convert carpet to laminate and the original estimate was about $3000. They ordered the material WITHOUT viewing our house first. After ordering it, we had to contact them multiple times to see if anything was being done and that was the only time that the project moved forward. After the material arrived, the contractors (that they hired) said they couldn't get started because BG Hardwood should have came to see the house before ordering the materials. This is when the estimate more than doubled to a total of $7000 because they said we never told them we had stairs (my wife confirms we told them this). New materials were ordered with us having to call and check the status almost daily. The contractors came back to install it where we found out they were smoking in our home Do not go with this company

Fantastic quality floors and the service from the owner, Tony -- was great! Good price, on-time…read moreinstallation and overall good quality of hardwood floors, sales and service. Very happy!

I had never purchased flooring before. I have to admit that I was nervous. Big burley men with…read morehammers trying to up sell me???? Looking through 1000 things with nobody to help me???? I looked on my Yelp for flooring stores in town. The closest one to me was Flooring Concepts. There were no reviews, but I figured I had to start somewhere. I walked in not knowing what to expect. What I found was a polite knowledgeable gentleman who showed me right to what I was looking for. He came back every few minutes to make sure I didn't have any questions, and if I did he didn't make me feel silly. ( I knew nothing about flooring). Every aspect of this experience was top notch, from service, to price, to pick up. I have made 2 flooring purchases there, and I will definitely use them again!!! 5 stars and 2 thumbs up from this flooring newbie!!!!

Great to work with. We love our floors and so does anyone who sees them. Very unique concept for…read moreour barndominium. We picked a product, then chose all the colors it came in and installed them alternating each section. Huge job at about 4,000 sq. Ft.

Robert and his son have helped me on several projects. He is knowledgeable, and skilled it's good…read moreto have a person who will take care of household remodeling and Mr. Koblynski has always done quality work.

Robert and his son did our bathroom remodel and did the new treads and risers on our stairs. Their…read morework is excellent. They completed the job in one week. Amazing! We will definitely have them back for any future remodeling we have.

I live in California and was banging my head against the wall looking for some hardwood flooring…read moremagicians anywhere in the country (world?) who could help us find a solution to tone down the red in our red oak floors... Jessica and her team are just those people. They are super talented and resourceful about giving specific tips in person or online for hardwood flooring and many other interior design needs. Virtual consults with the Hardwood Co. are a wonderful way to get incredibly important help during those key decision making points in the home renovation and/or interior design process. I found them on Instagram and am so glad I did - Jessica is talented, easy to communicate with, and the value is great.

I had a flood and used AKS to replace my floors. Neil was great to work with. He coordinated the…read moreplumbing, flooring, and painting crews for the project. The painting and flooring crews were professional and polite. I highly recommend AKS.

Always answers the phone even on Christmas Day. Had some flooding problems and they took great care…read moreof us.