My daughter lives on the cape and went to inspect my vehicle at this establishment. She calls me with questions, and felt something was not right. The took the vehicle inspected it, took the fee and said she was all set. She had no paperwork, or receipt for the visit. The re-inspection date was six months out. This is usually twelve months. I called them directly and asked for clarification, and they said they would have to look into it. He told me to bring the vehicle back, but my daughter was already on her way home. She was not pleased, with this and was on her way to work. She arrives with the vehicle and the manager I presume, had to ask one of the employees what had happened to get the facts straight. After pressing the employee, my daughter got to the bottom of this. The employee stated that because the vehicle was not inspected last year, they could only issue a six month re-inspection. She said why not a twelve month as is it supposed to be? She said we had to pay for last years an this year to do that. My daughter said, that is fine and paid for two years and now we had a one year re-inspection as usual. The moral of this story is that incompetency is everywhere. They could have easily asked her which option she would like to chose, but instead they just did what they thought was easiest. My daughter spoke the the manager and the employee and none of them gave her and apology for wasting her time or informing her of the unusual circumstances. It is hard enough for a young lady to help her dad out with the regular maintenance of a older vehicle, but she should not have to be an expert in everything, including other people just doing their simple job. This isn't rocket science, but as service declines and everyone's time is valuable. I find that I am compelled to write this review. I normally would not care this much about this detail, but everyone deserves to be treated with the same respect and for me the "Golden Rule" is the best standard that there is. This is a perfect example of a failure, that could have been easily avoided with just letting my daughter know that she had a decision to make, instead of and making a assumption and making an ass of themselves. Go anywhere else!!! read more