I am very disappointed with the service with Dr. Wagner, Dr. Moeller, and the office staff. They…read moreinformed me that cost of implant was over $6,000 for one tooth, and so when I tried to get a second opinion, the docs and the staff retaliated by cancelling my upcoming appointment. In the past, for routine dental care, they have cancelled my other dental appointments without notifying me of the cancellation. This is the most unprofessional dental office I have ever visited. Buyer beware, they are also very expensive compared to other dental companies.

Dr. Grein and his staff were great on my multiple visits. They were always so warm and welcoming…read more Always able to answer all your questions. My dental cleaning was so thorough and she gave me some toothpaste, floss, and toothbrush. Definitely recommend this dentist!

I've been going to ELFD for a few years now. We have seen maybe three different dentists, but have…read moreappreciated all the service we have received. I had one hygienist who was a bit "leisurely" with her cleanings, but have not seen her in a while. The only drawback of this place is their latest cleanings are four PM.

I was extremely impressed with the professionalism, knowledge and quality of your office! First,…read moresetting up the appointment and having the reptionsit call the insurance company to verify that I was "in network" made my life so much easier. No other office took the time to go the extra mile to assist me in verifying insurance, I was grateful! Second, walking into into the office I was greeted kindly and impressed with how quickly I was taken back to start the cleaning. Liz is by far my favorite hygienist! She was friendly, kind, and very patient as I am not very good with x-Rays! Liz made the cleaning experience fun and painless! Dr. Bunn is very knowledgeable, professional and funny! I am grateful that he recognize my wisdom teeth issue when no one else has ever brought it to my attention. Thank you Family Denistry for making every step easy and fun! I will defiantly be referring your services!

This office has updated since COVID, they're sanitizing, taking temps and asking questions all…read morebefore entering! I got work done by the new doctor. Dr. Max did a great job at explaining what I needed to have done! When I was done I got all my financials explained to me by Michelle. This office is a well oiled machine!

I have had issues with dentist for years since childhood, until by chance I made an appointment for…read morea bad tooth and ended up with Dentist Dr. Caroline Kim. Wow all I can say it was probably the best chance meeting in my life other then my hubby. She was straight forward about what needed to be done from lack of proper Dental care, due to my fears. That was 14 yrs ago! I have followed her from our first meet to her latest 4th move to Lk Lansing office! Now to find out she no longer works there to the office manager!! What a shame! She had done so many extra classes to keep up on the latest treatments to be easy for all! Now she's fired! A terrible mistake and loss to that office! I can no longer recommend!

Best dentist ever. From a basic cleaning to a more complex visit like a root canal. Best experience…read moreI have ever had at a dentist.

Icy dental is my permanent dentist professional. the entire staff is amazing and very attentive. I…read morewas able to get my teeth prepped for a bridge and teeth set within two week as an emergency patient.

Yes, it's a 5-star "as good as it gets" rating for Dr. Sherill Behnke's fine dental care! Take it…read morefrom me, a dental phobia-prone grown-up who drove around the block where Dr. Behnke's office was earlier located for three weeks before I could get up enough nerve to even go inside and inquire, when I first moved to town ten years ago. From that atypical perspective, I can honestly say, without hesitation, that I trust Dr. Behnke above any other dentist of whom I have ever been a patient. So that's saying something! She has always been forthright with what needs to be done, explains procedures along the way, and has gone out of her way to put me at ease. I think her authentic manner is key. Those working with her have reflected the same tone. I have recommended her consistently to those I know who are searching for a dentist. And I must also offer applause for Barb, the dental hygienist who has provided six-month cleanings for me for a decade, now -- for her careful, patient and gentle touch, and her ability to put me at ease time after time, all these years! Last, I appreciate the fact that Dr. Behnke is not part of a group practice, as so many medical offices are becoming. Her family-run, personal care is reflected as soon as you walk in the door and speak with Don at the desk. Oh, one more "last" -- the photo gallery of small happy children with healthy teeth (also Dr. Behnke's patients) displayed on her wall attests to the fact that children also are dealt with in a positive and affirming way in her office -- establishing for them attitudes about going to the dentist that I only wish I could have experienced as a child. So in the midst of info overload and a too busy world, don't overlook Dr. Sherill Behnke's unique, patient-centered dental practice!

Best dentist I have ever been to. I receive excellent care. The entire staff is so warm and…read morefriendly. And emergencies? No worries. It's all taken in stride, and they go the extra mile to help.

I have been referred for oral surgery and periodontal treatments by Dr Hagan several times and…read morereceived very thorough and punctual care.

I will never visit this establishment again…read more I was told to keep my 8 month appt, denied the insurance coverage I had. Given adamant instructions about my cleaning journey, I paid $190 fee to be told I wasn't to be seen. I expressed my annoyance for differing from his prior instructions, I asked for the refund and a rescheduled appointment. He abruptly interrupted me and told me to continue my exams ONLY with my original dentist. He ran out scurrying into a locked side room. I was dumbfounded by this egotistical and cowardly behaviour. His ego was so shattered and his assistant was standing there in shock; she was getting my x-rays transferred from dentist office. The office would not let me have any paperwork except a refund receipt. Dr Hagan also never went over the progression of his methods over 2 appointments which is why I was there also. #butthurt #manchild #spoiledbrat

It was awful; they forced me to do whatever they wanted. I needed a filling, and I'd already had my…read morecleaning done, but they insisted on repeating it, saying the receptionist claimed the insurance required it.

Took too long since the time the appointment was scheduled and they don't explain or tell why. The…read moretwo reception people at the front desk were laughing and talking out loud is not ethical. Atleast the results given were good unlike other places.

I underwent a procedure to install a crown at the office of Midwestern Dental in East Lansing, MI…read more Midwestern Dental completed the procedure, billed Metlife, and was paid by Metlife. I paid the deductible. During this time, East Lansing Modern Dental took over the business. On 4/1/2022, I was contacted by East Lansing Modern Dental claiming that I had an unpaid bill for the above procedure, despite MetLife and myself having already paid the claim to Midwestern Dental. I sent them the Explanation of Benefits forms that I received from MetLife Insurance and told them that this procedure had already been paid for. On 7/12/2022 I was contacted by a debt collection company on their behalf. Currently reviewing legal options and awaiting further information after submitting complaints to the MI Department of Licensing and Regulatory Affairs and the MI Consumer Protection office.

I've had a similar experience to many others here…read more I underwent a procedure they told me would be covered by my insurance. I would not have gotten the procedure otherwise. After I received my procedure, they told me I had to pay out of pocket because my insurance did not cover it. I explained the situation to them multiple times that I would not have gotten the procedure if my insurance did not cover it. We spoke on the phone several times, saying they were going to resolve it and they would contact me. They seem to always forget that conversation and send me a bill every 3-4 months. This is wrong. Now they're telling me I have no other recourse but to pay up, or it will go to collections. Incredibly unethical.

Let me start by saying--I hate going to the dentist. It takes more mental preparation than running…read morea marathon. I need to hype myself up just to book the appointment, and then double that to actually show up. But, a friend recommended Derksen Dentistry, and after some extensive (read: borderline obsessive) research, I decided to take the plunge. I needed an advanced root canal and figured, why not throw in a cleaning while I'm at it? The first thing that set the tone was my call to Susan. She was so calming and reassuring that I felt like I was calling a life coach, not a dentist's office. She promised me they'd make my visit as relaxing as possible, which is a tall order when you're about to face down a drill and some sharp objects in your mouth. When I arrived, I was promptly greeted (on time, too, which felt like an anomaly in itself). The assistant was super helpful, constantly checking in with me during the x-rays, which was nice since I was pretty sure my mouth was about to go on strike from all the poking. Then came Dr. Derksen. Now, I'm not the type to buy into "auras" or anything, but this guy had an aura of, "Hey, I've got this. You can relax." I felt it. He triple-checked to make sure I was completely numb before starting the root canal--because apparently, "feeling your teeth getting drilled" is not on anyone's bucket list. The whole process went smoothly, and to my surprise, I didn't leave feeling like I'd just fought a battle with a power tool. What really sealed the deal was that they followed up the next day to check on me. I mean, where else do you get a dentist who cares enough to make sure you're not secretly plotting your revenge on him for the trauma? Long story short, I walked out of Derksen Dentistry with all my teeth intact and a new, surprisingly positive outlook on dental visits. Dr. Derksen, you've earned a lifetime patient... just maybe not a lifetime of root canals, please.

Dr. Derksen explained every step of the process. Not only is he an excellent dentist, but he is…read moretruly interested in his patients and their lives.